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It Specialist (help Desk Support) Resume

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Washington, DC

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SUMMARY:

  • Computer proficiency in Microsoft Office Pro, Windows OS, and Mac. Internet searches.
  • Comfort communicating with team members.
  • Ability to work in fast paced environment, Ability to handle multiple tasks.
  • Strong grammar and writing skills. Critical thinking skills, programming with Java and C++, HTML5.
  • Complex Problem Solving and Reading Comprehension.
  • Web Development and programming, Active Directory, Bomgar Remote Connection, Imaging and Reimaging Windows OS, Desktop Support, WebEx Citrix, and Cisco Any Connect.
  • Troubleshooting IT problems, Skype Business, Office 365, Helpdesk Support, Ghost Caster for reimaging, and CPU driver updates through driver pack and DBAN wiping tools.
  • Excellent communication and problem - solving skills.
  • Team player who works well with management and end users.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Specialist (Help Desk Support)

Responsibilities:

  • Hardware and Software repair and upgrades.
  • Ensure all the printers, laptops and student desktops are working
  • Ensure the classrooms are set up and Smart Boards are operational
  • Check and complete daily Helpdesk tickets.
  • Set and schedule meeting through Office 365 and Outlook
  • Remote access users for external repair issues
  • Wipe and reimaging Windows OS
  • Create helpdesk tickets for Tier 2-3 support
  • Resolve and administer help with IDEP staff and SIT
  • Repair laptops and desktops with external damages
  • Replace memory in desktops and laptops
  • Perform upgrades on all network equipment
  • Troubleshooting of computer and networking hardware.
  • Installing & configuring of printers, scanners, and copiers.
  • Developing and building relationships with clients and allied professionals.
  • Requesting maintenance as needed to computer systems.
  • E-mailing account configuration and Troubleshooting.
  • Usage of Microsoft Office, particularly Microsoft Outlook

Confidential, Alexandria, VA

Administrative/ IT Assistant Manager

Responsibilities:

  • Microsoft Office and Internet Explorer computer skills
  • Experience with QuickBooks Pro, Premier, or Enterprise
  • Strong communication skills
  • Organizational skills
  • Management experience
  • Goal oriented
  • Comfortable working under pressure
  • Passionate about environmental issues
  • Hardware and Software repair and upgrades.
  • Ensure all the printers, laptops and desktops are working
  • Check and complete daily Helpdesk tickets.
  • Set and schedule meeting through Office 365 and Outlook
  • Remote access users for external repair issues
  • Wipe and reimaging Windows OS
  • Create helpdesk tickets for Tier 2-3 support
  • Repair laptops and desktops with external damages
  • Replace memory in desktops and laptops
  • Perform upgrades on all network equipment
  • Troubleshooting of computer and networking hardware.
  • Installing & configuring of printers, scanners, and copiers.
  • Developing and building relationships with clients and allied professionals.
  • Requesting maintenance as needed to computer systems.
  • E-mailing account configuration and Troubleshooting.
  • Usage of Microsoft Office, particularly Microsoft Outlook

Confidential, Temple Hills, MD

Recycle collection & Front Loader

Responsibilities:

  • Drove recycle collection truck on assigned route for pick up.
  • Inspect trucks prior to beginning routes to ensure safe operating condition.
  • Operate equipment that compresses the collected refuse.
  • Maintained truck and safety requirements for driving vehicle

Confidential

Responsibilities:

  • Explain company personnel policies, benefits, and procedures to soldiers. The process, verify and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.
  • Record data for each soldier, including such information as addresses, weekly earnings, absences, the amount of production of their unit, supervisory reports on performance, and dates of and reasons for disciplinarian actions.
  • Process and review training applications to evaluate qualifications or eligibility of soldiers for training... Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
  • Examine soldier’s files to answer inquiries and provide information for personnel actions. Gather personnel records from other departments and/or employees.

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