Desktop Technician Resume Ashland, VA - Hire IT People

SUMMARY:

I'm an experienced IT generalist who enjoys an environment where I can work with different technologies in challenging ways, I enjoy working with people face to face and taking a hands on approach to my work. I am always finding ways to improve productivity, security, communication and efficiency through technology. I am passionate about my work and I am always striving to learn new things and expand my experience.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Technician

Responsibilities:

Respond to helpdesk tickets
Implemented an imaging solution using the Windows Deployment Service in windows server to cut imaging time in half
Create and deploy new laptop and desktop images using WDS
Manage the return and re - imaging of laptops and desktops being returned to the leasing company
Setup and maintained the inventory database using AIDA64 cutting down the amount of lost and stolen assets
Create new users and remove old ones in Active directory
Manage the AVAYA phone system
Researched new technologies to improve efficiency, communication and simplify the use of the technology at the employees disposal
Found and deployed an inter-office chat solution that helped to increase communication between employees by offering them a quick and simple alternative to emails.

Confidential

Technical Support Specialist

Responsibilities:

Confidential, Ashland, VA

Network Administrator/Help Desk Manager

Responsibilities:

Managed the Help Desk while attending to various responsibilities as a network administrator
Wrote a new user help document explaining day to day usage of the systems at Confidential, This helped to make the on boarding experience easier for new employees and cut down on down time by offering a FAQ section for quick reference for common issues
Managed company networks across the U.S. and Canada to include correcting hardware and software issues
Maintained all necessary systems (servers, workstations, handheld scanners, printers, telephones, faxes, etc.)
Instructed staff on the proper use of hardware and software as related to their individual positions, This helped the end user to more to more effectively use the technology at their disposal and improve their efficiency
Documented all work so others could refer to it for future reference, This cut down on down time by providing a knowledge base and reducing the amount of time needed for researching issues
Deployed IT assets at new company locations.

Confidential, Henrico, VA

Self Employed

Responsibilities: