SUMMARY:

A position with a company looking for an I.T. Analyst/Support Technician combining excellent technical, interpersonal, and communication skills with a proven track record of exemplary job performance.

TECHNICAL SKILLS:

Operating Systems/Services: Microsoft Windows XP/Vista/7/8, Active Directory, 2003 SQL Server, DNS, DHCP, Internet Explorer 9,10 &11,Google Chrome, Mozilla Firefox

Hardware: Laptops, PC s, Servers, Printers, Fax, Scanners, Copiers, Phones, RAM, HDD(parallel and sata), Video cards, Sound cards, Tuner cards, Monitors, SpeakersSoftware: Outlook Web Access, Office 2007/2010,AIMS,Citrix, EMR, EDR, Director, Nex - Gen, McAfee, Norton 360,Symantec, Anti-Virus tools, Anti-Malware tools, DameWare, LogMeIn

Protocols: SMTP, SNMP, POP, TCP/IP, FTP, DHCP, Telnet

PROFESSIONAL EXPERIENCE:

Confidential, Millville, NJ

PC Specialist

Responsibilities:

• Remote support using Dameware and LogMeIn
• Used ticketing system Solar winds
• Imaged machines using Pixie boot and Ghost
• Configured and installed Office 2013
• Installed programs EDR, EMR, Director, Symantec and Nex - Gen
• Answering calls in IT call center
• Cabled and set up KVM
• Inventorying and cataloging of computer equipment in office and supply room
• Also checked connectivity from pc to port to switch
• Checked for connectivity on phone and data lines using butt set
• Diagnosed pcs, checked for warranties, sent back to manufacturer, received and tracked for issues
• Designated driver for 20 sites from Wildwood to Woodbury
• Stocking and inventorying of company vehicle
• Came up with naming convention for sites and renamed pcs and printers at each site
• Set-up users to scan to printers and printers to email
• Configured and installed Canon and HP printers
• Swapped out wireless keyboards, mice, and UPS
• Harvested equipment to refurbish machines

Confidential, Hammonton NJ

Help Desk Tech

Responsibilities:

• Adding, deleting, resetting users passwords, unlocking pcs in AD
• Diagnosing users situation
• Installing and removing hardware and software
• VOIP phone repair, swapping out headsets, phone lines, checking for connectivity
• Assisted in the configuring of VOIP phones
• Setting up WYSE thin clients, dual monitors, and workstations for new users
• Ticketing System
• Installing and configuring dual monitor video card
• Taking care of printers, ordering parts, toner, maintenance kits, and clearing paper jams
• Also priced and ordered HDD, all in ones pcs, keyboards and mice
• Imaged and reimaged using Pixie boot and Ghost
• Provided support for 300 users and employees
• Instructed users and employees on practices on how to extend the life of the equipment.
• Harvested equipment to refurbish machines

Confidential, Philadelphia Pa

Desk Side Support

Responsibilities:

• Add/delete users for AD using AIMS
• Password reset using AIMS
• Ticketing system using Remedy
• Imaging Dell 640, 6470, HP Probook, w/ Pixie over I.P.
• Faxes, printers, scanner, and hardware repair
• Freeing up disk space on HDD/transferring user information to new pcs using One Drive
• Connecting users to share drive and One Drive
• Remoting into pcs using SCCM
• Add/delete from domain
• Creating and setting up VM
• Creating and setting up VPN using Citrix

Confidential

Desktop Support

Responsibilities:

• Image and configure HP Compaq Pro 6300 All in One
• Supported HP LaserJet P3015, Scanjet 8500 and Lexmark MX810
• Replaced toners, scrubbers and maintenance kits
• Supported and configured Avaya phone lines for PC and landline
• Initated 3 projects (Five9, Bitlocker and Scan to Email)
• Supported 20 users in Atlantic and 10 users in Cape May
• Supported users remotely using Intune
• Supported Siroms BPM and Siroms Appointments
• Managed Anti - virus and malware applications

Confidential, Paulsboro NJ

Remote Desktop Support

Responsibilities:

• Connected to user’s PC or laptop using Log Me In
• Created ticket using Confidential ’s Service Management
• Transferred over PC Osmosis and AUS batch file
• Run AUS Program List
• Moved users files on there to My documents
• Installed PC Osmosis, had user connect the crossover cable
• Ran PC Osmosis, once the information was transferred ran PC Osmosis on new pc
• Logged into users PC’s with Log Me In
• Installed any one time licensed applications and configured (VPN, OUTLOOK, KEA, etc.)
• Loaded any additional applications of the share drive
• Set printer to default
• Assisted user with anything else I could help with
• Completed documentation

