Help Desk Technician Resume Baltimore, MD - Hire IT People

SUMMARY:

An elite, ”performance proven” Lead Help Desk Technician with professional integrity, personal initiative, 15yrs of experience, education, training, and detailed working knowledge in the following areas

TECHNICAL SKILLS:

Microsoft Office 2007 /2010
Microsoft Outlook
Windows Active Directory
Windows Vista
Windows 7
Windows XP
Troubleshooting
Capacity Planning
Information Management
Office 365
Remedy force
System Tuning & Performance Optimization
System Expansion
Customer Support and Relations

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Help Desk Technician

Responsibilities:

Supports HBA plant over 200 users running Windows 7
Create and manage user accounts in active directory
Maintain AD accounts, resets, unlock disabling accounts
Configure end - user Microsoft Outlook to connect to Exchange Server
Reimage OptiPlex Desktop 380,360 3100 and 7800
Install and configure network printers
Install drivers on user desktops to connect to network printers
Daily weekly monthly and backup
Assist with network and power upgrades
Troubleshoot end-user networking problems
Troubleshoot end-user problems remotely and phone support
Troubleshoot end-users software and hardware problems
Upgrade Microsoft Office 2007 to 2010
Configure Smart Phones, Blackberry and IPads connect to Exchange Server
Create and resolve tickets using Remedy
Proactively seek out solutions to less common problems, develop workarounds for customer problems, and attempt to troubleshoot higher-end issues as required
Utilize resources such as knowledge base, white papers, websites, resolved ticket information and help tools to locate solutions to documented problems

Technologies: Windows XP, Windows 7, Windows Vista, Microsoft Office 2007 & 2010, Remedy, Outlook, SMS, Smart Phones, IPad, and Active Directory

Confidential, Washington, DC

Help Desk Technician

Responsibilities:

Reimaged desktops as needed due to organization getting Trojan that affected entire organization
Create and manage user accounts in active directory
Maintain AD accounts, resets, unlock disabling accounts
Configure Microsoft Outlook connect to Exchange Server
Create and configure
Troubleshoot end-user networking problems
Troubleshoot end-user problems remotely and phone support
Troubleshoot end-users software and hardware problems
Configure end-user Microsoft Outlook personal folder (pst)
Create and resolve tickets using Remedy

Technologies: Windows XP, Windows 7, Windows Vista, Microsoft Office 2007 & 2010, Remedy, Outlook, SMS, Smart Phones, Mac, IPad, and Active Directory

Confidential, Washington, DC

Help Desk Technician

Responsibilities:

Create and manage user accounts in active directory
Maintain AD accounts, resets, unlock disabling accounts
Configure end-user Microsoft Outlook to connect to Exchange Server
Configure end-user Microsoft Outlook personal folder (pst)
Configure user IPhone’s, IPad’s, and Blackberry’s to connect to the Exchange Server
Reimage desktop and laptop computers
Configure end-user workstation connect to server
Install and configure Microsoft Office 2003 and 2007
Provide phone and help-desk support for local and off-site users
Troubleshoot end-user networking problems
Troubleshoot end-user problems remotely and phone support
Troubleshoot end-users software and hardware problems
Document recurring issues for self help and support for level 1 and 2 Help Desk Technicians.
Configure Smart Phones, Blackberry and IPads connect to network
Create and resolve tickets using Remedy
Proactively seek out solutions to less common problems, develop workarounds for customer problems, and attempt to troubleshoot higher-end issues as required
Utilize resources such as knowledge base, white papers, websites, resolved ticket information and help tools to locate solutions to documented problems

Technologies: Windows XP, Windows 7, Windows Vista, Microsoft Office 2007 & 2010, Remedy, Outlook, HP Printers, Smart Phones, IPad and Active Directory, Mac OS

Confidential, Reston, VA

Help Desk Technician

Responsibilities:

Create and manage user accounts in active directory
Supported all windows XP a desktops troubleshooting all abnormality’s until solution is found
Also monthly preventive maintenance (installing all windows patches when needed)
Supported all network printers
Configured and setup all desktops installed all applications needed
Configured and setup blackberries and desktop software needed to sync to Outlook accounts
Configured email and VPN software for all users
Configured laptops and reformat when needed
Performed monthly laptop audit to ensure all updates are installed
Daily preventive maintenance for all network printers
Phone support for users when they are on travel
Monitoring of environment of server room
Upgraded all desktops preparing for OS upgrade to Visa moved all files via network from existing desktops to new hardware and replaced and decommissioned old desktops
Team lead for UPS upgrade for server room.
Team lead for environment upgrade

Technologies: Windows XP, Microsoft Office 2003/2007, VPN, Remedy, Microsoft Outlook and Active Directory

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Help Desk Technician Resume

Baltimore, MD

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