Call Center Supervisor Resume St Louis Mo. - Hire IT People

SUMMARY:

Call Center Supervisor with over 9 years of experience in call center, customer relation, customer service.
I want to obtain a Customer - focused and courteous Customer Service Supervisor position.
To utilize my excellent interpersonal communication skills and ability to lead customer service staff.
To demonstrate exceptional telephone skills as the main contact person for staff and customers.
I have over two years of call center Supervisor experience.

TECHNICAL SKILLS:

Proficient In: Microsoft Office (Word, Excel, Outlook, Power Point,) ACSR, Remedy, ICOMS

PROFESSIONAL EXPERIENCE:

Confidential, St Louis Mo.

Customer Service Supervisor

Responsibilities:

Led a team of 12-15 customer service representatives in all aspects of daily operations, including reporting metrics, resolving problems, monitoring call quality and training staff. Managed employee attendance, scheduling coaching, corrective counseling and performance reviews.
Effectively improved productivity.
Received team recognition from the client.

Confidential, St Louis Mo.

Customer Service Associate

Responsibilities:

Multifaceted customer service role supporting Suddenlink business customers.
Processing customer orders and scheduling installations through the online portal.
Processing customer payments and answering calls from customers and sells reps.
Maintained an outstanding average handle time.
Received customer kudos awards.
Promoted to tech support team.
Promoted to team lead.
Promoted to Supervisor.

Confidential, St Louis Mo

Customer Service Representative - Technical Support

Responsibilities:

Technical support role supporting Comcast Business customers.
The roles consist of taking a high volume of calls troubleshooting on customer internet, services and dispatching technicians.
You were responsible for upselling new products and services to customers.
Call of the week awards.
Promoted to floor support.