Senior Desktop Support Specialist Resume Chantilly, VA - Hire IT People

SUMMARY:

IT professional with proven expertise in supporting workstations, peripherals, operating systems, servers, routers and software, including installation, configuration, and preventative maintenance. Resolved network connectivity issues.
Provided technical support remote and onsite to achieve effective troubleshooting, efficient resolution of issues, and maximum customer satisfaction.
Completed projects on schedule. Exceptional communication skills. Able to quickly grasp and adapt to new concepts, technologies, and environments.

TECHNICAL SKILLS:

Network/Protocols: TCP/IP, IPX/SPX, DCHP, DNS, Telnet, FTP

Software: MS Office, VMware, SolarWinds, SCCM, CiscoWorks, WireShark, Airwatch, MS Exchange

Operating System/Servers: Windows 7/10, MAC OS, Windows Server 2008/2010

Hardware: Desktop/Laptop Computers, Printers, VTC, Cisco Switches, Routers, Android and Tablets

PROFESSIONAL EXPERIENCE:

Senior Desktop Support Specialist

Confidential, Chantilly, VA

Responsibilities:

Provides mid - level analysis and technical help desk support.
Interfaces with multiple levels of user management, VIP’s and technical staff.
Accurately documents, reports, and resolves technical issues with regards to basic
Installs and configures Zero Client terminals used as primary interface for Civil Division’s virtual platform.
Troubleshoots user virtual machines using VMware sphere Client
Creates and maintains network printer queues via MS Server 2008 Print Management
Troubleshoot issues relating to VOIP, AV/VTC/IPTV/Network as end user services at a Tier 2 level
Network/desktop support, printers, Blackberry’s, and LAN cable drops.
Troubleshoots, configures and activates user Android and Tablet devices, utilizing Airwatch

PC Support Specialist

Confidential, Herndon, VA

Responsibilities:

Worked on a contract with Washington Metropolitan Transit Authority as a PC Support Specialist.
Performed Network Administration task such as creating new user accounts and moving existing accounts from different containers in NDS
Monitored of Routers through CiscoWorks
Tasked with creating and updating desktop and laptop images.
Team led on PC replacements projects.
Installed and upgraded PCs and PC peripherals, including disk drives, modems, CD ROMS, and Zip drives
Provided support to end-users in the acquisition, implementation and operation of end-user applications.
Troubleshot user problems and solved network printing conflicts.
Assisted on projects to convert network from Novell environment to Windows.

Computer Specialist

Confidential, ARLINGTON, VA

Responsibilities:

Implemented and performing Windows NT 4.0 configuration for new Compaq and DELL servers and workstations and Toshiba laptops
Installed and configured various operating systems including Windows 95/98 and Windows NT 4.0
Installed software on servers and workstations.
Configured remote workstations with dial up accounts.
Assisted in GSA migration from ccMail to Lotus Notes Mail system, worked on team for a priority task to upgrade over 800 user workstations from Windows 95 to Windows NT 4.0 in accordance with GSA standards.
Performed LAN Administrators duties and providing desk side user support. Worked on the GSA help desk and answered a range of trouble calls through telephone and e-mail.
Created and maintained user accounts.
Resolved several network related Windows NT and Windows 95 problems.