SUMMARY:

• Results - oriented computer professional with 20+ years of diverse experience coordinating complex projects and initiatives including:
• Technical Support, IT Asset Management, Help Desk Operations, Project Management, Coaching & Mentoring, Technical Writing (Manuals). Process control expert, streamline/ develop technical support procedures. Knowledge of current technologies/software/licensing programs.

TECHNICAL SKILLS:

• Windows 3.x / 95 / 98 / NT / 2000 / XP/Win 7 / Mac OS X
• Novell 3.x & 4.x
• MS Office 95, 97, 2000, 2002, XP, 2003, 07, 10, 13 and 36 5
• Symantec EPP
• ServiceNow
• Microsoft SCCM2007 and 2012 /SCSM/DFS/AD - non implementation/SCVMM - Administration Only
• CA Arcserve
• Volume Licensing Solutions - All levels/Verticals
• Design/Implementation of States of Jersey Education Department Data backup system and BACS
• 220 User migration project - Confidential
• Monitor replacement project - approx. 3K units - Confidential
• $2.7 Million deal for Adobe volume licensing solution - Analysis/Recommendations/Proposal/Deal Closer

PROFESSIONAL EXPERIENCE:

Sr. Consultant

Confidential

Responsibilities:

• Responsible for completion of software asset management compliance reconciliations and analysis
• IBM enterprise level licensing and reporting Expert (Perform Quarterly and Annual usage analysis and reporting) - developed processes to ensure accurate entitlement tracking and usage reporting to meet contractual obligations.
• Deliver SAM Compliance Review/Analysis for Enterprise Software Risk Mitigation Initiative based on leadership support for funding and resources
• Ensure proper facilitation and inventory review/analysis for external software audits
• Document key lessons learned from external audit activity and update documentation
• Drives activities to ensure the accuracy and maintenance of the Software Asset Inventory and provide cost saving analysis for the business
• Identify process improvements while keeping costs at a minimum
• Lead efforts of the Continuous Process Improvement Team
• Presented at two conferences on Software Asset Management - IBM focus (IBM Interconnect and SAM Summit)
• Collaborate on RFP's/POC for new technologies relating to discovery tools
• Assist with contract negotiations where possible
• Create training documentation for ServiceNow/TAD4D and other technologies used within Confidential and provide training to teams/individuals

PC Technician / System Analyst/SCCM Admin/Service Improvement Coordinator

Confidential

Responsibilities:

• Desktop support - Software/Hardware trouble shooting/problem resolution on Intel and Mac based devices
• Software engineer - Pre-production configuration and testing - production deployment and then post-production support
• CAB member (Initiate change requests with appropriate test plan and back out solutions
• IT Asset management and SCCM Administration (1500 employees)
• Application packaging and deployment through SCCM 2007 and 2012
• Onsite technical support for both Spencer and High Point plants. (Hardware/Software troubleshoot/repair)
• Network connectivity testing/resolution local/global
• Printer maintenance/configuration (Konica Minolta & HP)
• Windows XP - Windows 7 migration.
• Account administration through Active Directory (Basic).
• Lync administrator (Basic)
• Exchange administrator (Basic)
• SCVMM administrator
• Remote user support via ARP, PCAnywhere, Teamviewer, Lync - configure/troubleshoot software and VPN connections globally (Brazil, UK and US)
• Technical writing - User/technical manuals
• Project Management - Mac deployment and subsequent removal
• Mac application, authentication and connectivity support
• Employee software training
• Process evaluation for technical support and recommend improvements as part of my Service Improvement Coordinator role

Software Support Specialist

Confidential

Responsibilities:

• Focus - customers with 1000 seats and up.
• Provide software based support and solutions to account managers and customers ensuring best ROI for all mainstream manufacturers - Software licensing
• Business Development Manager for Adobe, Symantec, McAfee, CA and TrendMicro
• Software reconciliations - assist with compliance issues.
• Preparation of Microsoft contracts and renewals
• Adobe Champion - All aspects of Adobe Licensing
• Creation of 3 - 5 year IT business plans for best ROI.

Solution Consultant

Confidential

Responsibilities:

• Team Leader
• Volume licensing solutions expert
• Advanced solutions/configurations.
• Product recommendations to meet specific customer needs ensuring best ROI plus other related questions.
• Conference calls with Account Managers, Sales Mangers and customers to present/provide licensing solutions.
• License reconciliation services

IT Hardware and Software Asset Management Consultant & Desktop Support Technician

Confidential

Responsibilities:

• IT Solutions, Implementations and maintenance
• Evaluate requests for Software and Hardware and either accept or decline based on relative need and best business practices.
• License Harvesting and reconciliation of license deployments against licenses owned. (6000 Employees)
• Hardware analysis to management.
• Maintain Peregrine Asset Center database.
• Manage projects concerning agreed IP’s & other ad-hoc projects.
• Produce manuals for process documents.
• Create and maintain Asset Tracking Databases.
• Support all desktop hardware/software for Allmerica & ATS Units.
• Manage projects as assigned concerning agreed IP’s & other ad-hoc projects.
• Provide software/hardware solutions.
• PC & selected software training.
• Troubleshoot technical issues - Software/Hardware/Network connectivity.

Database Administrator

Confidential, Milford, MA

Responsibilities:

• Migrate data from existing Inventory control database to new system.
• Maintain up to date data and graphics on Consumer Support databases.
• Support the Confidential in the capacity of Assistant to the Manager of Inventory and Fulfillment and provide cover during his absence.
• Produce manuals on all Consumer Support systems.
• Assist Costumer Support staff with the new database system.
• Work closely with the Manager of Inventory and Fulfillment to create a central database/filing system for all information relating to all products and parts distributed by the Confidential .