Desktop Engineer Resume , Falls Church, VA - Hire IT People

SUMMARY:

IT Professional with over 20 years of expertize specializing in customer service relations, testing, database administration, IT compliance, internal audits, and IT training within the Healthcare industry and Government contracting. Major accomplishments include:
Technical support to a robust Microsoft based network running Windows XP, 7 and Lotus Notes Receiving assets, moving equipment within and/or between one of Confidential
Updating asset management systems to reflect inventory tracking PC hardware and software maintenance, troubleshooting computer peripherals, performing system backups Managing multiple tasks, deadlines, and reporting requirements

TECHNICAL SKILLS:

SOFTWARE APPLICATIONS: Remedy Database Active Directory Windows 3.1, 95, 98, NT, 2000, XP, Win 7 Lotus Notes 6.5, 8.0, 8.5, Group Wise 5, 6, 7 Microsoft Office Suite Novell Network Clien

PROFESSIONAL EXPERIENCE:

Confidential, Falls Church, VA

Desktop Engineer

Responsibilities:

I was hired to deploy Windows 7 on 9500 desktop and laptop computers in 40+ medical centers throughout the Mid - Atlantic region for Confidential through the 2014 calendar year and beyond.
I was hired as part of a team to do deployments as well as next day end-user support for ensure for a smooth transition from one system to another, especially in our Health Connect systems.

Confidential, Chesterfield, MO

Computer Desktop Technician

Responsibilities:

I was hired to a staff of 12 to deploy 8800 desktop and laptop computers throughout 41 medical centers in the Mid-Atlantic region for a Confidential contract.
I am a part of a team that images systems, install Confidential required applications, link network printers and scanners and other computer accessories.
I provide day after support after a nightly deployment to assist users and to make the transition with their new computer a smooth one.
I participate in asset management and old computer recycling.

Confidential, Bowie, MD

Assistant Manager

Responsibilities:

Managed a staff of 15 in the area of preventive and automotive maintenance including oil changes; sold accessories from wiper blades to turn signal bulbs. We opened the store with a daily 200 cash balance from the previous day’s profits.
I handled inventory management and payroll within the shop. We averaged 75 - 100 vehicles per day.

Confidential, Los Angeles, CA

Computer PC Technician

Responsibilities:

I was hired to a staff of 15 to deploy 7000 desktop and laptop computers to 34 medical facilities throughout the Mid-Atlantic region for a Confidential contract

Confidential, Abingdon, MD

Front Desk/Fitness Instructor

Responsibilities:

Greeted new customers and returning members to the club; sold new memberships and Confidential merchandise over the counter. Gave tours around the facility to help the growth of the club.
Participated in new construction and planning meetings with upper management from the ground floor to completion in about 10 weeks for 2 clubs, Bowie, Maryland and Abingdon, MD. Set up fitness programs for members; held workouts for inspired participants.

Confidential, Silver Spring, MD

Assistant J-Point Administrator

Responsibilities:

Reported to Director of Cash Operations; responsible for keeping Cash Operations system up and running at 100% capacity within Confidential ’s 35 Medical Centers.
Lead Tester for J-Point Cash Operations system, planned and co-managed regression testing of test scripts received from the vendor before updates were moved to production
Executed regression testing, captured results, and provided positive and negative feedback to vendor/stakeholders Analyzed overall system performance metrics from medical center lifecycle reporting Facilitated conversion of the manual SOX audit process to an automated SOX audit process using Microsoft Excel and Microsoft Access
Co-coordinated conversion of manual cash collection program to an automated cash collections program through JPoint database throughout Confidential, which improved collection percentage of daily cash receipts from 25% to 98.5%; increasing monthly revenue to $6 million per month in co-pay collections Increased customer service rating from 40% to 97.5% nationally by improving communication and teamwork between business partners and IT professionals
Created macros/queries to secure and analyze data for reporting using Microsoft Access
Developed business and IT relationships to improve productivity Contacted employees across organization to promote various functions/services and to ensure proper reporting at medical centers
Provided J-Point Cash Operations instruction and data security information to clients
Planned reporting efforts and processes within the Jpoint Cashflo System to management
Traveled between medical centers to troubleshoot issues and to ensure proper data capture/reporting
Facilitated new hire and data security training for medical, technical, and support staff at all levels across the organization

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Desktop Engineer Resume

Falls Church, VA

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