Confidential, Mt Laurel NJ

Tech Support

Responsibilities:

• Unboxed and set up Dell 8470 and Dell 8440
• Imaged w USB
• Added users to admin group
• Formatted users old laptops
• Added to admin group
• Changed the name
• Mapped printers and network drives
• Installed Lotus Notes and any other 1 off applications per user
• Moved over personal files, changed power settings and set passwords for Admin and users

Confidential, Atlantic City NJ

Tech Support

Responsibilities:

• Unboxed and separated 220 Dell 30 10 PC’s
• Imaged and configured over the Internet using FOG
• Installed Altiris and Hotel Expert
• Copied pst, favorites, and desktops to network from old pc’s
• Installed special apps per department
• Logged into under user names
• Pulled information off the network
• Configured through the firewall
• Added user accounts changed the name and description and deployed
• Mapped network and printer drives
• Swapped out keyboard, mice, pc’s and sometimes monitors
• Went over new pc with the user
• Checked printer and had user sign off on the installation

Confidential, Newark, DE

Project Assistant

Responsibilities:

• Unboxed and separated 300 Dell 79 0 PC'S
• Imaged and configured over the Internet
• Installed new NVidia Dual Monitor video cards in new PC's
• Removed all the old Dell 745's also removed video cards
• Deployed and configured new PC's with new video cards
• Also replaced keyboards and mice
• Assisted in any other duties the in house techs required
• Recycled all extra material

Confidential, Stratford, NJ

PC Support

Responsibilities:

• Upgraded desktops and laptops from Windows XP to Windows 7 using Acronis Snap Display
• Removed and installed desktops and laptops in patient critical areas
• Removed critical data from desktops and laptops using HIPAA standards
• Vacuumed, cleaned, upgraded RAM and CPU’s
• Deployed some desktops using all in one stands, some into cradles, and laptops
• Removed old keyboards and replaced with Anti-Microbial\Dishwasher safe keyboards
• Secured cabling to the wall using sticky clamps and Velcro
• Replaced 15” and smaller monitors
• Assisted techs with pulling and resolving tickets
• Replaced toner and cartridges in Lexmark printers
• Replaced motherboards
• Recycled all material

Confidential, Philadelphia, Pa

Tech Support

Responsibilities:

• Removed critical data from pagers using HIPAA standards
• Prepared pagers for return to manufacturer
• Inventoried, serialized, created accounts for pagers, Ascom phones and Blackberries in Pinnacle
• 1 st Level Blackberry support: resetting OS, syncing with Outlook, setting up voicemail, wiping
• Troubleshooting connectivity and malfunctions
• Connected remotely using VPN with Citrix
• Roll out of Ascom phones to be swapped for pagers
• 1 st level Help Desk support with Magic ticketing system
• Removed critical data from Blackberries using HIPAA standards
• Prepared Blackberries for return to manufacturer
• Troubleshot Blackberries, Ascom phones and pagers.
• 1 st level support of Blackberries
• 1 st level support of Ascom Phones
• 1 st level support of Skytel and USA Mobility pager

Confidential, Markus Hook, Pa

Tech Support

Responsibilities:

• Creating new email in Outlook over IP
• Managing users to be remote
• Assigning and creating passwords
• Software installations
• Telephone support
• Assisting in transfer of emails
• Following new companies SLA’s
• Transferring new emails to Blackberries
• Transferring new email to smart-phones
• Trouble shooting process

Confidential, Franklinville, NJ

Network Administrator

Responsibilities:

• Maintain and configure network
• Basic server administration
• Setup new users and connection issues
• Installed and maintained a Windows Based LAN/WAN environment
• Desktop, PC’s and laptops for small business clients, Microsoft Exchange, Outlook, Win XP, printers, email accounts
• Managed client communications and set appropriate expectations
• Telephone support
• Loaded shrink wrap programs

Confidential, Berlin, NJ

Manager

Responsibilities:

• Setup SOHO in Virginia for division of company
• Install and test peripherals
• PC Software installs - MS Office 2003/2007, In-House applications
• PC Hardware installs - CD /DVD ROMS, system memory, HDDs, video add on cards
• Network printer setup
• Trouble-shoot printers, Cartridge replacement, software, OS
• Coordinate installs
• Ensured projects were started and completed on time
• Kept detailed record of services and bills
• Also so setup wireless network
• 1 st Point of contact for troubleshooting