Helpdesk Support technician Resume Lawrenceville, GA - Hire IT People

SUMMARY:

Professional, analytical Help Desk Administrator with 10+ years of customer service and customer relations expertise.
Hands on experience providing first tier level technical support including: setting up peripheral devices, troubleshooting server issues, handling high volume of calls in a professional and timely manner.

TECHNICAL SKILLS:

Install configure support and troubleshoot DOS
Windows 2000 Professional
Advanced Server
2003
2008
Windows 8
7
Vista
XP
NT 4.0 Windows 98
Word
Excel
SQL
Outlook
Oracle

PROFESSIONAL EXPERIENCE:

Helpdesk Support technician

Confidential, Lawrenceville, GA

Responsibilities:

Troubleshot inbound and outbound calls for Sage 50 financial accounting applications

Helpdesk Support Technician

Confidential, Daleville, IN

Responsibilities:

Install, configure, support and troubleshoot DOS, Windows 2000 Professional, Advanced Server, 2003, 2008, Windows 8, 7, Vista, XP, NT 4.0 Windows 98
Install Configure, and Administer Active Directory, Manage OU’s, Group policy and DFS.
Install and configure Microsoft Outlook, Windows Mail, and Windows Live Mail
Install, Configure, and Troubleshoot WAN devices, including Routers, Network Printers, Network Interface Cards(NIC), Ethernet and Optic Fiber Cablings
Assemble and troubleshoot Workstations and Enterprise PC’s across networks
Extensive knowledge of TCP/IP, IPX/SPX, RIP, 802.1, DSL and NETBUI protocol suites
Build and maintain DNS, DHCP, WINS,VLANS,BIGRP,OSPF and Terminal Services
Design, Configure, Analyze and troubleshoot Systems Codes in VB.NET, Oracle, SQL
Install, configure, support and troubleshoot Internet Explorer, Netscape, Safari, Google chrome and Mozilla/Firefox browsers
Configure Windows Active Directory Services, Manage OU’s, GPO’s and DFS.
Install, Configure, and Troubleshoot iPad, iPhone, NIC cards, WAN devices, D2/ D3 High speed/Telephony Modems
Troubleshoot Switches, Routers, Printers, Coax, RJ11, RJ45,CAT5i(Ethernet),USB and Fiber Optic cables
Build and maintain DNS, DHCP, WINS, Terminal Services, Domain controllers and Upgrade device drivers
Microsoft Office 2007, 2010 applications such as PowerPoint, Word, Access, Excel, Outlook and windows mail
Administer user accounts, access privileges, User profiles, password resets and all other system security privileges
Customer service experience and interpersonal skills in an inbound 50+ daily calls center 100% Phone support
Install, troubleshoot Internet connectivity wirelessly on Philips Smart TV’s, Blu ray players, Bluetooth sound bars

APG CAE IP Helpdesk

Confidential, NJ

Responsibilities:

Troubleshooting inbound and outbound calls for digital voice, porting and provisioning of customer telephone numbers
Install, configure, support and troubleshoot CPE modems, routers to activate or deactivate internet connectivity
Proficiency with Remedy ticketing system, NETO, TIMS, LiveAssist SME, CRM, and replacement applications.

Patient Care Technician

Confidential, New Brunswick, NJ

Responsibilities:

Support and provide personal care and support to patients to achieving and ensuring a speedy recovery
Create care charts to administer doctor’s orders for medications and tests in the healthcare information system(Cerner)
Support, and monitor patients vitals, cultures and phlebotomy(blood draws) for efficient diagnostic and a holistic cure

Helpdesk Analyst

Confidential, Willingboro, NJ

Responsibilities:

Perform OS upgrades, Installing Service Pack Fixes and enabling Data backup/recovery
Install, Configure, and troubleshoot Remote Access, VPN, VOIP, High Speed and dial - up access
Extensive knowledge of the OSI Model, TCP/IP, NetBUI and IPX/SPX protocol suites

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Helpdesk Support Technician Resume

Lawrenceville, GA

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