SUMMARY:

• Integration and testing experience in an Agile Scrum Environment and RDN Environment.
• Manual Set Top Box testing for Confidential.
• Creation of testing methodologies, including milestones, test cases, plans, runs and reports.
• Experience with IPTV testing and component configuration.
• Experience with Performance, Integration, System, Sanity, Smoke and Regression testing
• Experience with bug documentation, submission and follow up
• Experience with production, application and system support / troubleshooting
• Experience with Java Web Applications and Tomcat/Apache servers
• Experience with technical writing, to include instructional, “how tos”, and post - mortem reports
• Experience in SQL concepts and fundamental database queries and manipulations.
• Working experience in communication protocols and architectures e.g. TCP/IP, UDP, Corba
• Military and corporate leadership training
• Proficient with defect and/or bug tracking tools- Bugzilla, Rally, HPQC and Mantis; familiar with JIRA
• Proficient with Confluence Wiki, Zendesk and Testrail
• Experience with Windows products MS-Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio, Project, and SharePoint).
• Broadcast studio/field production and post-production (video editing, audio editing, audio sweetening) utilizing Sony/Panasonic/Hitachi/Ikegami cameras, CMX, AVID and Final Cut editing systems
• Experience with digital video formats (MPEG-2, H.264, H.265), encoding, adaptive bit rate for streaming, CBR/VBR for DVD production
• United States Marine Corps Field Radio Operator, Parachutist, Parachute Rigger, and Air Delivery Specialist

TECHNICAL SKILLS:

Web Technologies: XML, HTML, MS-Office (SharePoint, Live Meeting) Blackboard Academic Suite, Slingbox, GoToMeeting, AT&T Connect, Atlassian Confluence, Testrail, Windows Remote Access

Bug Tracking/Developer Tools: Rally, Bugzilla, HPQC, Mantis, Zendesk

Operating Systems: Windows 95/98/2000/NT/2003, Window XP, Windows 7, Mac OS X, Linux, Unbuntu

Protocols: TCP/IP, UDP, HTTP, FTP

Content Creation: Video Production/Post, Video Engineering (ENG/EFP), 2D/3D Graphics, MPEG Encoding, DVD authoring

Applications: MS-Office Suite, DBVisualizer, Testrail, Zendesk, Remedy, Putty, WinSCP, Filezilla, SecureCRT, Wireshark, Photoshop, Illustrator, Media Composer, Adobe Premiere, Avid Media Composer, Apple Final Cut, Camtasia, Jing, Snagit

WORK EXPERIENCE:

Confidential, Centennial, CO

Video Engineer

Responsibilities:

• Build, Implement and Operate Charter’s Content, Application and Media Platform Environments such as IPVOD, Content Delivery Network, Encoding, Transcoding Pre-Production (Lab) environments.
• Perform Integration of Video Based applications on the physical and virtual environments.
• Certify the solutions in Integration environments.
• Perform functional and nonfunctional testing, load and performance testing, failover testing; summarize test results.
• Support End to End testing efforts prior to production deployments.
• Author and Deliver Implementation Guides to Operation teams for production deployments.
• Establish and maintain current state baseline certification and technology documentation throughout the technology lifecycle, including end-of-life transitions & migrations
• Foster strategic relationships within Charter, and with vendor partners.

Environment: PC / Mac, Office 2013 (Word, Excel, PowerPoint, Outlook,), Linux, Testrail, Confluence, JIRA, Filezilla, Camtasia, WebEx GoTo Meeting, VNC, Remote Access

Quality Assurance Test Engineer

Responsibilities:

• Perform and support testing of Confidential ’s end-to-end digital cable solutions.
• Support the release of code to the field by performing Quality Control testing.
• Responsible for pre-CCAD testing on all DTAs with current software
• Develop and deploy knowledgebase and testing infrastructure
• Create customer-facing documentation.
• Create test plans and procedures driven by product and system requirements.
• Work with project management team to develop testing schedule and needs
• Work with Confidential ’s vendors to streamline testing process and release of code.
• Test new features of Confidential ’s products and solutions as required. Report test results and bugs to developers and internal/external customers.
• Support Confidential ’s customers remotely or onsite.
• Support integration of Elemental encoders with Conditional Access Systems, for simultaneous output of variable bit rate/resolution, protected content

Environment: Office 2010 / 2013 (Word, Excel, PowerPoint, Outlook,), Linux, Testrail, VMWare, Skype, Mantis, Zendesk, Filezilla, Camtasia, Sharepoint, GoTo Meeting, VNC, Remote Access

Product Support Engineer

Responsibilities:

• Product Support Engineer for Confidential’s products, including the TSBroadcaster and TSMonitor
• Offered pre-sale and post-sale support for S&T’s clients and product users
• Engaged in system installation, integration, upgrades, and troubleshooting for S&T’s clients and product users.
• Verified usage of correct Java versions as they applied to TSBroadcaster GUI deployments
• Correct Java version resident on accessing computer
• Apache Tomcat services available
• In charge of server and component assembly, staging and testing prior to order fulfillment
• Utilized SharePoint to track task progress and completion, and to update documents that frequently changed (loaner pool, server builds, component ordering, deadline calendars, etc.)
• Utilized Zendesk and Atlassian Confluence Wiki for customer-facing announcements and forums, division information, and assignment ticketing.

