Application Support Technician Resume , VA - Hire IT People

SUMMARY:

Obtain a challenging position which allows me to capitalize on knowledge and experience while learning new skills in a creative environment providing growth and career advancement opportunities.

TECHNICAL SKILLS:

Proficient in using and trouble - shooting Microsoft Office 2003 and 2007 suite
Daily use of operating systems such as Vista, XP, Windows 7
Proficient with Right Now Web Ticketing System, and Remedy Ticketing System v.6.3, 7.5, 7.6; HP Service Manager
DRA, which is an access tool to Active Directory giving user and profile ability
Active Directory for locked accounts/password reset
LANDesk software v.8 and v.9
Microsoft Terminal Services Client
Ability to provide software support such as Anti Virus, Printer Drivers, and Microsoft Office
Call Center Operations, Customer Service, and Communications
PIV card assistance
RSA Assistance
VPN/Nortel Client
OWA
Knowledge Link
Microsoft SQL Server 2012
Broadview
ALMComplete by SMARTBEAR

WORK EXPERIENCE:

Confidential

Application Support Technician

Responsibilities:

Confidential

IT Operations Support Specialist

Responsibilities:

Manages systems access for users of applications.
Conducts periodic audits to ensure that the proper users have access to the proper systems.
Identifies and drives process improvements.
Works with statisticians and business analysts to understand and implement application stage decision models.
Participates on project teams and creating process documentation/SOP.
Assist with managing essential mailbox for Confidential Branches.
Periodically work on ticket queue
Create work orders for branch associates

Confidential

Help Desk Support Technician

Responsibilities:

Provide administrative assistance to the Department of Justice which includes trouble shooting various issues.
Assist end user's with computer and network related issues
Answering incoming ACD calls
Entering Remedy tickets for every call customers make to the helpdesk
Completely document every ticket to include:

Confidential

Help Desk Support Technician

Responsibilities:

Provided assistance to the military personnel with site access
CAC card registration with the AKO/DKO web portal
Assist end user's with computer and network related issues
Assisted users with building and successfully operating their Personal/Teams and Organizational site or Knowledge Center which is a SharePoint like application.
Assist the users with uploading files, surveys and HTML information on their Personal site or their Organizational site
Demonstrated a comprehensive knowledge on the principles and concepts underlying the AKO/DKO Web Portal including quick access to forms and regulations, installations, Army news, and AKO Knowledge Centers.
Provides troubleshooting skills, technical aptitude, strong follow-through skills, multi-tasking ability, and strong analytical and problem-solving skills.
Intake approximately 120 calls and 15 to 20 emails daily.

Confidential

SACC Teacher

Responsibilities:

Plan and prepare educational activities, and projects for large groups of elementary school-aged children, enrolled in the before and after-school program.
Provides leadership and ensures the safety and accountability of the children enrolled in the center.
Provide educational workshops for children in which support independent thinking, and encourages cooperative behavior.
Experiential learning, leisure time interests, and field trips are also an integral part of the child focused curriculum.

Confidential, VA

Property Manager

Responsibilities:

Managed six properties in the Washington D.C. metro area and provided productive board and annual meetings.
Provided detailed packages to the Board of Directors prior to the HOA meeting which consist of updates, on any upcoming and ongoing projects, concerns, as well as the financial esthetics of the community.
Created an annual budget and distributed to the board of directors for modifications and approval. A copy is also provided to the community members for review and discussion.
Conducted comprehensive walk-through inspections, and daily on-site management of the townhomes, and condominiums.
Maintenance of records of all contracts, warranties and other items important to the verification of services performed on the property.