Help Desk Intern Resume Washington, DC - Hire IT People

SUMMARY:

Highly motivated and detail oriented IT professional with strong customer service skills looking for employment in the technology field.

TECHNICAL SKILLS:

Languages: Fluent English and Spanish

Technology: Microsoft Office; configuring and installing computer and peripheral equipment; maintaining peripherals, and networks; troubleshooting computers and printers; Network Standards and Protocols

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Help Desk Intern

Responsibilities:

Perform computer deployment, disable inactive user accounts in Active Directory, and set up workstations
Join new computers to domain and keep inventory of surplus computers in Excel and change printer toner
Assist with Office 365 migration by eliminating inactive user accounts, verify which user accounts will be migrated and set up dual monitors

Confidential, Washington, DC

Desktop Support Intern

Responsibilities:

Reset users passwords and add new users in Windows Server 2003
Reconfigure multifunction printers and backup data
Instruct staff on Internet security best practices and increased efficiency of Excel databases

Confidential, Washington, DC

Intern

Responsibilities:

Set up a wireless network by setting up network’s router and wireless access points and testing its connectivity
Made data backups by copying laptop contents into an external hard drive
Troubleshot and repaired laptop with connectivity issues

Confidential, Washington, DC

Help Desk Assistant

Responsibilities:

Provided desktop and phone support to resolve network printer and computer issues
Installed printers, scanners, routers, and network switches; maintained printers, scanners, and laptops
Directed US government officials to correct departments within Dominican Embassy when applying for visas
Processed applications to renew and grant birth, death, marriage, and divorce certificates, and ID cards

Confidential, Orlando, FL

Call Center Representative

Responsibilities:

Solved issues by phone for unemployment benefits recipients and verified caller demographic and personal identification information
Followed up with recipients of unemployed benefits to verify employment status of recipients and collected information on recipient job search efforts
Assisted recipients in claiming unemployment benefits by mailing them necessary documents

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Help Desk Intern Resume

Washington, DC

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