System Admin Resume

SUMMARY

IT specialist with 10+ years in helpdesk/desktop support and 4+ years in infrastructure support. Capable of quickly adapting to changing environments and excellent communication skills. Proficient in multiple areas including AD, VMware, exchange and a primary focus in Citrix Xendesktop and Xenapp.

TECHNICAL SKILLS:

Citrix Xendesktop, XenApp & Provisioning Services 5.x - 7.x
VMware ESXi 5.x
Microsoft Windows XP-10, Office Suite, Server 2003-2012
AD, group policy and folder permissions
Microsoft Exchange 2010 & Office 365
Appsense DesktopNow Suite 8.x
Hornbill Supportworks and BMC Footprints ticketing system
Mitel & Shortel Phone systems
RSA eCAT Endpoint Security, Trend Micro, Cylance Protect
Canon UniFlow, Naunce Ecopy Sharescan

PROFESSIONAL EXPERIENCE:

Confidential

System Admin

Responsibilities:

Windows 2008/2012 server administration relating to Active Directory, Exchange, XenApp as well as other windows related technology in a 500+ user, multi-office networked environment
Built virtual servers, migrate servers, configure host, allocate host resources and perform patching as needed using VMware Vsphere
Install and decommission Windows servers on a as needed basis
Create users and distribution list in Exchange 2010/office 365
Create and maintain OU, groups and users in AD
Maintain group policies in AD
Assisted in building, configuring and deploying Xendesktop & Xenapp 7.6
Migrated 400 users from Xendesktop 5.6 (winXP) to 7.6 (win7) and provided training to end-users
Create, install software and patch gold images as needed
Manage day-to-day resources in the Citrix environment and allocate/create new VDI as needed
Used Appsense DesktopNow to create end-users and applications policies for roaming profiles
Deployed Cylance Threat detection, create threat policy and remediate as needed
Administration of ShoreTel phone system which includes creating users, assigning extensions, direct dial numbers, resetting voicemail passwords and seat moves
Configured, installed and manage Canon UniFlow print server and Naunce Ecopy-Sharescan server
Worked with HP Enclosure/HP ProLiant blade servers

Confidential

Helpdesk Admin

Responsibilities:

Managed print servers, printers, ink inventory, and Naunce Ecopy-Sharescan server
Performed inventory management using WASP Inventory Control
Replaced monitors, Wyse thin-clients, PC and laptops
Formatted and imaged PCs & laptops that are deployed to power users
Used Supportworks & Footprints ticket system
Managed smart phone emails using MaaS360
Create/disable users in AD and granted folder permission based on change management policy
Administration of Mitel phone systems which includes creating users, assigning extension, direct dials and seat moves
Performed day-to-day monitoring of Xendesktop 5.6 environment and servers
Maintained gold images using provisioning services 5.6
Used Citrix director tools to remote to users’ desktop and resolve OS/profile related issues

Confidential

Technical Support

Responsibilities:

Control and accomplished high volume inbound calls
Exercised strong interpersonal Confidential skills
Diagnose and trouble shoot internet connections, e-mail, voip and end-user network
Trouble shoot external network systems via Cisco UBR, Cacti and other monitoring tools
Utilize in-house problem management database to log/track calls and maintain historic records
Create service calls via in-house ticket system
Handle telephone and email request for service change, account research, updating and maintaining customers’ information

Confidential

Technical Support

Responsibilities:

Manage day-to-day operations, including sales, arbitration and inventory
Perform troubleshooting of PC hardware and peripheral issues
Repair, upgrade and perform troubleshooting on workstations and servers while limiting downtime
Responsible for inbound and outbound calls to resolve computer issues, schedule hardware delivery and pick-up

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