SUMMARY:

• Eighteen years Expertise as Large Enterprise IT Consultant specializing in all aspects of Microsoft Server and Workstation implementation, configuration and security standardization as well as Long Term Strategic Design, Project Management and a proven track record of team leadership, support, and technical innovation. Ability to manage multiple complex projects for internal and external customers. Innovative and creative problem solver, who is results oriented, has an aptitude for learning and can maximize resources while possessing a sense of urgency.
• Expertise in Operating System deployment of System Center Configuration Manager (SCCM) 2012.
• Expertise in Scrum Project Management implementations.
• Architecture and Implementation of HP EVA 4400/6400 SAN solutions with Brocade Switches management and zoning.
• Configured multi - stack HP MSA 2000 SAN solution.
• Performed Migration from Novell to Active Directory
• Architecture and implementation of 2012 Active Directory solutions.
• Implemented Exchange 2013 DAG with dynamic Quorum solutions
• Implemented ISA Server Farm (Firewall)
• Implemented Hyper-V Clusters 2012.
• Expertise in Windows 2012 R2 Clustering and High Availability architecture.
• Managed Hyper-V with System Center Virtual Machine Manager
• Implemented System Center Operations Manager
• Implemented SQL Server Clusters with SQL Reporter
• Implemented NLB Cluster as Web Farm.
• Migrated NDS DNS to Windows DNS and DHCP.
• Implemented Windows Cluster to Support DHCP and Wins.
• Implemented Windows Cluster to Support SQL Farm and File Server Farm for Email Archiving.
• Created and managed VB Scripts with VBSEDIT application.
• Planned and Implemented Windows 2012 Public Key Infrastructure
• Planned and Implemented Microsoft Hyper - V for Virtualization Project.
• Planned and performed the migration of GroupWise to Exchange migration using the Quest Migration Manager
• Planned and performed the migration of NDS to Active Directory using the Quest Migration Manager.
• Documented the installation and configuration of Active Directory, MS Exchange 2007and ISA 2006
• Migrated a multitude of Data Center Servers to new Platform.
• Expertise in Windows Server 2012 implementation.
• Expertise in package creation utilizing Wise Package Studio 7.0 and Win Install Lite.
• Designed and implemented 450 domain controller migrations from Windows 2008 server to Windows 2012 R2 server.
• Excellent understanding of various network topologies and networking hardware (hubs, routers, switches).
• Experience in infrastructure setup including Network cabling, server rack installations, power distribution and KVM.
• Expertise in Server Consolidation using Virtual Technologies, Hyper-V 2012, VMWare ESXi Server and vSphere 6.
• Expertise in Microsoft SQL 2000, 2005, 2008 and 2012 databases management and implementation.
• Experience working in a large corporate environment with strong change management controls.
• Consultant responsible for designing and implementing Enterprise-wide WLAN deployments
• ASP.Net website development.
• Subject Matter Expert in Active Directory Services, Server Build-out, 3rd Tier Troubleshooting and problem resolution.
• Expertise in Designing and Implementing Windows Active Directory Network environments.
• Expertise in Windows Server 2003/2008/2012 Forest and Domain Trust Relationship creation.
• Expertise in Windows 10 Enterprise implementation, configuration, and support.
• Expertise in Windows Server 2000, 2003, 2008 and 2012 Directory Boundaries via customization of security.inf and scripting on forest and domain level as well as group and OU levels.
• Expertise in User Profile Migration.

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Engineer

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration. Maintained in-depth expertise knowledge of assigned infrastructure software products and technologies focusing on IIS 7 technologies.
• Provided application support (HTTP, JavaScript, and Visual Basic).
• Managed AD user grouping, rights, and provisioning.
• Managed AD Group Policy to allow deployment of applications (Office 2013, Boss/ServSuite) to user desktops.
• Designed and implemented Boss Front-end and Application Windows 2012 R2 server solutions.
• Utilized PowerShell to automate the daily start of ServSuite background jobs processes on Web frontend servers.
• Managed and configured Recovery Management Systems utilizing VMware and Hyper-V backend while supporting multi-site 500+ virtual server clustered infrastructure.
• Implemented Distributed File Systems (DFS) for Business Units.
• Implementation of System Center Operations Manager 2012 to monitor health and performance indexes.
• Leveraged Solarwinds Network Monitoring solution to monitor Web Frontend VLAN performance.
• Implementation of PCI compliance intuitive to allow online payment processing to multiple domains within the organization.
• Managed Code deployments to multitier environments utilizing Octopus Deploy suite and PowerShell commandlets.
• Take ownership of and resolve customers' product issues via telephone, email, or in-person, while meeting or exceeding stated service level agreement (SLA) timeframe.
• Document, route, track, escalate and update customers, as well as management, on the status of issues as required.
• Provide prompt and accurate feedback to customers, ensuring their understanding of the steps needed to resolve issues.
• Build rapport and elicit problem details from non-technical or technical customers.
• Use approved protocol to communicate with development engineers on the analysis of software issues providing a detail description of problems along with steps taken to analyze the problem.
• Perform system testing as a final validation before releasing to the customer.
• Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents.
• Utilized SolarWinds IT manager to monitor organization on network devices.
• Provide senior-level support and guidance for Level 1 Customer Care staff.
• Maintain an in-depth understanding of our client's products and support protocols.

