OBJECTIVE:

Remote Support - I am a dedicated and hardworking person who wants to use his IT knowledge, and experience of past four years towards making the company more successful.

SUMMARY:

• IT Help desk with 3 years of work experience
• Experienced in network printing and adding users to the windows domain
• Knowledge of basic concepts in Linux/Unix environments as well as shell scripting
• Experienced in windows XP, 2000, 7, 8 and Mac
• Experienced in using ticketing system Zendesk, Remedy
• Experienced in Microsoft Word, Excel, Power Point, and Access
• Knowledge of Symantec Ghost
• Network (Wireless and Hardwired) Setup and Configuration
• Data Backup and Retrieval
• Proficiency in installing, repairing, and troubleshooting the following Operating Platforms including Windows Operating systems, Macintosh Operating systems, Some Linux/ Ubuntu OS experience
• Well versed in standard productivity software such as MS Office Packages and office 365 Pro, MS Outlook, Lotus Notes, Citrix, MS SQL and various software packages installed during system refreshes.
• Skilled at resolving network related issues corporate enterprise and residential
• Solid experience working in a 24x7 Helpdesk, environment
• Expertise with Active Directory administration and solid troubleshooting skills with MS Outlook, MS Excel and other MS Office Suite applications.
• Worked with trouble ticket systems and network monitoring tools, preparing the shift and status reports for the customer and senior level management, and ensuring customer issues were addressed and resolved.
• Worked extensively with the Microsoft Office Suite
• Excellent problem solving and inter personal skills
• Knowledge of VMware, Ubuntu
• Knowledge of Mac/Linux/Windows/Android/iOS Operating Systems
• Strong technical and communication skills
• Knowledge of AutoSys

TECHNICAL SKILLS:

• Virus Removal
• Upgrades
• PC Tune-ups
• Hardware installation
• Software installation
• Data Backup/Data Transfer
• Active Directory
• Remote Desktop
• Microsoft Office 2007
• 2010
• 2013 and office 365 Pro
• PC Doctor
• BarScan
• Application Support-Microsoft Windows XP
• Microsoft Windows Vista
• Microsoft Windows 7
• Microsoft Windows 8
• MS DOS
• MAC OSX
• BMC Remedy
• SharePoint

PROFESSIONAL EXPERIENCE:

Confidential,Ashburn,VA

Helpdesk Technician/ Data Administration

• Managing user accounts in active directory
• Providing remote support through Dame Ware
• Updating Service Desk plus ticketing system
• Symantec ghost server 3.0
• Backup emails files and folders
• Exchange 2007,2013
• Share point 2007,2013
• Placing in PO's for equipment
• Configuring Apple IPAD for executive board members
• Setting up polycom video teleconference system
• Symmetry business for assigning badges

Confidential,Reston,VA

IT Support

• As an IT Support Specialist, I provided top-tier, on-site administration at an enterprise level.
• Troubleshoot Desktop Applications, Remote Access, Network printers and Remote Printers, Win98, WinNT, Win2000.
• Diagnosed hardware and software problems, and replacing defective components
• Provided hardware, software, network problem diagnosis and resolution via telephone or on-site for end users.
• Managed Active Directory entries, groups, and other settings.
• Imaging Windows 8.1 from the server.
• Active Directory management.
• Retrieving and transferring user data.
• Configuring Bit locker on the machines.
• Using remedy ticketing system and asset management.
• IBM lotus notes, Cisco jabber, WebEx, Remedy, My Services
• Windows XP to 8.1 Peer to Peer migrations using a cross over cable.
• Adding Migration LAN policy to the MacAfee.
• Deployment of the machines and setting up workstations.
• Deploying software using SCCM server 2012.
• Setup and maintenance of Xerox printers, setup of printer queues.
• Keeping track of the deployment using a spread sheet on SharePoint.
• Troubleshooting and setting up outlook.
• Cisco IP phones setup and TCP/IP troubleshooting.
• Windows Power Shell, VPN software.
• Create new user in MySQL and give it full access to one database.
• Deploy and recover computer hardware; laptops, tablets, monitors, printers and other related peripherals.
• Supporting Microsoft Office 2007,2013 and Office 365 Pro.

Confidential,Reston,VA

Dell Technician/ Desktop Support

• Reset passwords using Active directory.
• Remote to universal laptops and workstations using PC Anywhere or Secure Meeting to correct all issues such as connection and peripheral problems.
• Performed TCP/IP diagnostics and connectivity issues.
• Trouble shoot and repair blue screens
• Knowledge managing and maintaining Windows Server 2008 & 2012 R2.
• Experience with Microsoft Office 2003, 2007 & 2010
• Experience with design, Installation, maintenance of active directory.
• Account Creations and assignment of passwords to users in an enterprise level.
• Password Reset, Account creation and Deletion using Active Directory.
• Knowledge of the Active Directory Structure and able to add, delete and move organizational units, e-mail accounts, computers, printers and all other logical objects.
• Installs and configure user’s e-mail and permissions to mailboxes (MS Exchange).
• Updating the BIOS configuration.
• Basic desktop troubleshooting and repair.
• Providing support to federal businesses and homes.
• Replacing hardware components such as mother board, HDD and NIC.
• Responsible for on-site installing, maintaining and repairing company and multi-vendor systems.

Confidential,Herndon,VA

Help Desk Technician

• Provided network printing and desktop support.
• Add users to the windows Domain.
• Troubleshooting and replacing PC and Network hardware components.
• LAN network connectivity and support.
• Using wire shark to troubleshoot network anomalies.
• Using Zendesk ticketing system.
• Supporting Microsoft Office 2007,2013.