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Help Desk Analyst Resume

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SUMMARY:

To apply my excellent customer service experience to a call center position

PROFESSIONAL EXPERIENCE:

Help Desk Analyst

Confidential

Responsibilities:

  • Provided top - quality phone support for consumers in a call center environment
  • Exercised expertise in company policy and procedure issues
  • Produced solutions for technical issues on workstations and communication equipment

Help Desk Analyst

Confidential

Responsibilities:

  • Provided phone support to in-house users for computer issues
  • Logged all calls into ticket application
  • Collaborated on company projects for new products
  • Resolved issues with workstations and printers

Help Desk Analyst

Confidential

Responsibilities:

  • Assisted in creating the help desk
  • Compiled company training manuals
  • Responded to calls from users on the company’s procurement package

Merchandiser

Confidential

Responsibilities:

  • Stock merchandise on the store floor
  • Generate pricing signs
  • Field customer inquiries about store merchandise

Customer Service Representative

Confidential

Responsibilities:

  • Manage the dispatch center
  • Process customer requests via ticket applications
  • Direct chauffeur staff to various pick-up locations

Sales Support Specialist

Confidential

Responsibilities:

  • Restocked merchandise in proper department
  • Directed customers to various store departments

Sales Associate

Confidential

Responsibilities:

  • Handled point of sales
  • Counted all receipts and monetary items

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