Confidential

Senior Technical Engineer

Responsibilities:

• Primary engineering expert for all storage infrastructure; hardware & software associated with suntrust.com unauthenticated and authenticated space.
• Planned, configured and managed 500+ Windows 2012 R2 Server environment.
• Early adopter and implementer of Agile (Scrum) project management methodology, working closely with App/Dev teams to deploy suntrust.com to multiple environment solutions.
• Maintained in-depth expertise knowledge of assigned infrastructure software products and technologies focusing on IIS 7 technologies.
• Managed multi-tier Hyper-V and VMware, to include physical to virtual migrations scenarios.
• Maintained effective working relationship with all teams (onshore and offshore).
• Worked with base engineering, Lead engineers, Domain Owners, and provisioning teams to define, establish, integrate and certify standard infrastructure software solution offerings to include the migration of multi-site AD structure between Atlanta, Costa Rica and Mumbi.
• Validated the operational and functional impact of maintaining the infrastructure in the environment and assess risk due to new software technology adoption.
• Collaborated with lead engineers on strategic direction as well as with key participants in the organization.
• Provided application support (HTTP, JavaScript, and Visual Basic).
• Proof of Concept VDI (Virtual Desktop Infrastructure) solution stand up, utilizing PowerShell to automate the start and stop of Hyper-V essential services as a failsafe for maintaining server resources in Dev, Test and QA environments.
• Completed end-to-end new technology component and/or system designs/certifications with no assistance from other engineers.
• Designed, coded, certified, integrated, analyzed, and documented new technology components or systems.
• Analyzed systems from a performance or security perspective and make design changes accordingly.
• Developed strategic technology roadmaps and provide leadership on direction and execution.
• Provided technical direction and oversight to junior engineers.

Confidential

Senior Network Engineer

Responsibilities:

• Architecture and Implementation of Active Directory Services Windows 2008.
• Architecture and Implementation of ISA 2006, Threat Management Gateway.
• Designed and implemented District-wide Exchange 2007/Messaging Infrastructure.
• Architecture and Implementation of System Center Operations Manager, System Center Forefront Client Protection.
• Implementation Barracuda SMTP Spam solution.
• Design and Implementation of Blackberry Enterprise Services.
• Implementation of multiple Hyper-V configurations to include Clustered Environments.
• Implementation and configuration of System Center Virtual Machine Manager as well as System Center Configuration Manager.
• Architecture and Implementation of HP EVA 4400/6400 SAN solutions with Brocade Switches management and zoning.
• Configured multi-stack HP MSA 2000 SAN solution.
• Architecture and Implementation of HP Blade Server and Chassis to include configuration HP Virtual Connect Switching between a multiple Enclosure solutions.
• Managed Microsoft Consultants while performing a 35000 object migration utilizing Quest Migration and Archiving solutions.

Confidential, Atlanta, GA

Software Systems Engineer

Responsibilities:

• Active Directory Infrastructure Redesign.
• Designed and implemented interactive ASP.Net Servers Asset Website.
• Designed and implemented SCOM 2007 on the State of Georgia's enterprise LAN.
• Designed and implemented the migration of 450 MOM 2005 clients to SCOM clients.
• Designed and implemented the migration of SCCM 2007 enterprise solution.
• Provided Tier III support regarding problems with hardware, operating systems, database management systems, components, and related utilities in the GTA LAN/AWE environments.
• Served as design architect for moderate to complex Microsoft Windows Server 2003 solutions.
• Served as technical lead in the installation, repair, and development and testing of hardware/software products and services.
• With little direct supervision or guidance from technical staff member(s), developed and/or installed system utilities which may have major impact in a development, test, or production environment.
• Lead project planning sessions with team members to analyze requirements/implement products and services.
• Served as Project Manager for deployments/implementations as required.
• Proposed solutions that improve infrastructure functionality and performance.
• Monitored status and performance of Microsoft operating systems using legacy and out of the box server tools.
• Documented all operating system and/or database management system changes and problem resolutions.
• Planned and executed disaster recovery procedures for all Microsoft Windows 2003 Server infrastructures.
• Designed and implemented security-related solutions for statewide accounting office hardware and software solutions.
• Consulted with state agencies and technical management to ensure efficient implementation of complex projects or enhancements to infrastructure servers and applications.
• Proactively sought out solutions to issues related to the Confidential environments.
• Lead research efforts for future technologies.
• Lead in the evaluation of new technologies.
• Mentored less senior employees.
• Helped determine implement standards.
• Monitored ad operations and database health.