SUMMARY:

• 10+ Years of Experience and earned a solid reputation for developing and maintaining professional relationships
• Outstanding relationship Building and training Teamwork abilities, Fast Learner
• Great training and presentation skills Service solutions/strategies
• I ntelligent and articulate, great customer service Great people skills and organized
• Driven to succeed and ambitious Team Leader of groups
• W ork well independently/Ability to Network A bility to expand opportunities
• Coach - ability/Self Motivated Great Leadership/communication skills
• Excellent problem-solving abilities Great time management skills
• Strong technical oriented Ability to work well within diverse groups

TECHNICAL SKILLS:

Software Programs: Microsoft Office Suite, Outlook 365, Adobe products, Bomgar (remote), Samanage (Software Asset Management Tool), Installed-Shield, SCCM, PeopleSoft, Dell Cloud Applications, Mobile Device Management (MDM)

Operating Systems: Microsoft Exchange, Windows Server 2003-2012, VMWare, 2008 SQL Server

Programming: MySQL and VOIP Systems

Hardware: Desktops and laptops, Ethernet cables, Video and sound cards, printers, faxes, Routers (Linksys), Switches (Netgear)

Networks: LAN, WAN, VPN/Remote Connectivity, TCP/IP, Wi-Fi, Firewalls, DNS, switches

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, WI

Windows/Active Directory Engineer

Responsibilities:

• Supporting manufacturing Rational database (Microsoft Access and Excel Spreadsheet) such as updating, deleting, inserting and configurations, comparison from different sets of tables
• Imported and exported large data sets of databases tables
• Identify data issues and provided recommendations for resolutions to ensure optical performances
• Provide oversight on daily activities to set priorities, help with problem escalation and communicate significant problems or issues
• Manage and administers Active Directory/Windows environment, permissions and setting up group policies Directory Forest in Windows 2012 Server and administrative capabilities
• Developed organizational units in Active Directory and managed user securities with group policies such as users profiles settings, applications and systems
• Manage and administer 2012 Windows servers, networks printers, Office 365
• Implement and manage auditing and security policies and procedures
• Manage and support SCCM both for desktops, laptops, and Surfaces Pro tablets
• Manage Printer Servers by using RDP
• Experience managing Windows 7/10 in configuration, installation, Technical troubleshooting support of hardware, operating systems, Microsoft applications software peripherals
• Configurations of Microsoft Windows 10 Surface Pro Tablets
• Create and manage Domain Local Groups and users
• Resolved systems hardware and software problems or contacted vendors (Dell, James Imaging ect) for services. Supports IPL and reboot Mainframe systems
• Support Mainframe Manufacturing applications such as Red - Prairie and AS/400
• Assisted in monitoring all manufacturing Mainframe systems applications and resolved issues in performance of mainframe servers
• Troubleshooting, configuration, monitored and updated Avaya phones extensions as needed
• Performed VOIP sector configuration and service administration such as voice adds, moves & voicemail changes
• Managed and maintained Analog phones systems, desk phone setup
• Research, evaluate, recommend and implement new ideas to implement new technologies
• A 3rd level of support for escalation, configuring/installing VPN Clients
• Work with Dell Wyse Terminals - configurations, settings such as networks settings - Citrix environment
• Writing new/old documentations by going through and testing different applications
• Configuring IPhones and Androids phones
• Supporting various different ERP applications such as manufacturing database, excel spreadsheet Red Prairie and AS400 ect.
• Research the latest applications, technologies and methods on improving systems such as Wyse
• Terminals, DoPDF - Convert Word, Excel into PDF format
• Resolved and removed virus outbreaks that had infiltrated computer systems
• Commended for technical analytical and problem-solving skills, effective task prioritization and customer service orientation
• Network processing, and distributive network connections
• Installing, configuring and administering network technologies
• Maintain and manage applications and servers on VMWare Virtual computers

Confidential, Mequon, WI

Windows Support/Applications Analyst Administrator Engineer

Responsibilities:

