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Helpdesk Technician/ Window10 Deployment Lead Tech Resume

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Arlington, VA

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PROFESSIONAL SUMMARY:

  • Military Veteran with a Secret Security Clearance offering 15 years of experience in, supervision, instruction and hands on mechanical skills. Motivated personnel from 4 to 20 soldiers in a fast paced work environment conducted performance reviews and ensured compliance with standard operating procedures. Possesses a strong ability to work as a contributing team member and leader, making difficult decisions and communicating effectively in stressful situations regarding risk management, critical thinking. Hands - on experience in A/V input and output devices, buses, operating system and application software. Profound ability to investigate and examine technical problems. Working knowledge of Windows XP, Vista, 7, 8, 10, DOS operating systems and familiar with NIPRnet/SIPRnet LAN and WAN protocols and topologies.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Vista, Windows 7, Windows 10

Software Applications: MS Office Suite 2003 - 2013; installing drivers; virus removal software (i.e.toolkits); Ant-virus (Norton, MSE. Windows Defender), Operating System, Installations

Hardware: HP desktops & laptops; Dell desktops & laptops; general computer builds and repairs; hardware installations and swaps; general networking experience(Running cables, troubleshooting connections, activating ports)

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Helpdesk Technician/ Window10 Deployment Lead Tech

Responsibilities:
  • Installs printers, scanners other equipment and communication hardware according to manufacturer's instructors
  • Assist users throughout the facility with email setup, troubleshoot computer hardware and software problems using remote software on NIPR/SIPR Networks.
  • Requires minimal supervision in performance of job duties, is a self-starter.
  • Communicates clearly and appropriately to supervisors, forwards unresolved problems to supervisors.
  • Prioritize responsibilities to ensure completion of duties.
  • Handle telephones calls from users with hardware and software problems or questions.
  • Answer the phone in a professional matter, routes all calls appropriately.
  • Imaging Desktop, Laptops and Tablets in accordance with DOD Standing Operating Procedure
  • Coordinates with System Engineering for end users account maintenance and policy enforcement.

Confidential, Maryland

Computer Operator II

Responsibilities:
  • Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, networking and peripheral equipment problems; makes repairs and corrections where required.
  • Acts as a technical resource in assisting users to resolve problems with equipment and data
  • Staffs a centralized help desk to facilitate exchange of information and advice
  • Implements solution or notifies outsource providers as required. Provides other duties of a similar nature or level.

Confidential, Beltsville, MD

PC Clinic Help-Desk Technician

Responsibilities:
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.
  • Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
  • Reimaged four classrooms (80 computers) during company transition from TESST College to Confidential

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