Sr. Desktop Engineer Resume , Jacksonville, FL - Hire IT People

SUMMARY:

Twenty one years of Information Systems experience including all aspects of end user support, Network, Server and workstation Operating Systems. Install, Administrate, Backup, and troubleshoot the operating systems and network hardware/software and cabling. Documentation of network and cabling setup. Resolving network, server and computer problems and updating trouble tickets. Train in - house staff on Servers, network printers, Outlook and other software. Install Active Directory users and groups. Implement and administrate DNS, DHCP and WINS.

TECHNICAL SKILLS:

Hardware: Servers RAID & Rack Mounted Servers Desktops, Laptops and Macs Network Printers & miscellaneous peripherals Hubs, Network Cabling Routers, Switches and Firewalls Blackberrys iPhones Windows Phones iPads

Software: Windows NT Server - 2008 Server Microsoft Windows 98, NT, 2000, XP, Vista, Windows 7, Windows 8.1, Mac OS X Microsoft Office Suite 2000 - 2013 Microsoft Exchange 5.5 & 2011 AHD (Advanced Help Desk) USD (Universal Service Desk) BMC Remedy Batch files Apache Web server Suse Linux Hyper-V

Additional Skills: MCSE - NT4.0/2000, MCP-NT4.0/2000, A+ Certification, ComtTIA A+ Certification, Exchange 5.5, CIW v5 Associate, IntraNetware CNA, Windows 7 & 8.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Desktop Engineer

Responsibilities:

Tier II end user support onsite, remotely and over the phone
Track and document all reported problems and service in ticketing system
Support for Windows 7 64-bit & COTS software as well as specialized applications
Support for Apple devices such as iPads, and MacBooks
Video projection systems & mobile devices - Blackberry, iPhone, and Androids

Confidential

Tier II IT Support Specialist

Responsibilities:

Tier II end user support onsite, remotely and over the phone
Support for Windows Vista - Windows 8
Support for Apple devices such as iPads, iPhones and MacBooks
Video projection systems mobile devices
Teach classes to end users on how to work with and use Outlook 2013

Confidential

Systems and Network administrator

Responsibilities:

Configure Install and maintain Firewalls Routers and Switches
Build, Install and maintain Dell Servers
Maintain Exchange Servers
End user support both onsite, remotely and over the phone
Support for Windows XP - Windows 8
Telecom systems, and Video projection systems mobile devices

Confidential

Computer- server-network consultant/Admin

Responsibilities:

Install, configure, troubleshoot, update, and repair Windows servers.
Onsite and remote troubleshooting of network and workstation problems.
Install, configure, troubleshoot, and repair laptops and desktops and Macs.
Onsite Helpdesk and user support
Install, configure, and repair Printers.

Confidential, Jacksonville, FL

PC Support and Help desk analyst

Responsibilities:

Onsite Helpdesk and user support
Image, install, configure, troubleshoot, and repair laptops and desktops.
Activate, configure, and troubleshoot Blackberry and iPhones.
Onsite and remote troubleshooting user problems with their desktops, laptops and Macs.
Install, configure, and repair local and networked Printers.

Confidential, Jacksonville, FL

Associate Applications Analyst

Responsibilities:

Onsite Helpdesk and user support for PC and Mac clients
Monitoring of servers peripheral and network equipment
Providing standard solutions to common user problems resolving system troubles and helpdesk calls managing tape backups, tracking system performance

Confidential, Raleigh, NC

Assigned to the United States Postal Service Server Engineering Team

Responsibilities:

Installation of Netware, Windows NT 4.0, and Windows 2000 servers into Active Directory
User and group setup and management.
Created documentation for the installation of new equipment such as Servers, workstations, laptops.
Created batch files for setup of Windows NT4.
Third level support for the LAN Team and the Field engineers.
Focal point for all hardware and driver related issues.
Taught classes to LAN and Certification Teams on Servers, Printers.
Administrator of the lab consisting of 300 windows servers.

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Sr. Desktop Engineer Resume

Jacksonville, FL

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