SUMMARY

EXCHANGE ENGINEER 

Responsibilities:

• MS Exchange Server 2016 Engineer
• Participated in Exchange Server 2016 build out with System engineers
• Migrated 1,000 mailbox’s from Exchange Server 2010 to Exchange Server 2016
• Created Exchange Server 2016 Mailbox Database & Archive Database
• Configured Exchange Server 2016 virtual directory
• Configured Exchange Server 2016 for High Availability (HA) and site resilience
• Configured Exchange Server 2016 (DAG) Database Availability Group
• Configured Exchange Server 2016 Mail Flow
• Configured Exchange Server 2016 for DNS round robin for load balancing
• Troubleshot Exchange Server 2016 Certificate issues
• Harden Exchange Server 2016 environment per IT Security
• Coordinated with SAN’s engineer to ensure Exchange Server 2016 Database was being backup
• Coordinated with SCCM administrator to ensure all client using Office 2010 had the latest patches and updates to meet the minimum support client versions for Exchange Server 2016
• Troubleshot Exchange Server 2010 coexistence with Exchange Server 2016
• Recreate end - user MS Outlook profile
• Repaired end-user MS Office 2010-2016
• Ensured end-user Outlook profile redirected to Autodiscover Exchange 2016 & Outlook Web Access
• Hyper-V Experience
• Demonstrated how to setup and configure Hyper-V
• Demonstrated how to setup and configure Machine & Servers
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• VMware Administrator
• Maintain VMware infrastructure
• Monitor, troubleshoot and capacity planning of VMware environment
• Proactively identify and perform hardware and software upgrade
• Evaluate new products and recommend updates
• Provide technical guidance to other VMware administrators
• Trouble shooting user account lockout using AD Lockout tool and Microsoft Operations Manager
• Lync 2013\Skye for Business System Administrator
• Administered 750 Lync users for Science & Technology
• Served as a second level escalation point for problem and resolution associated with Lync client and server issues
• BlackBerry Enterprise System Administrator
• Migrated 150 Blackberry Enterprise users from BES 5.0.4 Server 2008R2 to Blackberry12 Server 2012R2
• Manage Blackberry Enterprise environment with utilizing (HA) High Availability for redundancy
• Apply monthly patching to Blackberry Enterprise server (HA) High Availability environment
• Ensure Blackberry log files are being backed-up
• Trouble shoot Blackberry Enterprise server for latency and performance issues
• Assisted IT Security by wiping Blackberry devices data due to security spillage lost or stolen device
• Ensure Blackberry Enterprise technical support contract is current and renewed every year
• Manage Blackberry device inventory, made recommendation for upgrading mobile devices to current technology
• Coordinated with AT&T to add International travel plan & upon end-user arrival to US notified IT security to scan mobile device for modification
• iOS System Administrator
• Manage IPhone devices using Exchange Server 2010 Active Sync feature
• Manage iOS devices using JAMF software server (JSS)
• Migrated 55 Blackberry devices to IPhone 6SE
• PublicKey Infrastructure (LRA)
• Ensured DHS laptops and desktops certificate was current, requested new certificates and renewal of certificate
• Windows To Go System Administrator
• Imaged and deployed Windows 8.1 & Windows10 on USB drive
• Ensured Windows To Go device was patched, data encrypted, certificate imported, windows updated tested the image before issuing to end-users
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• Good team management skills
• Works well under pressure

Confidential

EXCHANGE ENGINEER/HELPDESK MANAGER

Responsibilities:

• MS Exchange Server 2010 Administrator
• Created and supported 1250 total Exchange users in 6 locations nationwide and worldwide users. Created, managed, and supported over 1,000 Exchange objects such as distribution lists and managed Exchange objects
• Patched Exchange Server 2010 High Availability (HA)
• Managed Exchange Server 2010 with Database Availability Group (DAG1) with Clustering
• Updated component Global Address List (GAL) to synchronize with DHS network
• Created and configured internal printer relay’s
• Created external mail contacts
• Blocked external emails from entering the component network
• Tracked and removed email messages from component domain provide IT security with a list of affected users
• Resolved internal & external email account issues
• Coordinated with SAN’s engineer to ensure Exchange server database was being back-up
• Modified Exchange Server 2010 script to provide Health Check report using task manager
• Modified Exchange Server 2010 script to provide environment report
• Microsoft Lync 2010, 2013, Sky for Business Administrator
• Enabling And Configuring Users to Lync
• Disable Lync Users
• Blackberry Administrator 5.0.4
• Managed 106 Blackberry users
• Manage Blackberry Enterprise environment with utilizing (HA) High Availability for redundancy
• Apply monthly patching to Blackberry Enterprise server (HA) High Availability environment
• Disabled and wiped data from lost or stolen Blackberry devices
• Modified Blackberry user account for testing with (RIM) Research In Motion
• Troubleshot Blackberry server for performance issues
• Ensured Blackberry devices & Server warranty was up to date
• Managed IPhone devices using Exchange ActiveSync feature
• VMware Experience
• Demonstrated creating VM Workstation & Servers
• Demonstrated cloning VM & creating templates
• Demonstrated taking snapshot of VM’s for back out plan
• Active Directory Administration
• Created new hire accounts & users to distribution groups
• Created service accounts
• Disabled departed user accounts
• Granted users permissions to shared folder
• Relocated Laptops & Desktop to the proper OU
• Troubleshot Domain Controller for replication issues

SITE LEAD DEPARTMENT 

Responsibilities:

• IT Site Lead Supporting DHS
• Managed a team of 10 IT technician
• Migrated 2,100 end-users from Windows XP to Windows7
• Responsibility includes assigned task to deployed Encrypted Laptops, Desktop’s & peripheral equipment DHS components
• Responsibility includes assigned task to deployed Blackberry, MiFi devices & Air Cards to several DHS components
• Responsibility includes managing DHS assets
• Responsibility included using SCCM to install software application remotely
• Provide Sr. Management with weekly reports using Remedy ticket system
• Scheduled conference calls ensured Sr. Management was updated on any issues at local sites

DEPARTMENT OF DEFENSE

Responsibilities:

• Help Desk Specialist
• Perform Tier 2 support on Dell computers for the Pentagon Protection Agency
• Ensure each reported problem is resolved in a timely manner, tracked according to standards and escalated/re-assigned as appropriate
• Work independently and as a team member within established policies and   procedures
• Communicate problem resolution and additional information to Operations group managers and support teams
• Communicate problems in a non-technical manner, to customers with varying levels of expertise
• Monitor and resolve assigned issues received through the call-tracking system
• Create user profile files in the Active Directory
• Provide telephone and on-site support to end users
• Use back-up procedures software installation configuration to monitor the network
• Use Symantec Ghost for imaging Local and LAN PC’s 
• Monitor software and hardware security issues
• Install, configure Citrix Web Interface, Program Neighborhood, Secure Gateway, and Meta Frame Presentation Server for XP
• Experience configuring Switch Boxes
• Worked on a special migration team