Desktop Support Analyst Resume
PennsylvaniA
SUMMARY:
A dedicated Desktop Support Analyst, committed to excellence and motivated by a higher authority. Eager to grow and tackle greater challenges. A skilled communicator with a passion for common sense. Demonstrated persistence and advance technical knowledge, resulting in a 30k business saving. Proven ability to adapt to ever changing environments without compromising results.
TECHNICAL SKILLS:
Operating Systems: Windows Server 2008/R2, 2012 R2, Windows 8.1, Citrix Xen Apps client, Linux (Fedora core, knopix, dsl, Ubuntu) OSX 10.6 - 8, Windows 7 Professional, Windows 10
Network Support: VPN, DHCP, DNS, TCP/IP, Active Directory, HTTP, WINS, IIS, Novell, VOIP, Cisco Call Manager, Windows Power Shell (support and scripting)
Software Applications: Microsoft Office (2010, 2016, Office 365), Remedy, PC Anywhere, Norton System Works, Lotus Notes, Bloomberg, Desktop Authority, Reuters, Altiris, AirN@V, WebEx, Adobe Suite, HSTC Service Desk, BomGar, Cherwell, Heat Ticketing system, SCCM Management & Task Sequencing, SharePoint, TeamViewer, Goto Meeting, Active Directory Management Center, AVG Cloud Care, Microsoft Deployment Toolkit, Symantec and MacAfee AV Administration, IBM Big Fix, PointSec Endpoint Security.
PROFESSIONAL EXPERIENCE:
Confidential, Pennsylvania
Desktop Support Analyst
Responsibilities:
- Manage and support 300+ onsite user for hardware and software support.
- Use of SCCM console to create, deploy & install packages throughout environment
- Remote support for internal and external users utilizing multiple remote tools
- Account creation and management through ADMC for multiple sites and domains.
Confidential, Pennsylvania
Desktop Support Analyst
Responsibilities:
- Imaged HP laptops and desktops for new hospital environment
- Supported 500+ Dr.’s, nurses and technicians in large hospital
- Rolled out new HP desktops, laptops and monitors.
Confidential
Desktop and Network Support Analyst
Responsibilities:
- Maintained desktop/laptop and network environment for 100+ users
- Customer support for Dell hardware troubleshooting and basic warranty support.
- Phone support for desktop, laptop, and server level support.
- Server maintenance (Patching and Support)
- Network connectivity support (Wi-Fi & Ethernet)
- Fiber installation and support for HP switches
- Supported CEO and director level users
- Office 365 administration
Confidential, Pennsylvania
Desktop Support Analyst
Responsibilities:
- Desktop support to 1200 onsite and 200 remote users single handily.
- Implemented large scare migration from Win XP-7
- Facilitated AD migrations for onsite and remote users including management of proprietary software tools.
- Saved the company $30K due to data loss prevention on encrypted machines.
- Maintenance and image support for multiple hardware vendors include Apple.
- Provided Executive and VIP level support.
Confidential, Pennsylvania
Desktop Support Analyst
Responsibilities:
- Delivered software support utilizing SCCM for lab and Classified areas for 1000+ onside users in small team environment.
- Responsible for hardware refreshes utilizing UMT for data migration and SCCM for image deployment.
- Analysis and troubleshooting for engineering hardware and software systems (MCAD, AutoCAD)
- Met and exceeded SLA’s with use of Remedy ticketing system to the point of raising first call resolutions.
Confidential, Pennsylvania
Responsibilities:
- Basic and advanced troubleshooting and analysis Win XP and Win 7 laptops and desktops
- Imaged desktops and laptops using various methods and tools (PXE boot, and from Media)
- Troubleshooting of multiple mobile device platforms and background services (Blackberry, Apple, Android)
- Supported MS Outlook & Lotus Notes to admin levels
- Imaging and rollout of large volumes of machines using Ghost & MDT, PXE Servers