SUMMARY:

• Professional, top - notch assistant with over 6 years of cross-functional experience; providing effective, comprehensive support to peers and senior level management.

TECHNICAL SKILLS:

• Microsoft Office Suite 2013
• Government Grants Management System (GMS)
• Peer Review Database (PRD)
• Peer Review Support System (PRSS)
• Sharepoint
• Windows XP & Vista iPhone/iPad Apps
• Public Trust Security Clearance.

WORK EXPERIENCE:

Confidential

Administrative Assistant III

Responsibilities:

• Provides technical and comprehensive support to the Office of Grants Management Division (OGM) Director and staff.
• Manage the calendar for the OGM Director
• Assist and support Technical Analyst, Grant Managers and Program Managers with memorandums and grant process via Grant Management System.
• Manage all OGM conference cost reporting
• Prepare and submit travel authorizations, booking accommodations and estimated cost of travel for approval through the automated system (E2 travel).
• Prepare travel voucher upon completion of trip, input actual cost per booking, for OGM/NIJ staff members through automated system (E2 travel), and submit voucher for payment and reimbursement.
• Serves as timekeeper to OGM Division and back-up to NIJ, verifying hours/annual leave/COMP worked and time off award for accuracy
• Monitor WebTA systems to verify employee’s validated time card for accuracy, Manage employee’s profile and password. Add new employees to system, generate WebTA reports.
• Arrange conferences, meeting and setup seminars/training sessions.
• Prepare and coordinate the reservation request for access to Executive voice conference lines, provide staff with access codes.
• Provide monthly Grant Summary Report by office and division through ORACLE BI system’s Enterprise Report Tool (ERT)
• Proficient knowledge of Government Grants Management System, WebTA, E2 Travel Solutions, Grants.gov, SharePoint, ORACLE BI system’s Enterprise Report Tool (ERT) and Peer Review Database.
• Current public trust security clearance

Administrative Assistant

Responsibilities:

• Provides technical and comprehensive support to the Standards Program Director and Staff.
• Data entry, review/edit documents (minutes, committee notices, etc.)
• Prepare and submit travel authorizations, booking accommodations and estimated cost of travel for approval through the automated system (Carson Wagonlit travel).
• Prepare travel voucher upon completion of trip, input actual cost per booking, for staff members through automated system (Carson Wagonlit travel), and submit voucher for payment and reimbursement.
• Coordinate, schedule, post and track department meeting notes.
• Update webpages, Standards and Internal filings to reflect company name change.
• Ballot tracking.
• Assist in monitoring project status, assist in meeting planning for future events, and some research.
• Research and prepare logistics for the Consumer Electronic Show (CES)

Administrative Assistant

Responsibilities:

• Assume responsibility for multiple specific solicitation’s timelines.
• Interact with and coordinate schedules of over 50 reviewer subject matter experts for peer review assignments to ensure project compliance schedules and government guidelines.
• Provide technical and web support for subject matter experts accessing proprietary website (resetting passwords, verifying assignments, etc…).
• Manage subject matter expert outreach efforts; track and report progress to internal management as well as the Office of Justice Programs.
• Work with support staff to ensure accuracy of materials, and adherence to timelines.
• Coordinate travel itineraries for subject matter experts traveling to the onsite consensus meetings in downtown DC.
• Communicate project status with customers on a daily basis, alerting staff of possible problems and strategizing solutions.
• Compile documentation, create reports and materials to provide to subject matter experts, government staff, and others as needed.
• For each specific solicitation; create the final reports for grant screening, and reviewer’s scores.
• Perform quality checks of junior associate assignments.
• Proficient knowledge of Government Grants Management System, Grants.gov, Sharepoint and Peer Review Database.
• Current public trust security clearance

Front End Lead

Responsibilities:

• Oversee 20+ cashiers and customer service associates, directly monitoring and coaching their customer service and register performance.
• Resolve escalated customer complaints and issues, ensuring customer satisfaction.
• Perform Audits and concealing sweeps on all registers.
• Process western union and bill payments.
• Solely responsible for front end interviewing and hiring process.
• Till and Lottery deposits and reconciliation, ATM replenishment.
• Accountable for profit and loss and weekly payroll reports.
• Manage customer service training and development program for staff.
• Responsible for team meetings, employee scheduling, hire and termination forms.
• Fill in for Manager on Duty when needed.

Receptionist

Responsibilities:

• First point of contact for clients and potential clients calling and visiting the office.
• Efficiently operated office switchboard and provided prompt, courteous and knowledgeable assistance.
• Organized and maintained payroll and operational reports.
• Created office supply orders and receipt of parcel.
• Coordinated executive fundraisers, quarterly office events and client meetings.
• Prepared travel arrangements for company management and board members.