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 tier4 Maintenance Support, Defect Troubleshooting, Analysis Resume

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Ashburn, VA

SUMMARY:

  • 14 + years of experience in Software Design, Development, Maintenance, Support and Testing in Embedded, Networking, Telecom domain, Video and Audio Domains.
  • Worked with Confidential, Confidential, Confidential, Confidential, Confidential and various Routers and Switches, Setup box Clients.
  • Involved in the deployment of Confidential ’s FiOS Quantum Gateway Routers, which successfully deployed 3.5 million routers across USA.
  • Strong knowledge in all phases of the Software Development Life Cycle with experience in Waterfall, Agile (Scrum) and Lean Methodologies.
  • Working knowledge with L2/L3,TCP/IP Protocols. And worked on Layer2 protocols like OAM, Y1731, PPPoE.
  • Worked on IOT devices like connected home, door sensors, flood sensors, water sensors, bulbs.
  • Ported IPV4 stack and verified L2, L3 forwarding, VLAN management.
  • Familiar with the RTOS such as Nucleolus, Confidential, Emb Linux flavors.
  • Experience with Automation tools like selenium, qtp, vb script.
  • Hands on Experience with Arris IPC, VMS, FNE setup boxes, Confidential FiOS tools and applications.
  • Extensive experience in working on various test strategies and preparing Test Plans, Test Cases Test summaries, use case analysis, User story creation and Analyzing Test Results.
  • Working knowledge in the Software Configuration Management - UCM (Unified Change Management), Configuring ACS, HDM Servers and loading data modules, designing and developing interfaces for TR069.
  • Working experience with the Code Collaborator (for Code reviews) and Coverity (for Defect Analyses).
  • Working experience in the source level debuggers such as gdb, Multi and Optima.
  • Hands on experience with setup boxes, VMS, DVR and other video devices testing, configuration, automation.
  • Hands on experience with IPTV devices, and configuration and testing them.
  • Working experience in Requirements gathering, Documentation and Detailed Design for the Coding, Integration, Unit testing, Functional Testing, System Testing.

TECHNICAL SKILLS:

Platforms: Linux, Unix, Windows

Networking: Ethernet, Wireless, MoCA

Languages: C, C++

Tools: Debugging tools,GDB, Multi & Optima.

Configuration Management Systems: Rational Clear case, Rational Clear quest, Code Collaborator

Text editor: vi, gvim, nedit

Scripting: TCL/TK, Perl, Shell scripts,Jira, Test rail, HDM, DTI, HNM, Slingbox

PROFESSIONAL EXPERIENCE:

Tier4 Maintenance Support, Defect troubleshooting, Analysis

Confidential,Ashburn,VA

Responsibilities:
  • Involved in the deployment of Confidential ’s FiOS Quantum Gateway Routers, which successfully deployed 2 million routers across USA.
  • Provided 24/7 support for deployment and maintenance.
  • Participated in number of customer visits for troubleshooting the issue and root causing it. Co-ordinated with different vendors, customers.
  • Involved in Troubleshooting, configuring and monitoring routers, set-top boxes, FNE, moca bridges, and other fiber optic backend solutions.
  • Worked extensively to recreate customer setup/issues and to root cause the issue.
  • Handled various devices like gaming products, apple products, amazon products, many more latest products to understand, recreate customer issues.
  • Worked closely with the internal and external cross functional groups to identify problem root causes and address issues.
  • Collect and analyses performance data.
  • Collaborate with third-party technical team to jointly investigate and root cause issues reported in the field.
  • Worked closely with HW vendors WNC to root cause hw issues of units.
  • Worked on demand with Confidential, Cortina, Realtek, Arris for various related issues.
  • Participated End to End testing with Confidential before releasing new products in to field.
  • Worked extensively with third-party devices like moca bridges, FNE when deployed to customer to root cause the issues.
  • Manage the test house setups and the lab setups for the fiber optic and legacy solutions.
  • Actively worked with the QA team, Dev teams to test fixes and new releases.
  • Provided regular feedback to the internal engineering and management teams to continually improve the builds released to the client.
  • Worked on IOT devices like connected home, door sensors, flood sensors, water sensors, bulbs.
  • Worked on Automation for UI testing using selenium .
  • Extensively worked on collecting CPU, Memory data from units from various setups to generate reports.

