IT Intern Resume College Park - Hire IT People

SUMMARY:

An individual with a good mix of skills and passion to grow in the field of IT. Using a combination of hands - on hard ware/ software computer troubleshooting and repairs skills with years of effective customer service to guarantee excellence in discharge of duties.

TECHNICAL SKILLS:

Tools: MS office suite, especially MS Excel and MS Access, Oracle Database 11g, Oracle Database 12c, TrackIT, Citrix, Cisco VPN, SQL, Ofice365, Active Directory 2012, LAN Network Administration, Windows 10 Operating systems, Windows Server 2012.

Personal Skills: Technical Troubleshooting, Hardware configuration, Customer service, Software installation and updates, outstanding customer service, effective written & verbal communication, excellent time & project management skills.

PROFESSIONAL EXPERIENCE:

IT Intern

Confidential

Responsibilities:

Using track it to record, track, resolve and follow up on submitted tickets.
Ensuring IT setup such as laptop imaging, software setup, phone setup & email setup is complete and working for all new hires.
Installation and support of workstations, laptops, telephones and network hardware.
Performing kill disk procedure to safely and properly disposed of old and phased out computers.
Track and keep accurate inventory of assigned, disposed and purchased asset, warranty and license.
Performing QA tests on all laptops before issuing it to staff.
Creating Virtual Hard drives for storing
Setting up all video conference equipment and projectors well ahead of scheduled time.
Handles user account password reset and bit lock reset.
Following up with all closed tickets to ensure clients are satisfied.

IT Support

Confidential, College Park

Responsibilities:

Sustained a 98.99% reliability score in providing software and hardware support and resolving faults within the shortest possible time to over 60 students and staff’s computers and associated peripherals.
Performed password additions/delete, resets and group policy implementation using Active Directory.
Facilitated seamless integration of students and staff on the network by configuring new devices and managing existing devices using Windows Server 2012.
Provided Technical support for MS office and MS windows as required my the staff.
Troubleshoot windows 8, 10 and performed root cause analysis of all problems and performed detailed documentation of resolution.
Maintained updated inventory of all devices and connections for budgeting and maintenance purpose.
Performed operating system upgrade from Widows 8 to Windows 10 on 60 computers to keep network updated with latest technology.
Provided excellent customer support by responding to inbound calls and emails to provide technical assistance.
Proactively performed regular software updates on all computers.
Effectively communicated with students with limited knowledge of English to resolve technical problems.
Resolved frequent issues with internet connectivity, printing problems and password resetting.
Recommended computer products and applications to improve productivity.

Helpdesk Specialist

Confidential

Responsibilities:

Applied root cause analysis, break and fix or escalation techniques to troubleshoot and resolve HW/SW issues.
Assist staff with the installation, configuration and ongoing usability of desktop computers (operating system and applicable programs), peripheral equipment and software.
Worked with 3rd party support to resolve technical problems with desktop computing equipment and software.
Ensure desktop computers interconnect seamlessly with various systems including associated validation systems, file servers, email servers, computer conferencing systems and administrative systems.
Troubleshoot and resolve problems with Windows 7/8/10, Microsoft Office 2013 and Office 365.
Receive and respond to IT support requests in a timely manner; following set procedures to track, route and document actions.
Educate end users on basic computer etiquettes and operation.

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It Intern Resume

College, ParK

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