IT support Technician Resume

SUMMARY:

A dynamic professional seeking challenges and willing to exhibit technical skills looking forward to be associated with a progressive organization where there is scope to utilize the skills and be part of a team that works towards the growth of the organization.

EXPERTISE AREA:

TECHNICAL SKILLS:

OS: MS Windows XP/vista/windows - 7 /8/8.1, windows 2003, MAC/Ubuntu

Applications: MS Office-2010/013, Remote Access Tools

Mail Clients: Ms Outlook

PROFESSIONAL EXPERIENCE:

Confidential

IT support Technician

Responsibilities:

MAC/Ubuntu, Win XP, Win Server 2003, Win Vista, Windows 7/8/8.1
Logged all trouble tickets accurately as per the IT department best practices, maintaining complete documentation of problem cause, impact and resolution
Supported 7,000 end users in many aspects of the hardware and software environment
Performed technical support, including escalation of problems and incident identification with subsequent resolution.
Maintained and track hardware and software inventory and documents
Assembling, hardware up gradation, troubleshooting
Windows maintenance, upgrade & update the windows
MS outlook configuration, Outlook backup & restore and troubleshooting
Disk Management, partitions
Printer installation and troubleshooting
Antivirus update & virus protection
Scanner configuration & troubleshooting.
Troubleshooting of hardware and O/S
Basic Networking, Map drive, Data sharing
Follow-up with clients to ensure resolution is complete and timely