Environment: Jira, Test Rail, Linux, Shell scripting, HDM, DTI, Routers, STB, FNE.

Senior Software Developer

Confidential,Irvine, CA

Responsibilities:
  • Understanding customer requirements.
  • Proposing the design and address review comments features.
  • Implementation of features and address code review comments.
  • Integrate with other modules and do unit test.
  • Understanding and working with REST API.
  • Designing and implementation of User API's
  • Worked on Automation of Guide, Channel change, UI testing for uIPC (setup box).
  • Worked on Automation of REST API testing using selenium.
  • Worked on IOT devices like connected home, door sensors, flood sensors, water sensors, bulbs.
  • Implemented SNMP, TR069 module Interfaces, CLI.
  • Fixing bugs.
  • Automation of UI, Rest API.

Environment: C, C++, TCL, Linux, Code Collaborator, Shell scripting, GDB.

Senior Software Developer

Confidential,Carlsbad, CA

Responsibilities:
  • Implemented MSM functionalities sending and receiving traffic.
  • Implemented VLAN functionalities.
  • Fixed bugs in MAC Address allocation related.
  • Implemented feature supporting 250 simulated UT’s in each device.
  • Implemented Automation test suite, basic MSM Scale Control architecture which simulates 6000 UT’s and verifies sending/receiving traffic and gives reports of UT online count, UT Traffic statistics.
  • MSM implementation and bug fixes implemented using C language, and Scale Control is implemented using TCL.
  • Understanding Confidential proprietary modems.
  • Understanding Confidential MSM design and propose for modifications and features.
  • Design Test Automation suite.
  • Verify and fix all priority 3 or above priority bugs.
  • Used Object oriented features like inheritance, polymorphism.
  • Involved in defect fixing and issue resolution.
  • Support other team members in resolving issues.
  • Involved in code reviews.
  • Used Coverity to fix the memory leaks and other bugs before product testing.

Environment: C, C++, TCL, Linux, Code Collaborator, Shell scripting, GDB.

Team lead

Confidential

Responsibilities:
  • Going through SDK API for Field (Qos), Stack, Stats, L2, L3, VLAN modules.
  • Reading new chip features and updating the chip files for test suits.
  • Finding bugs using automation test suits and fixing the bugs in SDK code.
  • Understand Confidential SDK.
  • Understand new chipset and its features.
  • Understand and propose new SDK API or modifications for existing API based on new feature set.
  • Understand and setting the priority level for bugs and features.
  • Project management activities involving project planning, scoping, work breakdown, estimation, scheduling and resource allocation, monitoring, tracking and reporting.
  • Managing Project delivery and release cycles and meeting the deadlines without compromising quality norms.
  • Team mentoring, monitoring and tracking.
  • Stationed at the Client place for requirement gathering, designing and documentation and served as a point of contact between the client and offshore team.
  • Worked in the complete software development cycle

Environment: C++, TCL, Code Collaborator, Shell scripting, Linux Environment, GDB.

Senior Applications Developer and Tester

Confidential

Responsibilities:
  • Going through standards and Preparing High and Low-Level Design.
  • Lead the team; participated and sometimes handled daily scrum meetings.
  • Code reviews and test plan reviews.
  • New MIB writing and gone through MIB Approval Process committee for MIB Approval.
  • New CLI writing and gone through CLI Approval Process committee for CLI Approval.
  • Handled SPRINT Demo’s and Retrospective sessions.
  • Gone through in-depth of Y1731 standards.
  • Proposing the design.
  • Incorporated design review comments from other dependent module owners and reviewers.
  • Maintained strict Confidential Coding guidelines and took care of all code review comments.
  • Detailed analysis and design for the functions and sub-systems involved.
  • Application Development using C and C++ to create CLI and SNMP interfaces.
  • Preparation of effort estimates for fast track projects, including resource requirements, high level impact analysis.
  • Creating test cases for unit testing and quality assurance testing.
  • Interact with the application users and prepare servers for testing.
  • Oversight and tracking of the project implementation.
  • Providing technical expertise and mentoring development team members.

Environment: Shell, C, C++, Linux, Confidential Specific OS.

Senior Applications Developer

Confidential

Responsibilities:
  • Resolving bugs.
  • Support for DevTest team for test case validations.
  • Code review for changes made by other in config, health monitor, Rollback modules.
  • Understand the ACE architecture, LAB setup.
  • Understanding customer new requirements and proposing the modifications.
  • Requirements gathering for functionality enhancements.
  • Redesign of application architecture for enhancements.
  • Analysis of UML diagrams and development of test scripts.
  • Project time tracking, defect tracking and status reporting.
  • Functional testing and system regression testing.
  • Interaction with various business users for UAT testing.
  • Lead a team of 5 members during the period of project execution.
  • Project implementation and user-guide documentation.

Environment: Unix Shell scripts, C, GDB.

Senior Applications Developer and Tester

Confidential

Responsibilities:
  • Implemented framework to interact with TC through LQL.
  • Modified IPNET IP layer source code to add outer & inner DSCP and etc.
  • Modified IPNET diffserv and classifier modules.
  • QoS Client implementation to interact with user space.
  • Used Linux-TC scheduler and type HTB queuing for scheduler mechanism.
  • Understanding IPNET stack.
  • Understanding Femtocell architecture.
  • Understanding customer requirements and proposing feasible features.
  • Requirements gathering and review with users and documentation.
  • Proposing the design with team and address review comments.
  • Design and development of reports for Qos Stats.
  • Addressing code review comments.
  • On-call user co-ordination during project implementation. Detailed documentation for installation.
  • Project time tracking, defect tracking and status reporting
  • Subject matter expertise and provide guidance to report users

Environment: C, WRLinux 2.0, IPNET 6.6

Software Developer

Confidential

Responsibilities:
  • Feasibility study for customer requirements.
  • Proposing design.
  • Implementation of Logical Interface Modules addressing code review comments.
  • Integrating with other modules and fixing the challenges.
  • Writing Unit test cases and fixed bugs found in UT.
  • Supporting other features by providing peer review comments and suggestions.
  • Involved in the Test case Identification and Test case scripting
  • Done the Feature Integration Testing and raised critical and Major bugs.
  • Also worked in the bug fixing and resolved many Major issues.
  • Done the TCL scripting for the test case automation.
  • Done the White box testing.

Environment: C, Linux 2.6.17.13, MIPS, Rational Clear case, Rational Clear quest, Code Collaborator, Shell scripting, Solaris Environment, GDB, VR4133 router board with RENA CHIP.

Software Developer

Confidential

Responsibilities:
  • Going through ZeroConf standards.
  • Understanding Printer network stack.
  • Feasibility study for implementation.
  • Re-verifying with customer about requirements and feasible features.
  • High level design of feature and involved in addressing review comments.
  • Implemented and addressed code review comments.
  • Involved in unit testing and fixed bugs found in UT.
  • Reviewed System Test team test cases.
  • Fixed issues raised by test team.

Environment: C,5.5.1, Tornado 2.2.1 /2.2.0 for ARM, Confidential printer reference board.

Software Developer

Confidential

Responsibilities:
  • Understanding customer requirements.
  • Study of Proxy DNS feature.
  • Proposing the design and address review comments for Proxy DNS features.
  • Implementation of Proxy DNS and address code review comments.
  • Integrate with other modules and do unit test.
  • Fixed issues found in integration and unit test.
  • Designing and implementation of User API’s to enable, disable and configure Proxy DNS.
  • Contributed in developing of User Interface module.
  • Maintenance of customer support.

Environment: C, 5.5.1, Tornado 2.2.2 for MIPS

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