Information Technology Specialist Resume

SUMMARY:

Skill set includes experience in Help Desk/Desk top Support, ITIL, Logistics, Configuration Management, Project Management, Document Control, Communication management, Network documentation and infrastructure management Telecommunications provisioning and circuit management. Familiar with the installation of telecommunication and LAN/WAN devices.

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Specialist

Responsibilities:

As part of a small team used Confidential Remedy and in house ticketing for Tier I/II helpdesk functions, maintaining onsite computers connected to the State Dept. WAN and Local LANs
Upgraded PC’s from Windows XP to Windows 7. Re - imaged PC’s for Microsoft Windows XP, and Windows 7 and performed patch management, Active Directory maintenance, and email account set up, installed and upgraded approved application software, maintained printers and fax machines, Assisted users with login issues both locally at deskside and remotely for Windows XP through Windows 10 and Apple machines.
Coordinate with external organization to provide on-site repair of warranted equipment.
Using in house database and State dept. resources maintained accurate records of deployments.
Served and primary POC to transfer accounts to State Dept. Posts worldwide.

Confidential

Install Technician

Responsibilities:

Installed Personal Computers and Servers and Routers at various locations throughout Maryland and Virginia in an on-call basis.

Confidential

Helpdesk Support Specialist

Responsibilities:

Provided Desktop Support at Defense Logistics Agency.
Installed new Laptops/ PC’s, set up email accounts, set up printers, installed software, reimaged Laptop’s/PC’s.
Used PeopleSoft CRM for trouble tickets, asset management and Move, Add, Change updates.

Confidential

IT User Support Specialist

Responsibilities:

Using Confidential Remedy to document Move, Add, and Change for over 500 new users affected by base realignment.
Installed Laptops/PC’s, printer/fax setup, email account set up, security certificate installation, licensed software installation, CITRIX setup, re-imaged PC’s for Microsoft Windows XP, VISTA and Windows 7.

Confidential

Install Technician

Responsibilities:

Installed and upgraded PC’s to the FBI’s Classified and Unclassified networks. Performed inventory movement documentation using Microsoft SharePoint.

Confidential, Kingstowne, VA

Enumerator

Responsibilities:

As part of follow up for the 10-year census conducted door to door interviews of non-respondents, also performed Vacant /Delete checks for update of U.S. Census records.

Telecommunications Analyst

Confidential

Responsibilities:

Sustained DISA Service Management Life Cycle by providing Tactical, Strategic, and Operational support to the Service Manager for the NIPRNET.
Initiated and reviewed all circuit requirements and use then ordering of Backbone and Access circuits.

Visionael Technician

Confidential

Responsibilities:

Utilized Visionael network resource management software (database used to document, manage, critical network resources) to document and provision an over 90 site optical terrestrial network used by Dept. of Defense.

Network Configuration Management Specialist

Confidential

Responsibilities:

Performed site surveys throughout the National Capitol Region and beyond to capture all network equipment used to meet the President of the United States communications and data networking needs.
Performed circuit validation including physical configuration audits based on listing generated from WWOLS-R database (World Wide Online System-Replacement). Provisioned circuits within Visionael in tandem with Confidential Remedy.

Configuration Management Specialist

Confidential

Responsibilities:

Created and maintained a multi-million-dollar inventory database in MS Access of software, and systems, servers, associated with a multinational information sharing network (CENTRIXS/LOCE). Associated logistical tasks performed included shipping/receiving, tracking, and disposal of equipment. Assisted in development of network topology drawings using MS VISIO. and Net viz
Served as COMSEC Custodian for CENTRIXS/Loce programs.

System Engineer

Confidential

Responsibilities:

Using Visionael network resource management software and MS Visio, supported clients in administering and documenting a continuously operational communications network at the Pentagon. As part of this task performed physical site survey audits of hardware and components that make up the Pentagon’s enterprise networking environment.

Confidential

Responsibilities:

While on Active Duty maintained, operated, troubleshot, and repaired Sonar computers, digital data storage devices, and peripheral equipment.
Performed and interpreted Sonar self noise measurements. Analyzed and interpreted and classified acoustic data signatures.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship