Desktop Support Specialist - Team Lead Resume Washington, DC - Hire IT People

SUMMARY:

To obtain a position within the challenging field of Information Technology, as a highly motivated, detail - oriented professional with experience in Information Technology and General Office Administration. Significantly skilled in fulfilling essential assignments and projects within a fast-paced environment, with a strong commitment to achieve established objectives.
Excellent verbal and written communication skills;
Confident, motivated self-starter with the ability to prioritize workload and meet deadlines;
Detail-oriented, punctual, responsible and reliable with a professional appearance and manner;

TECHNICAL SKILLS:

Platform Operating Systems: Linux, Mac OS, Windows XP/2003 Server, Windows 7, Windows 10, Windows 8, iOS, iPad, Android Command Line Interface, Active Directory Kerberos

Networks: Ethernet, TCP/IP, LAN/WAN, Cisco routers 2800, Switches, and Hubs, Twisted Pair Cabling, Patch Panels, Network Security, Packet Analyzer, Wireless, Sub-netting

Hardware: Motherboards, Modems Sound/Video cards, Network Interface Cards, Optical Drives, Memory, Hard Drives, Dell UPS

Software: MS Office, VMWare, MS Project, Anti-virus, Wireshark, Etheiral, SQL Server, Office 365, Microsoft Exchange

Programming Language: Visual Basic, Python

EXPERTISE AREA:

Installation, setup, and troubleshooting of various network operating systems including Mac OS, Windows XP, Windows 2003, Windows 7, Windows 8, Windows 10 operating systems;
Troubleshooting hardware and software problems in a network environment;
Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard drives, floppy drives, RAM, sound/video cards, network cards and modems;
Able to upgrade PCs hardware components and operating systems;

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Desktop Support Specialist - Team Lead

Responsibilities:

Monitor and Maintain functionality of MS Exchange Servers and Virtual Machines (VMWARE)
Work with Active Directory adding new Users and Group Policies
Exchange Administration adding company email and group accounts
Windows OS installation and troubleshooting Windows 7, 8, 10, and Windows Server 2008
Diagnose and resolve problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
Install and support PC, laptop, tablet and mobile hardware and software
Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
Participate in hardware and software reviews and recommend purchases.
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
Analyze and make recommendations for hardware and software standardization.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

Confidential

Technical Support Specialist

Responsibilities:

Provide general (Tier 1 & 2) support and troubleshooting assistance in a Linux Environment
Interact with Confidential customers via support tickets, e - mail, IRC, and phone.
Troubleshoot customer issues and provide accurate and timely responses.
Identify and escalate recurring issues to system developers.
Interact with worldwide datacenter NOCs.
Handle abuse complaints.
Additional Responsibilities
Write and test Confidential Library articles.
Quality assurance testing for new Confidential features.
Build and burn-in hardware and network infrastructure

Confidential

Lead IT Service Desk Technician

Responsibilities:

Lead Team on Availability and Capacity management operations from Infrastructure direction.
Support the Infrastructure-Applications team managing current software solutions and enhancing their operational support as well as developing steady service improvements.
Lead new business initiatives/projects as required, working closely with the Network, Security and Systems teams as needed as well as other Business and IT units.
Analyze system logs to identify potential issues with computer systems
Provide technical assistance to Service Desk, Field Team, Development Team, and Business Analysts.
Drive process improvement within Infrastructure team and out to rest of IT Units.
Proficiently working with Heat ticketing system, Apex, SharePoint and VMware

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Desktop Support Specialist - Team Lead Resume

Washington, DC

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