Â Support Engineer Resume Bowie, Maryland - Hire IT People

TECHNICAL SKILLS:

Computer Repair / troubleshooting and building. Proficiency with computers. Dynamic customer service skills. CCNA: Novice network and infrastructure knowledge.
Certified OnBase System Administrator

PROFESSIONAL EXPERIENCE:

Support Engineer

Confidential

Responsibilities:

Document, create, and manage tickets in Zendesk
Provided Tech support on Databases including OnBase, SQL, and Oracle.
Install database software / advertise software.
Process incoming tickets including communication to users and customers.
Test and run diagnostics on computers and databases to determine issue.
Ran SQL query’s where applicable.
Troubleshooting desktops including modifying registry keys.
Provided strong customer service skills, resolving issues promptly.
Educated customers on different Database modules and functionalities.
Reset user passwords in OnBase.
Database and user maintenance in Active Director.
Remote into user PCs using Windows Remote Desktop Connection, Team Viewer, and GoTo Meeting
Setup new hire credentials.
Utilize Windows Command Prompt commands during testing to determine issues with terminal.
Completed OnBase Database System Admin course
Assisted troubleshooting DocuSign for particular customers
Assisted troubleshooting Kofax for particular customers.

Desktop Support Associate (Tech Infrastructure Support Level II)

Confidential, Bowie, Maryland

Responsibilities:

Document, create, assign, and manage tickets in Remedy (iBSM)
Utilize SCCM for imaging desktops and laptops with Win7.
Install / advertise software.
Process incoming equipment for testing and repairs.
Test and run diagnostics on computers to determine parts needed for upgrade.
Install RAM and various computer parts in machines needed for upgrade.
Perform hardware repairs to desktops and laptops.
Re - image XP on obsolete machines with Win7.
Process daily intake on returned equipment.
Assist Asset Management in tracking equipment.
Credential laptops for specific users using McAfee ePolicy Orchestrator.
Install DLP for McAfee on laptops.
Reset user passwords in McAfee ePolicy Orchestrator.
Move equipment to correct groups in Active Directory.
Reset User Passwords in Active Directory.
Remote into user PCs using Windows Remote Desktop Connection.
Setup new hire stations.
Install VPN, and QAT(Quality Assurance) Images and laptops.
Utilize Windows Command Prompt commands during testing to determine health of computer.

Desktop Support Associate

Confidential

Responsibilities:

Assisted in Win7 Tech Refresh Project
Imaged desktops and laptops, prepared them for credentialing users to specific machines.
Installed / advertised software
Workstation swap-outs, and processed incoming equipment to include testing and repairs.
Tested and ran diagnostics on computers to determine parts needed for upgrade.
Installed RAM and various computer parts in machines needed for upgrade.
Performed repairs to desktops and laptops as required
Replaced XP or obsolete machines with Win7 equipment
Processed daily intake or returned equipment covered under the Win7 Refresh Program.
Assisted Asset Management in tracking equipment.
Credentialed laptops for specific users using EPO.
Installed DLP for McAfee on laptops.

Experience Teller 1

Confidential, Largo, Maryland

Responsibilities:

Cashed checks and paid money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts had sufficient funds.
Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.
Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Assisted customers by providing information and resolving their complaints.

IT Help

Confidential

Responsibilities:

Helped IT perform various tasks.
Installed software on computers and ran diagnostics on computers to determine parts needed for upgrading.