Deskside Support Specialist Resume

SUMMARY:

To continue to provide excellent customer service in the Information Technology Field.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Deskside Support Specialist

Responsibilities:

Provided Support for approximately 120 Laptops and PCs along with peripheral devices such as printers, scanners, and sigpads.
Performed Imaging and deployment of over 50 devices using DSM and Big Fix.
Verified proper maintenance updates of software and drivers.
Added and maintained computers and personnel in Active Directory and AD Manager.
Assisted with Network Migration of 5 Medical practices to Bon Secours Network.
Maintained documentation of work in Heat ticketing system.

Confidential

Tier 1 Support Specialist/Help Desk

Responsibilities:

Help Desk support for Army Learning Management System (ALMS) Answering between 40 - 60 calls per day.
Assisted in the support of 80 Digital Training Facility classrooms by creating user and computer user accounts in Hyena (3rd party Active Directory tool)
Maintained documentation in Remedy and Right Now ticketing software.

Confidential

Part Time Technician

Responsibilities:

Confidential

IT Intern

Responsibilities:

Confidential

Responsibilities:

Provided Tier 1 computer support for subordinates.
Conducted semi-annual training on Information Security and Acceptable use policies
Instructor
15 years Supervisory experience for between 4 to 16 personnel