Hardware Engineer Resume

SUMMARY:

Solutions based, team oriented, Hardware Engineer. Broad based experience and hands - on skill in successful implementation of comprehensive peripheral hardware testing for customers worldwide.
Proven ability to execute highly effective helpdesk operations.
Implement preventative maintenance and improvement programs to streamline operations and increase productivity.

TECHNICAL SKILLS:

Verifying Officer (VO) through RAPIDS (Real - time Automated Personnel Identification Systems)
Windows NT/4.0/3.x/9x/2000/XP/7
Heat/Foot Prints Ticketing Software
Windows Active Directory
Microsoft Office 2003-2007
Internet/Intranet/Web Technology
System Installation Project Management
Helpdesk Management
End-User Training
Troubleshooting
Technology Needs Assessment
Telephone Doctor Customer Support
Lotus Notes Mail Administrator (LLMA)
Microsoft Windows 2000 Professional &Server Implementation
Microsoft Desktop Support for XP
ITIL ISO 2000
Installing and Configuring of Operating System - Microsoft Windows 7 Client

PROFESSIONAL EXPERIENCE:

Hardware Engineer

Confidential

Responsibilities:

Responsible for testing peripherals to ascertain whether the hardware meets specifications as set forth in company policies and procedures.
Consult with personnel on peripheral specifications for the release of hardware/software to the Confidential customers.
Provide a high level of support to the Rapids Hardware Installers.
Maintain inventory documentation and participate in quality control activities to promote quality assurance.
Install Symantec Ghost images on PCs and laptop computers.

Helpdesk Support Technician

Confidential

Responsibilities:

Provided frontline support to internal and external end users by performing diagnostic testing on PCs and laptop computers.
Assembled and installed a wide array of computer systems, workstations and peripheral hardware.
Consulted with technical support manager, second and third tier help-desk managers and networking staff.
Participated in quality assurance procedures, including inventory and documentation of help-desk activities.
Installed Symantec Ghost images onto PCs and laptop computers.

Lead Support Analyst

Confidential

Responsibilities:

Served as a liaison between employees in the helpdesk department and management.
Provided internal and external client and hardware support through a sub-contractor agreement to the Confidential .

Lead Support Specialist

Confidential

Responsibilities:

Provided internal, external, client and hardware support through a sub-contractor agreement to the Confidential .
Performed diagnostic testing on PCs and laptop computers.
Configured and installed security batch files on desktops and laptops.
Maintained inventory documentation and monitored quality control. Served as a liaison between employees in the helpdesk department and management.

System Support Specialist

Confidential

Responsibilities:

Addressed and resolved internal and external client issues.
Controlled and documented inventory.
Generated back-up tapes using ARC Serve 2000 Ver. 6.6. Resolved DNS and Wins issues.
Performed diagnostic testing on PCs and laptop computers.
Assumed Support Specialist II and Senior System Administrator duties in the event of a personnel shortage.

Helpdesk Support Engineer

Confidential

Responsibilities:

Provided helpdesk and telecommunications support and Utilized SMS remote control to resolve user computer issues.
Created, installed, and tested Windows 2000 unattended installation images.
Installed Symantec Ghost Images onto PCs and laptop computers.