SUMMARY:

• Enthusiastic and well - organized Administrative Support Assistant with a solid background in data entry, and schedule management.
• Provide excellent communication and time management skills.
• Meet deadlines and work with High Level Professionals, handle tasks with accuracy and efficiency.
• Experience with Web-Based Applications.

TECHNICAL SKILLS:

• Typing 40-45 wpm
• Excellent Organizational Skills
• Experience handling confidential and highly sensitive documents
• IDX, IBEX, EMR, Centricity, Aria
• Strong customer service
• Medical Terminology, Conference room scheduling, Centrex Multi-line telephone system
• Highly proficient in Microsoft Office Suites; 2007/2010; Word, Excel Access, Outlook, PowerPoint, Visio, Internet Explorer, Adobe Acrobat •Ability to operate a variety of office equipment including, personal computers, photocopiers, fax machines, scanning data entry, and archive filing

PROFESSIONAL EXPERIENCE:

Administrative Support Assistant

Confidential,VA

• Provided direct support to all Fleet Management functions, answer phones take messages and transfer calls to staff. Completed work schedules, manages calendars and arranges appointments. Opened and routed incoming mail, answers correspondence and prepares outgoing mail. Typed letters, memos, spread sheets and various correspondences.
• Prepared, hire packets and schedule interviews. Compiled, copied, sorted and filed records, business transactions and other activities. Trained other staff members to perform work activities, such as using computer applications.
• Appointed as primary Motor Pool Dispatcher to manage the daily vehicle reservations and fleet inventory. Performed Records Management to analyze and review documentation throughout the directorate in compliance with all applicable laws, regulations and DoD Directives for Fleet Management Team and Property Management Office.
• Maintained a variety of records stored both manually and electronically; verifying reports for accuracy and completeness. Responsible for payroll records, enter data entry into timekeeping system.
• Troubleshoot problems involving office equipment. Collect packages and deliver to appropriate personnel. Validate parking and kept log of all validations.

Administrative Assistant

Confidential,VA

• Provided day-to-day administrative support, answering and directing calls, maintained Manager's schedule, received visitors, sort and deliver incoming mail and send outgoing mail. Performed word processing creating, letters, memos, correspondences, spreadsheets, reports in Excel. Filing, photocopying, scanning, retrieving data, sorting data, processing facility work orders. Perform data input and retrieve information.
• Performed maintenance of copier machine, including replacing toners and ordering supplies.
• Proofread and spell check all documents (drafts and final forms) prior to submitting them prior to review.
• Coordinated phone and on-site interviews for management and recruiting teams, included preparation of interview materials and set-up. Maintained organization of electronic and paper files.
• Circulated via e-mail system important information on administrative procedures and/or requirements to other team leaders and program coordinators throughout headquarters and the division offices.

Inventory Scheduler

Confidential,VA

• Provided technical IT support to customers through telephone, email and ticket system, Work in Remedy ticketing system, tracking IT related issues: assign ticket priority, status updates, documentation updates, information being passed to alternate technicians, assist clients with (password resets, installing hardware, Adding printers, configuring emails, troubleshooting, etc.)
• Scanned/Monitored and Verify workstations scan, audit data listed for each user in assigned location.

Administrative Security Specialist

Confidential,Alexandria,VA

• Provided documentation review support to FBI personnel to include removal classified documents from files/folders, prepared drafts and edits non-legal memoranda, research reports and correspondence relating to cases.
• Reviewed and corrected deficiencies to include deficiencies (e.g., missing/inconsistent documents, leads that were not investigated) prior to shipment to offsite storage. Processed and purged records by separating documents into Security, Medical, Employee Mail, Official Personnel File, and pending destruction.
• Prepared, submit and track visit authorization request for employees, consultants and sub-contractors when required. Analyze clearance actions (including certifications), reinstatements and terminations using JPAS.
• Updated Personnel Investigations Processing System (PIPS) with Security/Suitability Investigation Index (SII) data on each scheduled case. • Retrieve and analyze the electronic information obtained from the various databases.
• Tracked clearance progress and provide management reports for required clearance actions. Assist employees in preparation of personnel security questionnaires (SF 85P, SF 86), and review personnel security questionnaires in (e-QIP) system for employees, contractors and new applicants who require access to classified and/or sensitive government information. Ensuring accuracy and resolve any discrepancies or derogatory information found during review.