Environment: PC / Mac, Linux, Microsoft SharePoint, Google Docs, Office 2010 (Word, Excel, PowerPoint, Outlook,), VMWare Fusion, GoTo Meeting, Skype, Bugzilla, TCP/IP, Filezilla, Camtasia, Atlassian Confluence Wiki, Java, Apache Tomcat

System Integration and Test Engineer (Contractor)

Responsibilities:

• Working within an integration testing environment, developed and executed Manual STB Testing for Confidential SI&T for multiple projects/applications.
• Created Test cases/plans and reports, and execute Testing Methodologies (Smoke, Functional, Integration Functional, Compatibility and Interoperability, and GUI testing) for various projects as needed
• Acted as test team member and test lead at CMC for Rapid Deployment Network, a trial program utilizing the Chattanooga Confidential Market, and various third party vendors for VOD and ETV/EBIF applications.
• Wrote, executed and maintained test plans and test labs, for Smoke, Functional, Interoperability, Compatibility, "Do No Harm", and Regression testing.
• Maintained results in HPQC, Basecamp and SharePoint for debugging and enhancement.
• Diagnosed, reported, and tracked bugs; worked with the development engineers on issue resolution.
• Analyzed results to ensure existing functionality and recommended corrective action
• Conducted defect review and demos during test execution phase, assigned priority to the defects in consultation with Business, Product, and Development teams, and track the defects to closure as per the defect triaging process
• Prepared test report documentation as per QA standards and submit to the project stakeholders
• Became the subject matter expert on the Conax Conditional Access System, utilized in a 2010 Q4 Proof of Concept Project
• Test Lead for deployment of CSM server, replacing end-of-life UNDP server.
• Deployed to production November 2010.

Environment: Motorola Head End, DAC, Microsoft SharePoint, Microsoft Visio, Office 2010 (Word, Excel, PowerPoint, Outlook,), Agile, HPQC, Bugzilla, TCP/IP, WinSCP, SecureCRT Linux (Redhat), Wireshark, Oracle.

System Integration and Support Engineer (Contractor)

Responsibilities:

• Responsible for configuration, support, test, troubleshooting and resolution on various equipment and systems, as well as support of the digital headend systems, IP networks, Linux/Solaris servers, VOD systems, DNCS, TSBx, BMS, video encoders, video transcoders and encryption/DRM hardware in the Confidential Cable ATG-West development and test labs.
• Provide 24/7 Tier III support for all divisions via remote access ( Confidential / Brighthouse).
• Utilized Remedy ticketing system for work assignments, ownership and tracking
• Focus on efficient and rapid resolutions, particularly when confronted with customer-facing, revenue impacting situations/outages
• Utilized broadcast production skills to initiate and consolidate training sessions as streamable content delivered through Confluence Wiki.

Environment: Cisco Head End, DNCS, Microsoft SharePoint, Microsoft Visio, Office 2007 (Word, Excel, PowerPoint, Outlook,), Remedy, Confluence, Bugzilla, Putty, WinSCP, SecureCRT, TCP/IP, Linux (Redhat)

Master Control Operator (Perm Part Time)

Responsibilities:

• Control and monitor quality of live on-air broadcast operations.
• Deliver programming via earth station to various headends and subscribers, utilizing Sencore servers and high-definition MPEG-2 technology.
• Encode, clip and preview all programming content.
• Create playlists per Programming Director specifications.
• Build and insert commercial breaks during live events.
• Manage technical issues while maintaining inbound and outbound feeds.
• Develop and implement procedures for broadcast continuance or recovery.
• Started with company from their inception
• Solo coverage of facility within one month of hiring (Christmas 2001, 18 hour shift)
• Only part-time employee to routinely handle live-to-air sports/special event feeds

Environment: Sencore Channel Managers / Clean Cutters, Harmonics Encoders, Macintosh and PC servers, various production routers, compressors, CA encryptors, Microsoft Office 2003 amp; 2007 (Word, Excel, PowerPoint, Outlook,)

Technical Services Manager / Online Editor

Responsibilities:

• Analyzed the operation and data of the post-production facility to develop business solutions and workflows.
• Formulated and implemented editorial workflow for programming.
• Created time sensitive ancillary content to promote films/product offerings and drive POP sales.
• Designed and created graphics and special effects.
• Digital encoding and authoring of deliverables utilizing Sonic Scenarist and Cleaner XL.
• Managed out-sourced projects.
• Maintained and troubleshot entire post-production facility.
• Developed and managed multi-million-dollar videotape database using MS Access.
• Saved over $96,000 in new feature production and licensing costs.
• Created training manual describing workflow, deadlines, deliverables and key contacts that enhanced staff efficiency.
• Eight time Telly Award winner for excellence in editing

Environment: Windows XP/2000, Microsoft Office 2003 (Word, Access, Excel, PowerPoint, Outlook, Publisher,), Filemaker Pro 9, AVID Media Composer, Sonic Creator.

Technical Training Manager

Responsibilities:

• Planned and deployed technical training strategy for internal Escalation Technical Support team (3rd tier), OEM partners and remote call center staff (1st and 2nd tier).
• Developed standards and processes through use case scenarios to enhance product knowledge, increase market share and improve service delivery.
• Monitor AVS Forum for customer feedback, and draft appropriate replies.
• Consult with department team leads regarding product enhancements and process improvement.
• Tested and maintained records of training completion.
• Represented client ( Confidential ) to New Jersey local media focusing attention on ReplayTV field test with AT&T Digital Cable.
• Served as Member of Emergency Response Team.
• Worked with Customer Care Manager and Sales Manager in development of warranty programs, RMA procedures, customer loyalty offerings, sales scripts, and exception rulings.
• Led development of an automated web based system that delivered customized configurations, based on client's integration of Replay TV system, into their existing entertainment system.
• Awarded OSCAR (Outstanding Service to Customers at Risk) for customer retention contributions.