Service Desk Technician Tier I Resume Marlboro, MD - Hire IT People

SUMMARY:

To obtain a position within the information technology field, in which I can make a significant contribution to an employer through an effective upkeep of technical support needs for both hardware and software needs in order to help the company expand with technical growth.
Service - oriented Apple & Windows friendly
Microsoft Office Proficient Active directory users and computers friendly
Skilled with processing HDD images I.T support helpdesk knowledge for six years
Troubleshoots software and hardware issues promptly Quickly Adapt to new employment guidelines
Strong ability to multi-task, prioritize and execute Completes tickets in a reasonable time frame
Effective communication for end users satisfaction

PROFESSIONAL EXPERIENCE:

Service Desk Technician Tier I

Confidential, Marlboro, MD

Responsibilities:

Provide troubleshooting support for all software, as well county needs within the OIT service desk procedures in the easy vista queue for tier I.
Provide email support on Microsoft outlook.
Update support tickets in a timely fashion as well allocate tickets to the correct group per establishment procedures.
Provide extensive research for customers as well colleagues with the most accurate technical solutions.
Actively modifying/creating users ad and email accounts on the server.
Provide support to tier 3 adding computer devices to the domain.
Review and monitor accounts on office 365 admin adding office suite license for county users.
Reimage machines per supervisor special request.
Provide on-call troubleshooting service remotely for users with an average time of 5 minutes or less.
Provide training to my colleagues with new information regarding software functionality that can better help the office working environment.

IT Helpdesk Representative

Confidential, Washington, DC

Responsibilities:

Provide Help desk service for the Navajo Nation dissembling and assembling hardware equipment on the iMac and MacBook pro machines.
Maintain Agency Intranet with SharePoint software 2007/2013 on windows 7 OS.
Operated groove desktop support as the lead helpdesk rep for 300 employees assigning and submitting tickets.
Maintains NNWO back office network system with server 2008 managing the active directory and users.
Supports NNWO technical growth
Supports NNWO end users and DDC employees on the groove support helpdesk ticket system.
Maintains technical equipment documentations for NNWO & DDC-ITS
Provide Telecom services maintaining telephone line handsets and circuits for NNWO

I.T Helpdesk Specialist

Confidential, Hyattsville, MD

Responsibilities:

Provided IT networking services for all agency software and hardware needs at five sites
Maintain and resolved network connectivity problems at employees workstations.
Provided delivery transport service for DSS computer hardware/software needs offsite and within the agency
Configured and reconfigured agency software work order request for systems such as FMIS, CARES, and CIS.
Handle over 600 users remotely and physically in a timely manner.
Took leadership role to coordinate with summer intern trainees interested in the information technology field in summers 2013 and 2014 .
VPN user friendly

Moving Technician

Confidential, Washington, DC

Responsibilities: