Pharmacy Technician / Pharmacy Sales Associate Resume Gaithersburg, Md - Hire IT People

SUMMARY:

Over 20 years of IT experience, including 13 years of expertise in providing application support, resolution to complex issues and implementing preventative procedures in a global mainframe environment.
Areas of expertise include: Analysis and Problem Resolution, Process Improvements, Strong use of multi - tasking skills, Customer Satisfaction.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Pharmacy Technician / Pharmacy Sales Associate

Confidential, Gaithersburg, Md

Responsibilities:

Quickly and correctly input hand written, phoned in, faxed, and electronically delivered prescriptions into the RX Net computer system to be processed.
Resolve all insurance issues, prior to inserting the correct medication types, quantities, and labels in medicine vials, to be verified by the on duty pharmacist.
Accurately manage the inventory of all medicinal and pharmacy supplies to ensure there are no outages.
Ensure the filing system of medicine bottles, State required record keeping logs, and correctly filled prescriptions are stored according to company policy.
Correctly sell prescriptions to customers, and assisted the pharmacist with any other task that may be required.

Sr. Production Support Analyst

Confidential, Hagerstown, Md

Responsibilities:

Promoted to assume additional responsibilities and Subject Matter Expert guidance to operations staff.
Proactively initiated process analysis and improvements to the 24x7 mainframe infrastructure, maximizing system availability with little or no interruptions outside of scheduled down times.
Documented procedures and provided On The Job training for the operations staff.
Earned a solid reputation for resolving complex issues and providing exceptional customer service.

Production Support Analyst

Confidential, Hagerstown, Md

Responsibilities:

Secondary internal and external technical support on all complex production issues.
Aggressively monitored the multi-platform production batch cycle to minimize incidents.
Identified, analyzed and corrected production incidents in a timely manner, preventing Service Level's from being impacted or wide system outages.
Escalated issues as needed, while maintaining communications with customer and technical teams for follow-up.
Extensively utilized INFOMAN and Microsoft Service Desk to document all production issues and initiate shift turnover reports.
Supplied onsite secondary operations support during 24 -168 hour Disaster Recover tests and Spring/Fall release implementations. Assisted the Quality Assurance Team with incident resolution during the Y2K conversion.

Associate Programmer / Analyst

Confidential, Fairfax, Va

Responsibilities:

Provided first-level technical support for the Federal Finance System.
Prepared and executed cataloge and file management utilities and JCL modes.
Diagnosed and corrected execution failures through cataloge file recovery and step restarts.

Computer Programmer III

Confidential, Reston, Va

Responsibilities:

Senior Data Processing Operator

Confidential, Oakton, Va

Responsibilities:

Proactively monitored, corrected and documented errors during the batch cycle.
Accountable for the integrity of 30+ application databases.
Insured online and control region availability.
Corrected and restarted batch program failures to successful completion.
Escalated program failures and system issues, according to escalation procedures.

Computer Operator / Tape Librarian

Confidential, Silver Spring, Md

Responsibilities:

Aggressively responded to magnetic cartridge and reel tape mounts, as well as removed and delivered printouts to end users from the laser and impact printers.
Monitored all master performance consoles for tape mount request and error messages.
Accurately managed a 300,000 tape library filing system.
Successfully used Network Data Mover and ground mail to transition sensitive data files and magnetic media, to and from the offsite storage vault, as well as to their new home site during data center consolidation.