• Manages and monitor the problem ticket & service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance, performance tuning
• Oversees effective delivery of day to day support provided to end users across multiple branches
• Adheres to operational standards, processes and services objectives in support of client infrastructure
• Maintaining ERP applications called SNOW and Asset Management through MySQL database and Excel Spreadsheet
• Builds relationships that foster collaboration and partnerships to drive better strategies, process to customers
• Created and managed mailboxes, distribution lists, and public folders in Exchange server
• Office 365 Online configurations and email migration
• Ability to effectively handle multiple concurrent assignments in a fast paced environment
• Troubleshooting and resolved issues LAN and Wireless network access connectivity,
• Break fixes and repair all hardware issues, supports IPhones and Android
• Experience managing Windows 7/10 in configuration, installation, Technical troubleshooting support of hardware, operating systems, Microsoft applications software peripherals
• Working and created new hires/return employee accounts, emails accounts on Exchange Server& Citrix applications
• Test and evaluate standard workstation images and package software applications using SCCM
• Asset management to all deployed and return desktops and laptops in the application SNOW
• Provide VIP support such as applications, network connections, ensure that SLA s are met on time
• Provide support to end users back up data using Rockwell and Dell cloud services, or individual preferences such as Google
• Programming VOIP phones systems
• Developed organizational units in Active Directory and managed user securities with group policies such as users profiles settings, applications and systems
• Uses VMWare to create users profiles in Exchange Server 2013
• Level 2/3 support, add, remove, and modify users in AD in accordance with internal policies
• Install, configure, test, maintain, monitor and troubleshoot end - user workstations related hardware and software issues in order to deliver top notch service levels including VIP
• Provided support to users who logging into Citrix - Virtualization desktop through VPN
• Supported more than 2000 users who uses 7 or more applications on Citrix
• Setup, installed hardware, software, patches, printers, & operating systems to 2000+ users
• Creating accounts in AD, updating group policies, setting securities with accounts& requirements
• Patch and test applications, uses SCCM to re-image PC Desktop and Laptops computers
• Have different strategies on how to resolve/tackle issues and ensure that all the day to day services have been controlled and that all the client s needs have

Confidential, Franklin, WI

Desktop Support/System Security Administration

Responsibilities:

• Set up users security and application permissions accounts through Active Directory & Citrix Server
• Create accounts & updating group policies in AD, implement security procedures
• Group policies management and administration in Active Directory
• Set up users with printers, smart phones, tablets, desktops/laptops and traditional phone devices
• Manage standardized hardware imaging process, updating TSO Applications
• Level II and III response (Troubleshooting, configuration of database administration, and repair for server, data center, emails transfers, file shares)
• Uses VMWare for updating Database systems
• Utilize Service Management tools, update and track all server related incident
• Resolved internal users to upgrade and installs DBMS software applications
• Resolved internal users incidents to connect to NM network such as Wi - fi & VPN
• Investigates, analyze and resolves complex computer issues & support all wide range of PC-based, database applications, networks connectivity, Outlook, ect.
• Setup & troubleshooting of local and remote assets such as desktops, printers, and internal applications
• Handle service requests and helpdesk tickets with a sense of urgency and high level of customer service; responsible for keeping
• Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated
• Take in responsibility to improve processes around data management
• Take ownership to improve user training records and platform accesses
• Update team SharePoint site and writing team IT documentations
• Creates Policy process and management

Confidential, Green Bay, WI

Desktop Support Computer Operations Specialist

Responsibilities:

• Resolved software, printing, networks (VPN), Microsoft Outlook email issues
• 1st and 2nd level support calls for all end users and provide customer resolutions
• Provide high degree of customer satisfaction, technical expertise within a short period of time
• Provide support to internal users security access rights, applications, sites, folders and subfolders within the Confidential network
• Problems skills by utilizing training, knowledge, tools and analytical skills while on call or processing a case
• Create, record, and resolve incoming requests for service
• Handle technology system issues and proactively follow - up on tickets with ability to troubleshoot problems, determine source, and advise on appropriate action

Confidential, Milwaukee, WI

Computer Support Specialist

Responsibilities:

• Established compatibility with third party software products
• Identified and solved technical issues with a variety of diagnostic tools
• Followed up with clients to ensure optimal customer satisfaction
• Conducted research to address customer concerns
• Resolving customer issues such as Apple & Android phones

Confidential, Menomonee Falls, WI

Desktop Support Computer Operations Analyst

Responsibilities:

• Installed software, modified and repaired hardware and resolved technical issues
• Provided base level IT support to non - technical personnel within the business
• Identified and solved technical issues with a variety of diagnostic tools
• Followed up with clients to ensure optimal customer satisfaction
• Conducted research to address customer concerns
• Collaborated/interact closely with customers for resolutions for computer systems and applications
• Administration/ Security Accounts for new users

Confidential, Milwaukee, WI

Desktop Support Analyst

Responsibilities:

• Deployment of computer servers/PC's systems
• Diagnose systems failures by using different strategies
• Taking calls to help internal Confidential customers resolve their issues such as internet proxy applications passwords, smart phones apps, printers, laptops, desktops,
• Used Lotus Notes for ticketing systems
• Provide VIP (Directors, Presidents, Vice Presidents, support such as applications, network, connections, IPhones & Androids support
• Uses SCCM to re - image PC Desktop and Laptops computers
• Provided base level IT support to non-technical personnel within the business