DOC Specialist II Resume Charlotte, NC - Hire IT People

SUMMARY:

Seeking an entry level career in Computer Science/ Technology position within a strong growth oriented company.
I want to apply my Computer Science bachelor’s degree, along with exceptional customer service experience to make an immediate impact.
The ideal atmosphere would be challenging, somewhere I can gain knowledge in the IT world, and grow from the ground up.

TECHNICAL SKILLS:

Programming languages: Java, C, C++, Visual Basic, .Net, SQL, HTML

Databases: SQL Server, Microsoft Access

Microsoft Office Tools: Word, PowerPoint, Excel, Outlook, Visio

Operating Systems: Windows 7, Vista, Mac OS X

WPM: 75

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

DOC Specialist II

Confidential, Charlotte, NC

Responsibilities:

Provide detailed monitoring of jobs and logs for SQL Server.
Respond to issues within time determined by SLA, handle entry level database tasks for SQL Server Database and Operating System troubleshooting and problem resolution to environments.
Maintain documentation in Word and Excel as well as Service Now workload management system.
Responsible for maintaining the Big Brother monitoring tool, and assume accountability for service reliability

IT Help Desk

Confidential, Charlotte, NC

Responsibilities:

Provide first - second tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use.
Use knowledge based system, Remedy, Active Directory and other tools to deliver IT Support.

Premier Support Specialist

Confidential, Nashville, TN

Responsibilities:

Provided a value added experience with outstanding customer service to our customers for wireless company while resolving tech issues related to their device(s).
Use knowledge based system and other tools to deliver technical support solutions.

Customer Service Advisor

Confidential, Charlotte, NC

Responsibilities:

Effectively managed a high-volume of inbound and outbound customer calls.
Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information pertaining to On-star.
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
Maintain broad knowledge of On-star products and services

Customer Service Rep

Confidential, Winston Salem, NC

Responsibilities:

Exceed Expectations, Deliver Value and Develop relationships
Teamwork: Arrive at work on time, establish and maintain productive working relationships, consistently set good example for others and complete work according to department needs and deadlines.
Driving Sales: Educate, inform and share knowledge with customers and other associates.

Servant Intern Leader

Confidential, Charlotte, NC

Responsibilities:

Deliver the Integrated Reading Curriculum to a class of twelve students for 6 weeks during the summer months according to the standards developed by CDF (children defense fund).
Collaborate with staff to establish and maintain a supportive and structured environment for the children entrusted to their care.
Serve as a Harambee leader each day of program operation, also as a leader of afternoon activities and other special events; chaperon field trips.