IT Helpdesk / Desk side Technician Resume Washington, DC - Hire IT People

SUMMARY:

Computer professional with over ten years of experience installing, configuring, and troubleshooting computer hardware, peripherals, and software.

TECHNICAL SKILLS:

Network Operating Systems: Microsoft, Novell Netware, Banyan Vines, Pathworks

Operating Systems: Windows 7/8, Windows XP

Call Tracking Applications: Heat, Peregrine, Remedy, Vantive

Support Tools: Active Directory, SMS, Altiris, Dameware, pcAnywhere, Symantec Ghost

Software: Adobe Acrobat, ICA Citrix, MS Office, Visio, MS Outlook, Lotus Notes

CORE COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Helpdesk / Desk side Technician

Responsibilities:

Confidential, Cerritos, CA

Deskside Technician

Responsibilities:

Assist the helpdesk..
Installed, configured, update, and troubleshot computers, laptops, printers, and monitors.
Tracked the hard - drives that were replaced by our team.

Confidential, Arlington, VA

ITA Customer Care Desk-side Technician

Responsibilities:

Provides phone and in-person support to customers in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
Served as the initial point of contact for trouble-shooting hardware/software PC, printer and blackberry related issues.
Conducted analysis of product installations, modifications and enhancements in accordance with documented procedures and specific customer specifications.
Troubleshot technical problems and issues, determined technical solutions in accordance with product and customer specifications, and recommended actions to company or customer representatives for coordinative product solution.
Acted as the local on-site Deployment Team Representative by conducting technical training and provided the customer with adequate briefing for the product.

Confidential, Reston, VA

Field Service Technician

Responsibilities:

Installed, modified, repaired systems along with providing technical assistance and training to the system’s end users.
Inspected and prepared equipment for delivery.
Provided telecommunication components, cabling, and software for this complex system.
Perform RF surveys of sites where required.
Installed peripheral components, such as modems, minor LAN components and cabling, monitors, keyboards, printers and disk drives on user's premises, following the installation procedures
Load specific software packages, such as operating systems, hardware drivers and custom application software on computers.
Coordinates with communication engineers to obtain required connectivity
Instructs user in use of equipment, software and manuals
Performs minor maintenance tasks, such as replacing a bad component
Answer user questions in person and via telephone concerning systems operation
Performs minor system hardware diagnostics and advises on system support software problems
Replaced defective or inadequate software packages.
Assist with inventory control and reporting

Confidential, Arlington, VA

Webpage support /Tier I, II, III

Responsibilities:

Confidential, Laurel, MD

Desktop support / Helpdesk Technician III

Responsibilities:

Resolved mainframe, pc, printer, laptop, and connection issues locally and remotely.
Unsuspended and reset mainframe accounts.
Administered Windows and Exchange accounts.
Assisted in the administration of Peregrine.
Repaired the Dell laptop and computers that are under warranty.

Confidential

Helpdesk Technician III

Responsibilities: