FDIC Helpdesk Resume Arlington, VA - Hire IT People

SUMMARY:

Listed below are operating systems, tools and software I have used at different times throughout my career and my proficiency level for each.

TECHNICAL SKILLS:

Operating Systems: Windows 7 and 10, Windows 2008 server, Mac OS 10., Ubuntu Linux, VMWare, Virtual PC, Hyper V

Networking: Cisco VPN and Remote Access, Citrix VPN, TCP/IP printing, Wireless, Cabling, Firewall, Routers, Switches

Administration and Security: Active Directory, Mobile Iron client, Asset Management, Bitlocker Encryption, McAfee Safeboot Encryption, File Vault Encryption, Data Recovery and Data Sanitizing, PIV Smartcard

Web Languages: HTML 3.x and 4.xJAVACSS

Office Organization: Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Microsoft Outlook

Hardware and Peripherals: PC desktop/laptop, Macintosh desktop/laptop, desktop/Printers, Smartphones, Tablets

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

FDIC Helpdesk

Responsibilities:

Worked on the Helpdesk Call Center by answering phone calls via Automatic Call Distributor in a immediate - paced environment.
Documented tickets using ServiceNow ticket system for every incoming phone call based on service agreement. Each ticket was referenced with an online Support Knowledge Articles from the FDIC portal.
Processed incoming email to the FDIC HelpDesk Outlook inbox either as a ticket or a phone call and either resolved the ticket or routed it via escalation.
Informed workflow manager of high-priority issues, if needed, and escalated the ticket or issue to the appropriate personnel.
Used Skype or Microsoft Windows remote assistance tools during the phone call.
Deployment of imaged computers for FDIC. The computers were imaged via SWIMAGE server via LAN startup with PXE network startup.

Confidential, Washington, DC

FSIS Service Desk

Responsibilities:

On existing contract with USDA/FSIS, Providing customer with Tier 1/2/VIP phone support while tracking/routing requests via Footprints ticket system based on priority: VIP; high; medium and low.
Configured standard imaged laptops for deployment with approved or licensed software
Maintained software: Microsoft Windows 7; Microsoft Office 2010; SAS TS1M2 upgrades; Cisco VPN; Microsoft Bit-locker encryption; Microsoft Windows backup and recovery; VMWare virtual machines; Symantec Endpoint protection; Adobe Acrobat Professional.
Configured network printers via TCP/IP or queue for various brands: HP; Ricoh; Canon
Configured peripheral devices for: Wi-Fi aircards; iPhone/Android smartphones using Mobile Iron
Performed Administrative tasks on network accounts using Microsoft Active Directory via Windows Server

Confidential, Washington, DC

FSIS Service Desk

Responsibilities:

On existing contract with USDA/FSIS, provided customer with Tier 2/VIP
Maintained software: Microsoft Windows 7; Microsoft Office 2010; SAS TS1M2 upgrades; Cisco VPN; Microsoft Bit-locker encryption; backup and recovery; VMWare virtual machines; Adobe Acrobat; Symantec Endpoint protection.

Confidential, Washington,DC

FSIS Service Desk

Responsibilities:

Worked on the United States Department of Agriculture contract. Provide customer with desk-side and phone support

We provide IT Staff Augmentation Services!

Fdic Helpdesk Resume

Arlington, VA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship