Help Desk Specialist Resume

PROFESSIONAL EXPERIENCE:

Help Desk Specialist

Confidential

Responsibilities:

Handling Windows 7/8/10 troubleshooting
Troubleshooting and supporting MS Office Suite 2016
Connectivity issues with LAN/WAN
Printer connectivity and configuration
Ticket documentation and escalation
Basic break/fix repair for Lenovo laptops
MAC support
Assist with development and entry of approved Knowledge Base information
Access software updates, drivers, knowledge bases and FAQ’s resources to augment and assist with end user’s issues
Maintain user confidence and operations integrity by keeping information confidential and interaction professional
Build and deploy IT computing devices including laptops, tablets and other mobile devices; install approved hardware and software as requested
Work with IT Management approved vendors to spec. quote, and procure IT hardware and software; inventory IT assets in department IT asset management systems(s)

Information Systems Support Coordinator

Confidential

Responsibilities:

Research and resolve general troubleshooting of desktop issues for Windows/MAC OSX relating to both hardware and software while providing a superior level of customer service
Assist with on - site troubleshooting, including conference audio/video set-up
Work remotely to service users nationwide
Creation, maintenance, modification and removal of accounts in multiple systems, including, Active Directory, Outlook, WebEx, eRad RIS and eRad PACS
Document all issues and generate reports and details about common problems and error trends to prevent in the future
Advise and guide peers on resolutions of issues and maintenance of accounts in various systems
Assist with Network troubleshooting
Travel to various national site locations for Go-Live support