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Desktop Support Specialist Resume

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PA

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OBJECTIVE:

  • Reliable, task oriented, accomplished, Technician who enjoys being challenged. Effective communication and organization skills that provide the foundations of team organization & leadership.

TECHNICAL SKILLS:

Network Protocols: TCP/IP, IPX/SPX, NetBIOS, FTP, DHCP, DNS, RIP, OSPF, IGRP, EIGRP, SMTP, POP3

Software: Service Now, SCCM, Active Directory, Microsoft Office Suite, Skillsoft, Console One, Service Center, Novell Client, Citrix, McAfee, Clearvision, Lotus Notes, Ghost, Ape, Malwarebytes, Spybot, Killdisk

Operating Systems: Windows 10, Windows 7, XP, Vista, Linux (fedora, Ubuntu), Windows Server 2003

Hardware: Desktops/Laptops, Local Printers, Multifunction Network Printers

PROFESSIONAL EXPERIENCE:

Confidential, PA

Desktop Support Specialist

Responsibilities:
  • On site and remote, client - oriented support for hardware and software.
  • Responsible for the configuration, shipping and support of standard and non-standard equipment and software.
  • Hardware build, configuration and deployment. System imaging via SCCM.

Confidential, PA

LAN Administrator

Responsibilities:
  • On site and remote, client-oriented support for hardware and software.
  • Hardware ordering, build, configuration and deployment. System imaging.
  • Expected to provide support and training of users on the proper use of hardware and software.

Confidential, PA

Technical Support Specialist

Responsibilities:
  • Support to over 6000 users and 1300 different applications campus wide for the largest pharmaceutical co. in the world.
  • IMAC and break/fix skills utilized on a daily basis.
  • Expected to provide support and training to users on the proper use of hardware and software.

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