Desktop Support Analyst Resume Pennsylvania - Hire IT People

SUMMARY:

A dedicated Desktop Support Analyst, committed to excellence and motivated by a higher authority. Eager to grow and tackle greater challenges. A skilled communicator with a passion for common sense. Demonstrated persistence and advance technical knowledge, resulting in a 30k business saving. Proven ability to adapt to ever changing environments without compromising results.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2008/R2, 2012 R2, Windows 8.1, Citrix Xen Apps client, Linux (Fedora core, knopix, dsl, Ubuntu) OSX 10.6 - 8, Windows 7 Professional, Windows 10

Network Support: VPN, DHCP, DNS, TCP/IP, Active Directory, HTTP, WINS, IIS, Novell, VOIP, Cisco Call Manager, Windows Power Shell (support and scripting)

Software Applications: Microsoft Office (2010, 2016, Office 365), Remedy, PC Anywhere, Norton System Works, Lotus Notes, Bloomberg, Desktop Authority, Reuters, Altiris, AirN@V, WebEx, Adobe Suite, HSTC Service Desk, BomGar, Cherwell, Heat Ticketing system, SCCM Management & Task Sequencing, SharePoint, TeamViewer, Goto Meeting, Active Directory Management Center, AVG Cloud Care, Microsoft Deployment Toolkit, Symantec and MacAfee AV Administration, IBM Big Fix, PointSec Endpoint Security.

PROFESSIONAL EXPERIENCE:

Confidential, Pennsylvania

Desktop Support Analyst

Responsibilities:

Manage and support 300+ onsite user for hardware and software support.
Use of SCCM console to create, deploy & install packages throughout environment
Remote support for internal and external users utilizing multiple remote tools
Account creation and management through ADMC for multiple sites and domains.

Confidential, Pennsylvania

Desktop Support Analyst

Responsibilities:

Imaged HP laptops and desktops for new hospital environment
Supported 500+ Dr.’s, nurses and technicians in large hospital
Rolled out new HP desktops, laptops and monitors.

Confidential

Desktop and Network Support Analyst

Responsibilities:

Maintained desktop/laptop and network environment for 100+ users
Customer support for Dell hardware troubleshooting and basic warranty support.
Phone support for desktop, laptop, and server level support.
Server maintenance (Patching and Support)
Network connectivity support (Wi-Fi & Ethernet)
Fiber installation and support for HP switches
Supported CEO and director level users
Office 365 administration

Confidential, Pennsylvania

Desktop Support Analyst

Responsibilities:

Desktop support to 1200 onsite and 200 remote users single handily.
Implemented large scare migration from Win XP-7
Facilitated AD migrations for onsite and remote users including management of proprietary software tools.
Saved the company $30K due to data loss prevention on encrypted machines.
Maintenance and image support for multiple hardware vendors include Apple.
Provided Executive and VIP level support.

Confidential, Pennsylvania

Desktop Support Analyst

Responsibilities:

Delivered software support utilizing SCCM for lab and Classified areas for 1000+ onside users in small team environment.
Responsible for hardware refreshes utilizing UMT for data migration and SCCM for image deployment.
Analysis and troubleshooting for engineering hardware and software systems (MCAD, AutoCAD)
Met and exceeded SLA’s with use of Remedy ticketing system to the point of raising first call resolutions.

Confidential, Pennsylvania

Responsibilities:

Basic and advanced troubleshooting and analysis Win XP and Win 7 laptops and desktops
Imaged desktops and laptops using various methods and tools (PXE boot, and from Media)
Troubleshooting of multiple mobile device platforms and background services (Blackberry, Apple, Android)
Supported MS Outlook & Lotus Notes to admin levels
Imaging and rollout of large volumes of machines using Ghost & MDT, PXE Servers

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Desktop Support Analyst Resume

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