Help Desk Support Resume

SUMMARY:

Dynamic Help Desk specialist wif 3 years of Help Desk experience coupled wif a background in Database management, successfully build and managed databases. specialized in software and hardware troubleshooting, computer Break/Fix both remotely and onsite currently attending American InterContinental University, for my Bachelor of Science in Information Technology
Troubleshoot, image and upgrade computer hardware and software (WINDOWS)
Monitor and manage computer network security, applied NTFS permission, disable and enable inheritance and permissions to end - users.
Installation and troubleshooting of desktop operating systems problems (Windows XP, Vista, 7, Novell, Linux)
Assessed and implemented counter measures against phishing, shoulder surfing.
Document information and file records manually and electronically as requested.
Interpersonal skill, provide valued judgment in an office environment, adapt well to new, and constantly changing environment, always ready and excited to learn new technologies.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Support

Responsibilities:

Act as initial contact for all technical support requests including installs, upgrades, moves and changes to computer workstations, business applications, networks, operating systems, printers, telephones, and mobile devices.
Research, document, and resolve all halp desk trouble tickets.
Prioritize, track, and monitor halp desk trouble tickets to ensure a timely resolution.
Troubleshoot, repair, upgrade, maintain, install and perform testing activities on various computer equipment, peripherals, data communication, network equipment, and mobile devices.
Participate in software and hardware upgrades and purchases including selection, testing, implementation, and troubleshooting.

Confidential

Application /Hardware Support Analyst

Responsibilities:

Imaging Tablets (HP pro, and Revolves). Performs backups and recovery of databases as required.
Act as a technical resource to provide local and remote technical support to end users tablets, laptops, and cellphones throughout teh company.
Using Active Directory to create and modify user accounts.
Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment.
Troubleshoot corporate applications wif teh use of a Knowledge Base and assign issues to teh appropriate support group as needed.
Create databases and User ID for Practitioners per teh job requirements.

Confidential, Lanham, MD

Customer Service

Responsibilities:

Confidential, Hyattsville, Maryland

Help Desk Specialist

Responsibilities:

Provide local technical support to users including installation, upgrade, computing problem resolution, diagnosis of issue severity recovery and project implementation.
Resolve problems encountered by end users dat affect daily operations.
Perform desktop imaging, deployment and Break/Fix Services.
Diagnose and repair HP/Samsung equipment’s utilize by personnel’s as necessary.
Installation of Windows7, Microsoft Office suite of products and various 3 rd party software, utilizing Altiris desktop imaging.