TECHNICAL SKILLS:

Change Management/Defect Tracking: Remedy, SVN, Merant Tracker, Version Manager

Testing Tools: Quality Center, ACC Verify/Repair, 508 Compliance, XML Spy, SilkPerformer

Processes: Capability Maturity Model Integration (CMMI) Level 2 & Level 3, Software Development Life Cycle (SDLC), Independent Verification and Validation (IV&V), Agile/Scrum, Manual Testing, Regression Testing, Smoke Testing, Performance Testing, User Acceptance Testing (UAT), Government Acceptance Testing (GAT)

Applications: Adobe (Pro), Corel Paintshop Pro, GoogleDocs, Harte - Hanks MCIS, OneHub, Microsoft (Access, Excel, PowerPoint, Project, Visio, Word), SharePoint, SmartSheet

Office Skills: Data Management (Reporting (Record Tracking, Documentation (General Office, Meeting presentations, Policies and Procedures, Status Reports)

EXPERIENCE:

Coordinator

Confidential

• Point of contact for all company support systems including Security Access System, Document Repositories, Phone System Portal, and IT Helpdesk. Grant staff security access, setting perimeters and maintaining individual assignment updates based on staff changes. Provide regular status reports for access verification against current employee ledger. Manage internal company phone system. Create employee profiles, assign access privileges and number routing. Document and report IT issues to Helpdesk contractors.

IT/PROGRAM analyst

Confidential

• Provide support to Program Management Office (PMO). Review and update Standard Operating Procedures (SOP). Analyzed training documentation and provide reports. Work with the Information Assurance Manager (IAM) in determining new account creation as well as providing analysis and requirements review for determining roles & responsibilities.
• Complete technical review of Standard Operating Procedures (SOP). Provide review of the System Authorization Access Request (SAAR) process and System Security Memo (SSM) for new account creation and user access.

Integration tester/coordinator consultant

Confidential

• Vendor Integration Testing (VIT) analysis, planning and coordination for Mortgage Retention and File Web Portal applications. Liaison to internal and external team members (development staff, product managers and clients) for software integration projects. Managed multiple vendor test integration projects for mortgage refinancing software. Develop and maintain Project Plans, Vendor Integration report and PowerPoint slide decks for Software Release Review meetings.
• Determine vendor requirements and conduct integration testing using XML Spy. Identify risks and issues pertaining to the project. Communicate issues with Software Lead. Develop test cases and scenarios based on each vendor requirements. Coordinate User Acceptance Testing (UAT), with Vendor management & internal development staff. Collected results and worked with users to troubleshoot issues. Document all responses. Report and escalate issues as appropriate.

Quality Assurance TESTER CONSULTANT

Confidential

• Coordinate the test efforts for a 10 module budget tool, utilized by most government agencies. Work with internal and external developer resources to create Use Case scenarios and Test Plans and Reports. Provided User Interface (UI) and Usability analysis and recommendation of the application. Developed functional specifications and use cases. Conducted manual and regression testing. Managed defect & change requests repository. Conducted manual functional and regression Testing for web application

Tester/coordinator consultant

Confidential

• Work closely with the Program Manager, Development Lead, Information Assurance Lead and M4L officers to review and identify system and security requirements to ensure adequate testing coverage. Develop Requirements Tractability Matrix (RTM), Software Test Plan (STP) and Test Analysis Report (TAR).
• Write detailed test cases/test scenarios. Conducted smoke testing and regression testing for web portal application. Executed automated Performance and 508 Compliance testing. Facilitated Government Acceptance Testing (GAT).
• Team Collaboration on system development process & procedures. Conduct peer reviews for key documents needed for the project such as Work Breakdown Structure (WBS), Project Management Plan and Risk Management Plan (RMP),

Software Systems Test Engineer

Confidential

• Manage Independent Verification and Validation (IV&V) test efforts for several client server and web-based applications. Write detailed test documentation: Test Options (level of effort), Test Cases and Test Analysis Report (TAR). Provide updates to Requirements Test Matrix (RTM) as needed. Conducted System Acceptance Testing (SAT), manual Regression testing and User Acceptance Testing (UAT). Identify, document and classify findings. Evaluate all communication and escalate issues as necessary. Conduct peer reviews. Provide reports as necessary.
• The Point of Contact (POC) and lead tester for Release Readiness and Production Readiness Review meetings. Develop supporting presentation material for Test Readiness Review (TRR) and Production Readiness Review (PRR).

Database Specialist

Confidential

• Performed data analysis, record management and reporting for internal proprietary database applications supporting marketing product and program initiatives. Responsible for bi-weekly database builds with approximately 2 million records housed in the tool. Run weekly and monthly reports to analyze data for accuracy and to determine data trends. In consultation with Program Managers, extracted data for specific marketing programs.