IP NOC Technician Resume

TECHNICAL SKILLS:

Operating Systems: Windows 8, Windows 7; MS 98, 2000; MS Windows Vista, XP; MS Windows Server 2003

Software Applications: BMC Remedy ticketing system; Team Viewer; Identity; Oracle banner; Novell iManager; MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Norton Ghost; installing drivers

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; general networking experience (running cables, troubleshooting connections, activating ports)

Others: Clerical skills; data entry; help desk escalation and documentation on ticketing system, customer service support (email, phone, and in person); web authoring and publishing basic html, basic blogs & wikis, SharePoint; BlackBerry configuration; basic understanding of database and SQL; leadership experience

PROFESSIONAL EXPERIENCE:

IP NOC Technician

Confidential

Responsibilities:

Monitored key systems Clipdoctor, HLS(HTTP Live Streaming Monitor) or, PWSP(Partner Web Service Proxy)
Monitored mobile streaming, and online streaming Radio channel’s metadata, and audio
Escalated all major streaming issue, and tickets to the respective departments
Troubleshooted all major online streaming issue

Help Desk Analyst

Confidential

Responsibilities:

Resolved 25 tickets daily for users using Remedy ticketing system.
Responsible for receiving all telephone or automated requests for IT assistance, ensuring that request or problem is accurately recorded and fulfilled within established timeframes.
Remotely assisted desktop support customers using Team Viewer.
Reset customer administrative account passwords using Identity, Oracle banner, and Novell iManager
Experienced with AVAYA
Asset management and data records using Excel

Second Assistant Manager

Confidential

Responsibilities:

Supervised 2 Associates and ensured they met or exceeded daily expectations
Monitored daily emails, arranged store merchandise, and supervised store shipment processing
Managed high volume of sales, upwards of 30 transactions daily
Opened and closed store
Performed regular bank drops

Customer Service

Confidential

Responsibilities:

Accomplished sales goals by promoting pre - orders and magazines subscriptions
Maintained a high volume of sales and assisted 40 customers daily

Customer Service

Confidential

Responsibilities:

Enrolled in a one-year career development institute, through which students can earn a six-month corporate or government internship and college credit following six months of rigorous technical and professional training
Mastered coursework in desktop support, IT helpdesk, computer networking, business writing, professional skills, personal finance, and customer service
Earned Cisco IT Essentials certificate via Year Up, a Cisco Networking Academy; coursework included advanced networking, repair, and troubleshooting skills as well as critical thinking skills

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship