Call Center Representative Resume Ridge, NJ - Hire IT People

SUMMARY:

7 years of experience providing back - end services and logistics management to clients.
Strong communication, analytical, and computer skills, wif interest in Customer Care Agent position.
Degree in Managerial Science. Bilingual in Spanish/English. Proficient in Cisco 12.3 and 15.0 And Java Standard 5.0

PROFESSIONAL EXPERIENCE:

Confidential, Ridge, NJ

Call Center Representative

Responsibilities:

Address customer service inquiries in a timely and accurate fashion. Monitor and respond quickly.
Give Accurate and appropriate information to answer questions, troubleshoot issues for retail Branch support Using Microsoft Lync’s. Using lotus notes version 8.0. Troubleshooting Microsoft Outlook dealing wif Incoming email server problems, Microsoft Exchange in-sync problems. Fail to log into Microsoft Exchange server. Updating Excel 2012 Datasheets.
Achieve customer satisfaction rating 95.1% wifin six months, and exceeding corporate target.
Using Windows 7 remote Desktop to help users to solve their problems. Connect to the client remotely and solve issues, and remain wif the caller until the user is able to finish their responsibilities. Beginner noledge of trouble-shooting mobile devices such as iPhones.
An understanding of User expectations and typical IT policies and procedures.
Assign Users and Computers to proper groups in Active Directory.

Confidential, Parsippany, NJ

Excel Worksheet Administrator

Responsibilities:

Setting up Microsoft Excel 2010 worksheets, and maintaining and updating daily numbers for Supervisor
Use of Microsoft suite 2010, and Using Lotus Notes IBM Proprietory.
Identify issues, and strong Client Management skills, and follow procedural Documentation and presentations.

Confidential, Livingston, NJ

Customer Service/Supervisor

Responsibilities:

Ensure that customer are greeted and are being served at all times;
Ensure all phone calls are answered in business-like manner, and shipping orders are taking care before the end of night;
Handle and able to answer and troubleshoot VIP trouble calls and service requests hand on, Telephonic and remote support sessions.
Ensure all workers are aware of the daily goals and strive to surpass the goals;
Ensure that staff report to work on time, and well aware of their assignments;
Process merchandise returns and exchange, and issue receipts and refunds.
Answer customers’ questions, and provide information on procedures and policies.
Public Notary NJ Commission expires November 2019.

Confidential, Mineola, NY

Tier2 Technician/Tech Support

Responsibilities:

Assisted wif Planning, and coordination of Hybrid network for ten machines using Windows Server 2003, and ensure to established policy and procedures;
Independently performs system administration functions, troubleshoot, peripherals and remote tools;
Identifies deficiencies; communicates and coordinates improvement and weakness to ownership.

Confidential, Florham Park and Paramus, NJ

Financial Operations Manager / Service Officer

Responsibilities:

Assistant Branch Manager

Confidential, Paramus, NJ

Responsibilities:

Completed six month management training program, assuming responsibility as Assistant Branch Manager for bank wif $12MM in annual deposits upon completion.
Responsibilities included working as weekend service officer, assisting customers and cross-selling bank products.
Integral contributor to branch goal of achieving $6MM in annual sales objectives via cross-selling, establishing accounts and advising clientele.

Confidential, NY, NY

Project Management Administrator

Responsibilities:

Two major projects: Client-Server billing and Customer care solution
Produced project status reports, present periodic reports on current project, future opportunities and client
Strong Competence in Project Charter and Project life cycle
Great ability to provide support in developing weekly reporting
Projects Utilizing full project life cycle: MS Project, MS Excel, MS PowerPoint
Check deadlines on incoming requests and put preliminary
Breaking down data supporting excel pivot tables
Experience in Data Reporting and Excel V-lookup.

Confidential, Florham Park, NJ

Loan Setup Technician

Responsibilities:

Recognized wif Certificate Award for superior performance for 2 quarters. Contributed to client satisfaction by providing quality service.
Installed and Configure Windows Server 2002, Configure DNS, and Web Server.