Tier 1 Support Resume

SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals.
Works well independently, or in a group settling providing all facets of computer support.
Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems.
Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
Excellent analytical and problem solving skills.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential

Tier 1 Support

Responsibilities:

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to 300 end users
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end - users with challenging software application features
Manage Windows workstations including desktops, laptops and tablets
Ensure that Remedy and Spice Works tickets are resolved or escalated
Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches
PC refresh and migration Windows 7/8.1 and 10
Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side
Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
Perform Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage network accounts to include granting access to secured file shares
Manage bench and IT inventory
Provide level 2 end-user technical support for Windows 7, Microsoft office, network connectivity
Manage Windows 7/8/10 workstations
Troubleshoot Wi-Fi and Ethernet networking issues

Confidential

Teacher

Responsibilities:

Developed age appropriate lesson plans; formulated to target specific objectives using TS Gold objectives.
Attained and developed rapport with parents.
Ascertained brief summary of child’s morning and adapted schedule in consonance with information attained.
Cooperated with co teacher and strengthened overall team with input and support.
Composed daily written summary of observations of individual children for parents.
Corresponded daily with parents.
Solved parent’s concerns efficiently and effectively.