We provide IT Staff Augmentation Services!

Desktop Support Analyst Resume

3.00/5 (Submit Your Rating)

PennsylvaniA

SUMMARY:

A dedicated Desktop Support Analyst, committed to excellence and motivated by a higher authority. Eager to grow and tackle greater challenges. A skilled communicator with a passion for common sense. Demonstrated persistence and advance technical knowledge, resulting in a 30k business saving. Proven ability to adapt to ever changing environments without compromising results.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2008/R2, 2012 R2, Windows 8.1, Citrix Xen Apps client, Linux (Fedora core, knopix, dsl, Ubuntu) OSX 10.6 - 8, Windows 7 Professional, Windows 10

Network Support: VPN, DHCP, DNS, TCP/IP, Active Directory, HTTP, WINS, IIS, Novell, VOIP, Cisco Call Manager, Windows Power Shell (support and scripting)

Software Applications: Microsoft Office (2010, 2016, Office 365), Remedy, PC Anywhere, Norton System Works, Lotus Notes, Bloomberg, Desktop Authority, Reuters, Altiris, AirN@V, WebEx, Adobe Suite, HSTC Service Desk, BomGar, Cherwell, Heat Ticketing system, SCCM Management & Task Sequencing, SharePoint, TeamViewer, Goto Meeting, Active Directory Management Center, AVG Cloud Care, Microsoft Deployment Toolkit, Symantec and MacAfee AV Administration, IBM Big Fix, PointSec Endpoint Security.

PROFESSIONAL EXPERIENCE:

Confidential, Pennsylvania

Desktop Support Analyst

Responsibilities:

  • Manage and support 300+ onsite user for hardware and software support.
  • Use of SCCM console to create, deploy & install packages throughout environment
  • Remote support for internal and external users utilizing multiple remote tools
  • Account creation and management through ADMC for multiple sites and domains.

Confidential, Pennsylvania

Desktop Support Analyst

Responsibilities:

  • Imaged HP laptops and desktops for new hospital environment
  • Supported 500+ Dr.’s, nurses and technicians in large hospital
  • Rolled out new HP desktops, laptops and monitors.

Confidential

Desktop and Network Support Analyst

Responsibilities:

  • Maintained desktop/laptop and network environment for 100+ users
  • Customer support for Dell hardware troubleshooting and basic warranty support.
  • Phone support for desktop, laptop, and server level support.
  • Server maintenance (Patching and Support)
  • Network connectivity support (Wi-Fi & Ethernet)
  • Fiber installation and support for HP switches
  • Supported CEO and director level users
  • Office 365 administration

Confidential, Pennsylvania

Desktop Support Analyst

Responsibilities:

  • Desktop support to 1200 onsite and 200 remote users single handily.
  • Implemented large scare migration from Win XP-7
  • Facilitated AD migrations for onsite and remote users including management of proprietary software tools.
  • Saved the company $30K due to data loss prevention on encrypted machines.
  • Maintenance and image support for multiple hardware vendors include Apple.
  • Provided Executive and VIP level support.

Confidential, Pennsylvania

Desktop Support Analyst

Responsibilities:

  • Delivered software support utilizing SCCM for lab and Classified areas for 1000+ onside users in small team environment.
  • Responsible for hardware refreshes utilizing UMT for data migration and SCCM for image deployment.
  • Analysis and troubleshooting for engineering hardware and software systems (MCAD, AutoCAD)
  • Met and exceeded SLA’s with use of Remedy ticketing system to the point of raising first call resolutions.

Confidential, Pennsylvania

Responsibilities:

  • Basic and advanced troubleshooting and analysis Win XP and Win 7 laptops and desktops
  • Imaged desktops and laptops using various methods and tools (PXE boot, and from Media)
  • Troubleshooting of multiple mobile device platforms and background services (Blackberry, Apple, Android)
  • Supported MS Outlook & Lotus Notes to admin levels
  • Imaging and rollout of large volumes of machines using Ghost & MDT, PXE Servers

We'd love your feedback!