Herbicide technician Resume

PROFESSIONAL EXPERIENCE:

Herbicide technician

Confidential

Responsibilities:

Run and terminate Cat6, Cat5e, RG6, and RG11 drops in residential and commercial structures.
Installation of cable tv services and DOCSIS equipment.
Networked up to 7 devices in customers home using twisted pair or wireless.
Troubleshoot malfunctioning equipment and repair or replace as necessary.
Verify all signal qualities before leaving site. Reported any signal quality issues out of my scope of practice to my immediate supervisor or with XOC agent and have repair ticket created.
Educate end users, in layman’s terms, how to properly utilize equipment. Communicate any issues with the network to the end user and explain to them how it will impact them until the issue is resolved.
Training in QAM, digital conversions, digital compressions, DOCSIS, MPEG and VOD technology.
Helped deploy early X1 technology across the Colorado region.

Confidential

Tech Support

Responsibilities:

Troubleshoot and repair network connections and ensure that all network settings are set up correctly.
Troubleshoot video, voip, and HSI issues.
Isolated video, voip and HSI issues using monitoring software.
Troubleshoot computer software and hardware issues.
Manage workloads in a way that meets or exceeds KPI.
Coordinate with field techs to help with device issues and reach a resolution.
Tracked trending issues in multiple areas and advised NOC and senior personnel of possible major issues in the network.
Helped rewrite standard processes that both increased long term stability and helped improve efficiencies.
Tracked scheduled maintenance, analyzed duration and customer impact.
Worked with lead network engineers to track down and fix issues over the fiber network and provision DOCSIS devices correctly.
Trained many new agents in the call center by identifying their individual learning strengths and delivering material to them in a way that best suited their learning style.
Maintained professional and upbeat conversations with both internal and external customers.