Desktop Support Resume Washington, DC - Hire IT People

SUMMARY:

Technical, troubleshooting energetic IT systems professional with 10 years of work experience in diverse IT roles, with a track record excelling with end users and providing effective analytics and Tier 3 support

TECHNICAL SKILLS:

Windows 7/8/10 & Mac
Remedy / ServiceNow System
Active Directory S
Group Policy iOS/Blackberry /Android Devices
Business Objects Data Tools
Bomgar
VPN/Citrix
Productivity Software
Tableau
SQL Server Management Studio
Windows Server
SharePoint 2013
Microsoft Products

PROFESSIONAL EXPERIENCE:

Desktop Support

Confidential, Washington, DC

Responsibilities:

Created accounts for new users and configure equipment for new employees
Ensure all applications are installed and properly setup with corresponding users’ credentials.
Responsible for senior bank examiner in charge and senior economist developer image troubleshooting.
Enhanced the hard drives turnaround by imaging.
Enhanced Active Directory registration process.
Conducted efficacy and efficiency testing on all desktops/laptops following all configurations and repairs prior to issuing/reissuing the machine to users, ensuring reliability.
Terminated accounts and systems accesses as requested.
Responsible for managing and assigning accounts/passwords to users of Office365.
Troubleshooting hardware and software.

Desktop Support / Data Migration

Confidential, Washington, DC

Responsibilities:

Ensure all applications are installed and properly setup with corresponding users’ credentials and printers are mapped Complete Data migration of user profile Peer to peer migration XP TO windows 8.1.
Place new systems in the network and verify all settings are correctly set to specifications.
Make sure all data has been transferred to new machines.
Microsoft outlook confirmation by attaching PST files of the user.
Migrate user - state and documents using scripts to the new computer.
Actively involved in coordinating and testing automatic software patching and configuration tools.
Troubleshooting hardware and software

IT Specialist

Confidential, McLean, VA

Responsibilities:

Managed all local clients and the Network infrastructure in Windows Server for the security department.
Leveraged advanced troubleshooting on Windows operating systems on LAN / WAN / Firewall
Migrated Windows XP and Vista workstation on Windows 7
Patched critical infrastructure with consistent release testing and notifications to the system owners
Enhanced and maintained inventory control database
Provided 24 hours system support using TeamViewer
Loaner PC
Hard Drive Swap

IT Specialist

Confidential

Responsibilities:

Back up computers, swap lap tops and desk tops, wipe computers and phones, and install air cards
Troubleshoot enterprise grade Dell and HP printers by fixing fuser connections
Utilize Active Directory users and computers to reset passwords, add\remove users, enable\disable accounts, and remote to computers.
Analyze, troubleshoot and resolved firm wide LAN WAN and firewall issues
Set up new user secured Blackberry devices, diagnose and troubleshoot Blackberry, Android, and Apple OS
Used Remedy call tracking software to create, escalate and resolve calls
Troubleshoot problems with Dell laptops and desktops
Setting up audio and video equipment and conference set-ups

Computer Technician

Confidential

Responsibilities:

Responsible for maintenance of the entire computer system within office
Ensured that computers, internet, system communications were operating
Assisted in day today operations ordered office supplies and stationary.

We provide IT Staff Augmentation Services!

Desktop Support Resume

Washington, DC

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