Tier 1 Support Resume

SUMMARY:

Skilled Help Desk Technician with experience providing PC and Client/Server tech support for small to medium sized businesses.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Tier 1 Support

Confidential

Responsibilities:

Tier 1 Service Center Agent

Confidential

Responsibilities:

Provided excellent everyday customer service to UMUC Students, Faculty, and Staff.
Responsible for assisting in basic troubleshooting for internal educational applications
Created problem tickets using Parature ticketing software for every call to classify all trouble shooting issues
Was able to effectively communicate with customers using phone login and call system.
Able to multi - task when entering information and resolving issues regarding computer application and software issues
Can work in a medium to fast pace work environment.

Tier 1 Technical Support

Confidential

Responsibilities:

Perform Advance troubleshooting for PC/browser/e-mail/personalwebpage/firewall connectivity/router/hub problems for a diverse user population.
Provide technical support and assistance with installing software programs and troubleshooting Windows XP and, Windows 7 Operating systems and MAC OS
Perform upgrades, installation of software and drivers and essential desktop troubleshooting.
Provide in troubleshooting user problems relating Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.