MIS Desktop Analyst Resume Cheverly, MD - Hire IT People

SUMMARY:

CompTIA A+ Certified. Seeking a position within IT as a Technician, Network and/or Security. Strong interpersonal skills and looking to build on to my IT - Ready training experience/education.

PROFESSIONAL EXPERIENCE:

Confidential, Cheverly, MD

MIS Desktop Analyst

Responsibilities:

Windows Imaging (7-10)
Works with windows XP, 7, 8, & 10
Active Directory
Install equipment such as Desktops, Printers, Fax Machines, Scanners & other peripheral devices
Maintain and troubleshoot all desktop hardware
Troubleshoot Novell GroupWise
Maintain virus software. (Symantec Security)
Supports Microsoft Office
Support remote desktop (Cisco Any connect & NetScaler)
Performs hardware repairs for all desktop equipment
Inventory equipment
Troubleshoot laptops (Elite Book, Z Books, Lenovo)
Troubleshoot tablets (Surface Pro)
Set up logins for doctors, nurses and executives
Maintain & Troubleshoot COWS (Computers on Wheels)
In charge of Troy Printing project. Printers that prints prescriptions on regular paper with watermark
In charge of deploying and setting up equipment in offsite locations.
Excellent communication skills when talking to doctors, nurses & Executives
Worked with RICHO printers
Resolution Documentation
Acted as lead tech to services all Executives
Worked with various applications. Rumba, Athena, Axiom, Kaufman Hall, MIDAS, Nuance, etc.
Unpack boxes from computer, laptops and printers. Clean up trash and boxes.

Confidential, Baltimore, MD

PC Technician

Responsibilities:

Backup & Windows 7 Migration
Troubleshoot Microsoft Office (Exchange, Outlook)
Active Directory
Set up logins
Install and maintain hardware and software
Install, test and deploy new client software applications
Provide troubleshooting assistance to end users
Maintain, install and upgrade computers
Install new images
Provide maintenance and support printers
Provide help desk support as needed
Perform hardware repairs and troubleshoot software
Perform virus/spyware removal

Confidential, Falls Church, VA

Team Lead Technician, Desktop Support Technician

Responsibilities:

Windows 7 Migration
Provide assistance to the project manager as team lead on projects
Assisted a team of 5-10 members for large-scale deployment of IT equipment at various Confidential medical centers in DC, MD and VA
Worked with project managers to implement work solutions and meet project deadlines
Physical installations of PCs, laptops, TVs, printers, and other peripherals
Break-Fix, Uninstalling equipment
Unpack boxes from computer, laptops and printers. Clean up trash and boxes
Provided technical orientation to doctors, nurses, and other end users
Provided hardware and software support of the computer systems
Performed troubleshooting resolutions; fixed and replace other hardware parts for damaged systems
Assisted in the imagining of PCs through SMART and SAT
Worked with active directory, access control and management, and lotus notes
Pushed, integrated, and supported Confidential images and core software
Created, updated, and logged reports on the status of the project and any issues
Maintained Remedy Tracking Systems and provided resolutions if needed
Troubleshoot Lotus Notes, Adobe, Office and other medical software

Confidential, Washington, DC

Computer Deployment & Desktop Support Technician

Responsibilities:

Set up and broke down computers for Congress employees in Cannon, Longworth & Rayburn
Provided computer support on Capitol Hill in a professional manner
Exhibited strong communication skills to efficiently and effectively assist staff members

Confidential, Reston, VA

Computer Technician & Computer Deployment

Responsibilities:

Configured laptops and desktops
Imaging / Data migration
Assisted clients with problems and concerns

Confidential, College Park, MD

Host & Server

Responsibilities:

Greeted guests, seated guests, and assisted servers in bringing out food to guests
Cleaned windows, swept floors, vacuumed rugs, stocked, cleaned & mopped bathrooms
Assisted guests with food choices
Served food and beverages to guests
Cleaned tables after guests left

Confidential, Washington, DC

Installer

Responsibilities:

Labeled, ran, dropped and relocated cables: Cat5, 25 pair and 100 pair copper and fiber cable
Telecommunication installation
Dressed and terminated all cables using industry standards
Provided assistance on small and large projects
Read and comprehended blue prints and floor plans
Tested fiber and copper

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Mis Desktop Analyst Resume

Cheverly, MD

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