SUMMARY:

• I am writing to express my interest in becoming a Desktop Support Technician or similar position with your company.
• My enclosed resume confirms I have the experience and educational background necessary to become a valuable addition to your company.
• It is my desire to use these attributes as a member of your staff.
• I am prepared to make myself available for an interview at your convenience. 

OBJECTIVE:

To secure a responsible, challenging career position allowing full utilization of my education and qualifications.

CORE COMPETENCIES:

Hardware: Motherboards, Hard drives, Network cards, Scanners, Printers, upgrades, etc.

Software: MS Office Suite 2003-201 0, MS Exchange Server 2010, McAfee, BMC Remedy, Dameware, MS System Center 2012 R2.

TECHNICAL SKILLS:

• Macintosh and Windows
• Microsoft Office Suite for Windows and Mac through 2003-201 0
• Power Builder 4.0, Paradox Windows 5.0, and 7.0
• WordPerfect 6.0, 8.0 40 WPM
• Adobe Creative Suite v2-v5
• QuarkExpress 6.5
• Media Grid 5.0, 7.0
• Dps-Adtracker
• Active Directory
• MS Exchange Server 2010 Console
• MS System Center 2012 R2 Configuration Console
• BMC Remedy Action Request System 7.6
• Symantec Endpoint Protection v11
• McAfee Enterprise version 8.7
• Lotus Notes 7
• Zenworks 6 imaging software. Acronis True Imaging Software.
• Manuscript Tracking System MTS
• Oxygen XML Editor, Extyles, Mathtype 6.0
• Ftp- wsftp, OpenVPN Software, rbrowser, cyberduck
• Skpe-phone and video set up

• Installation of internal, external hard drives, cdrom, dvd drives, scanners and related peripherals, network printers
• HP Laserjet-diagnostics, maintenance
• Cabling serial, usb, firewire, parallel, RJ45

• Windows 95- Windows 7
• Macintosh OS9 - Mavericks 10.9

PROFESSIONAL EXPERIENCE:

Confidential, Fort Meade MD

Lead Helpdesk Technician

Responsibilities:

• Manage Microsoft Exchange users, creating mailboxes, calendars, distribution groups.
• Managing ePO (HBSS) 4.6 with 2000 assets.
• Create, modify McAfee HIPS/PA/VSE policies.
• Monitor and respond to day to day HIPS events.
• Provide technical, operations and training support to users either by telephone, email or on-site. Remote support provided via Dameware, bomgar.
• Active Directory Administration.
• Email administration via Exchange Management Console 2010.
• Microsoft Lync Server 2010/Lync Server Management Shell administration.
• System Center 2012 R2 Configuration Manager administration.
• Manage phone set up via Cisco Unity Connection Administration Console voip.
• Blackberry account creation, password resets, troubleshooting.
• Performs hardware diagnostics and coordinates repairs. Installs and tests personal computers, printers and other peripherals; configures operating system, and applications software programs.

Confidential, Washington, DC

Hardware Technician 

Responsibilities:

• Conducts site surveys; assesses and documents current site network configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions.
• Configures computers, communications devices, and peripheral equipment. Install network hardware.
• Software distribution via Symantec Live State Delivery.
• Ticket Tracking System-BMC Remedy 6.0
• Provide end user support via desk side, remote desktop or remote assistance.

Confidential, Washington, DC

Technical Support Specialist

Responsibilities:

• Install, modify personal computers, Macintosh hardware and software. Install peripheral equipment such as monitors, keyboard, printers; load and configure software such as operating systems, environments and applications.
• Provide Laptop distribution Mac and PC with end user training.
• Purchasing hardware and software for system and end user access.
• Active Directory, Novell Console One-reset end user passwords.
• Helpdesk Ticket Tracking System- BMC Remedy, Attask Project Management Software.
• Provide support for telecommunications systems including installing equipment, performing diagnostic checks, networks analysis, documentation and end user training. Support also for company wide email system (Groupwise).
• Participate in the physical relocation of PC, MAC equipment including equipment installation and moves.

Confidential, Columbia, MD

Technical Support Specialist

Responsibilities:

• Configure, diagnose and install hardware, software and peripheral components, maintenance, reimaging, upgrade and repair (Mac & PC) hardware, software.
• Windows 2003 Active Directory- user creation, group membership, password reset, account restrictions.
• Heat Database-proper documentation of all software loaded within Sox compliance.
• Coordination of Technical Services Helpdesk support to Patuxent’s End-Users; providing Tier 1/2 technical assistance to Patuxent’s End-User also technical assistance to system users.
• Cisco Vpn 5.0 client installation, troubleshooting.
• Administer email accounts on Exchange 2003 server.
• Assist the Purchasing Manager in tracking inventory of computer supplies, hardware and software.
• Troubleshooting and supporting all users’ operational needs.

Confidential, Columbia, MD

Shipping Clerk

Responsibilities:

• transition hardware from Windows 95 to Windows 2000 , removal of Network cards, Ram, keyboards etc. Proper documentation of all workstations and peripherals.
• Daily logging onto Wintegrate Terminal Emulation also Swift Track Universal Sortation Control to insure that all packages are being shipped.
• Maintain all packages that leave the building are properly boxed and are up to standard.
• Quality control checks are periodically scheduled to maintain company standard.
• Monitor all FedEx, UPS, RPS packages have legitimate addresses.
• Sign for and handle mail, shipments via small or large truck, coming in the shipping area.
• Maintains that if any equipment needing repair, I can make that call.
• Ability to assign proper postage to mail using the postal guidelines.

Confidential, New Castle, DE

Cable Installer/Data Technician

Responsibilities:

• Installation of cable modem/cable services via cable terminal etc.
• Perform diagnostic test, along with documenting system problems.
• Installation, troubleshooting, repair and/or replacement of cable and related materials from tap to modem.
• Install, configure, and troubleshoot hardware, software, i.e.: Network Card, USB, conflicts etc.
• Perform system/network connectivity test as required.
• Documentation of signal level readings or signal leakage.
• Routing and installation of cable and related material from tap to television as desired by the customer.
• Installation and customer education of converter analog or digital, and proper setup of customer (VCR’s, DVD, PIP, surround sound, game switch, A/B switch, etc.)
• Customer service skills utilized to the utmost with every customer.

Confidential, Alexandria, VA

Data Entry Specialist/ Order Filler

Responsibilities:

• Generate reports such as bi-monthly, weekly activity, weekly inventory, productivity reports, task records and special logs.
• Ability to create queries, run queries using specific present codes on a Windows 95, 98 platform.
• Experienced at merging database files into text or wordperfect files using Windows 95, 98 platform.
• Available to repair; upgrade computer related software and hardware problems.
• Close out pick list - barcoding.
• Perform database queries as needed.