Records Management Specialist

Confidential,Alexandria,VA

• Maintained and ensured customer’s satisfaction was provided according to industry standards of quality and output by prepping, scanning, inspecting compiling and assembling documents accurately in a timely manner.
• Disposed of protected and sensitive information based on company policy
• Received and kept track of documents scanned and uploaded into various programs/systems.
• Ensured all material and media contained proper markings, coversheets, and barcodes are maintained via automated logs.

Administrative Analyst

Confidential,Wash, DC

• Provided administrative/technical and clerical support. Conducted, planned and coordinated a variety of functions such as; communication, procurement of administrative supplies and equipment, printing, reproduction, correspondence development, records management, mail services, transportation management, and maintenance.
• Scheduled appointments and maintained daily calendar for the Director, meetings and conferences and arranged travel itineraries for the Director. Received visitors and telephone calls determining the nature of request, responded to routine and non-technical requests for information on the status of reports, suspense dates for matters requiring compliance. Received and read all incoming correspondence, determining proper action and routing as appropriate.
• Served as point of contact for facilities management issues (workspaces, office moves, moving phone lines, ac, heating/pluming, housekeeping, and maintenance on office equipment.
• Coordinated video-teleconferences (VTC’s) to include scheduling of VTC conference room and requesting appropriate support.
• Managed requests for information and resolved a variety of issues, drafted, processed, catalogued, files and maintained correspondence, messages, and other documentation. Functions included word processing, typing, editing, marking classification, annotating writer information, assembling completed correspondence and documents for review, approval and signature; retaining office copies; and maintain official files for security CAC identification letters for staff personnel to ensure no violations were received and employees are in accordance with CNIC security regulations.

Call Center Representative/Liaison

Confidential, MD

• Responsible for incoming calls in a high volume call center; obtain and verify patient’s demographics (name, address, d.o.b) utilizing the physician scheduler and departmental guidelines determined by type of appointment needed.
• Maintained daily activity log, composed messages (T-CON’S), including Rx-refills requests, lab/X-ray requests, messages to providers, medical staff based on patient’s request.
• Processed a bump list for departments, contacting and rescheduling of patients due to changes in the provider’s schedule. Received and processed appointment cancellations, rescheduled, and confirm appointments for all departments including consultations for specialty departments.
• Served as a point of contact for patients to ensure all concerns are addressed. Worked in a team environment assisting in all areas needed to ensure all goals are met.
• Provided on the job training to all new employees.

Administrative Site Coordinator

Confidential, Washington, DC

• Provided a variety of administrative/technical support to the Chairman, Physicians and Physician Assistants. Maintained and scheduled calendar appointments; coordinated travel arrangements.
• Schedule external and internal meetings, along with conferences room.
• Prepared reports, correspondence, letters, memorandums for departmental faculty and administrator utilizing MS Office Suite. Assisted the Director of Operations and Clinical Practice Manager with payment request processing. Maintained/organize files, records, manuals, handbooks and other related materials. Performed editing and reformatting of written and electronic drafts using Word Perfect software; on-line data update and verification of existing records, print predetermined management reports. Served as office liaison for patients, medical students and nursing staff.

Administrative Assistant

Confidential,Washington, DC

• Served as point of contact for variety of facilities management issues (workspaces, office moves, moving phone lines, call in work order for office equipment to be serviced. Provided administrative/technical and clerical support to departmental staff Chairman; Physicians, Processed data entry, sorted and batched fee- tickets and entered into IDX computer system. Assisted in the compilation of reports, coordinated the filling, storage and retrieval of departmental files. Maintained confidentiality and ensured the appropriate guidelines were followed. Maintained clinical rotation schedule and distributed as necessary. Conference planning, maintained registration logs, copied and distribute handouts. Provided support services to departmental staff, responded to telephone calls and written inquiries.