SUMMARY:

• Professional with almost twenty (20) years experience in desktop support and advanced level of trouble shooting capability for state, government and private corporations.

TECHNICAL SKILLS:

Networks: Microsoft, LAN and WAN Networks, Wireless networks, TCP/IP.

Operating Systems: Windows7,Vista,Windows XP, Windows 2000 & Server, 2003 Server, NT Workstation & Server, Novell, Windows 98, 95, ME, Windows 3.1, 3.11 and 3.11 for Workgroups.

Database software: Microsoft Access, Asset Insight, Heat, Excel, Service center, and Remedy.

Application Software: Citrix Receiver, XenDesktop, Word Perfect, Lotus Notes,Microsoft Office, Front Page,Adobe etc.

Service Utilities: Assit, GPedit.msc, Findall, TC6009, Norton s Disk Utilities, Disk Duplication, Disc Drive, Microscope,Seagate, Western Digital, Check it - Pro, Ghost, R-console, Proxy, and wipe info.

Communications: MSTSC / Admin, Help desk, PC Anywhere, E-Pop, Telnet, FTP, Lotus remote

Antivirus software: McAfee, Symantec, Computer Associate

Microcomputers Peripherals: Solid State, Sata, Scsi and IDE drives, USB flash drives, Printers, Mice, Scanners, Terabyte drives, U.P.S., Video cards, Sound cards, Memory, Motherboards, DVD-ROM Drives,Blackberry s, Android, Projectors and cameras.

Security Implementation Skills: WPA, WPA-2, WPA-2 Enterprise,802.1X, WEP, and Cisco

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Deployment Technician

• Maintains, troubleshoots, and provides technical support for laptop and desktop computer build process in a Windows 7 environment.
• Deploys new hardware to end-users while ensuring appropriate user settings and user satisfaction.
• Work on requisitions of new equipment to determine application needs for new and existing users.
• Interfaces with systems administrators to ensure appropriate logins/passwords are created for corporate applications and network resources.
• Contact remote users and other employees to determine the status of login creation and to retrieve necessary files from existing users.
• Perform hardware upgrades (memory installs, hard drive upgrades) as required.
• Install desktops, laptops, monitors, printers and other IT related equipment.
• Complete assigned tickets in timely manner.
• Perform software builds on computers for new hires and/or transferred employees.
• Perform installation of Windows 7, software builds on computer/hard drives for special requests or special projects as required.
• Maintain Remedy/Asset Center tracking software with up to date information on ticket progress.
• Report errors/issues with builds to Build Team Lead.
• Contribute to Build Teams operation documentation as required.
• Adhere to the values of Client.

Confidential

Desktop Support Analyst/Field Technician

• Resolves service requests related to hardware, software and wireless networks at different sites though out the state of Maryland.
• Troubleshooting and resolving operating system configuration, wireless networks and software application problems, creating profiles and fixing profile problems, diagnosing and resolving printer problems.
• Installing and maintaining network printer drivers, providing user training and applying approved computer image standards.Perform tasks associated with disposal of obsolete computers.
• Resolve and troubleshoot workstations, police laptops with Verizon wireless for connectivity, printers, networks, and internet access problems.
• Assist the user community on use of hardware and installed software applications
• Provide IT and Audio/Visual support for meetings and conferences
• Verify latest critical operating system and security updates and are applied to computers
• Apply operating system images to new, existing, and loaner computers and laptops using Ghost imaging software or similar tools to configure and prepare staff laptops and email accounts
• Assist with maintaining loaner equipment including laptops, projectors, and digital cameras, etc. Conduct new computer orientations with staff
• Recordkeeping for incoming and outgoing shipments as well as prepare items for shipping • Work with vendors to return unwanted or damaged items • Maintain inventory database for hardware, software

Confidential

Y2k Server Installer

• Installed new Compaq rack mount servers across the state of Maryland.
• Activate servers on WAN to connect to corporate network.
• Setup and installed backup tape systems for Y2K servers.
• Upgrade ram and install SCSI hot swap hard drives.
• Upgrade Bios on exiting servers and work stations.
• Test connection of T-1 line for full network connection.

Confidential

Desktop Support

• Troubleshooting and resolving operating system configuration, wireless networks and software application problems.
• Creating profiles and fixing profile problems.
• Diagnosing and resolving printer problems, installing and maintaining network printer drivers, providing user training and applying approved computer image standards.
• Resolve and troubleshoot workstations
• Provide IT and Audio/Visual support for meetings and conferences
• Verify latest critical operating system and security updates and are applied to computers
• Apply operating system images to new, existing, and loaner computers and laptops using imaging software or similar tools to configure and prepare staff laptops and email accounts
• Assist with maintaining loaner equipment including laptops, projectors, and digital cameras, etc.

Confidential

Network Technician

• Troubleshoot and repair all hardware, software and operating systems.
• Championed transition from Windows 2000 to Windows XP and strengthened IS support.
• Virus removal and configurations of TCPI-P and internet connections.
• Help desk and desktop support to entire campus, and spy ware removal.
• Maintain and update trouble ticket system.
• Installation of Novell client and GroupWise.
• Activate network connectivity throughout campus for wireless and LAN.
• Provided technical support to over 3000 end-user.

Confidential

Computer Network Specialist

• Maintain network printers and support all hardware issues and provide desktop support.
• Troubleshoot all hardware, software and network connections workstation to switches.
• Maintain and update web server and evaluated all servers.
• Provided technical support to over 3000 end-user training to internal and external customers on network.
• Installed and configured XP workstations and Novell client.
• Create and install ghost images to new and existing workstations and laptops.
• Update virus protection, Basic network troubleshooting cable and wireless networks.
• Imaged computers for roll-out and archive; perform basic hardware repairs and upgrades (memory, hard drives, etc.

Confidential

Desktop Deployment Technician

• Performed data migration and application load using Altiris and personality transfer tool.
• Responsible for unpackaging, setting up and configuring desktop and laptop type computing equipment.
• Boxed and relocated legacy computer equipment.
• Ability to present structured ideas and procedures with a broader business knowledge than PC Technician Level 1
• Knowledge of LAN design concepts, installation and troubleshooting without assistance.
• Windows 2000 Workstation administration Experience with Active Directory
• Experience configuring and migrating MS Outlook.