Helpdesk Support Resume

SUMMARY:

Self motivated, goal driven, quick adapting individual ready to utilize my skills, knowledge and experience to contribute and help achieve the needs and the goals of the firm (Agency or company).

TECHNICAL SKILLS:

Software Development experience in SQL, and MySQL & Python
Proficient in Microsoft Office, Word, Excel, and PowerPoint,
Able to obtain clearance
Knowledge of PC and Mac Operating Systems
Experience with Windows, Linux & Unix
Help Desk, Installation & Troubleshooting
Excellent written and Oral communication skills
Customer Service
Bilingual in English and French,

PROFESSIONAL EXPERIENCE:

Confidential

Helpdesk Support

Responsibilities:

Updated inventories when product came in.
Deliver parts to commercial customers

Confidential

Helpdesk Support

Responsibilities:

Utilized excellent customer service
Inventory check and update

Helpdesk Support

Confidential

Responsibilities:

Provided level two contact and convey resolutions to customer issues,
Provide technical and troubleshooting assistance related to computer hardware and software
Ensured proper recording, documentation and closure by walking customers through processes
Investigated and offered viable solutions for problem batches, leveraging analytical strengths to isolate issues and facilitate their timely resolution
Assisted Network technicians as needed.
Recommended procedure modifications and improvements of customer support systems.
Utilized excellent customer service skills and exceeded customers’ expectations

Customer Service

Confidential, Woodbridge, VA

Responsibilities:

Scheduled reservations for customer’s rental of equipment, answer phones,
Collected, evaluated, and reported data in order to manage inventories,
Prepared rental contracts and negotiated contracts with customers,
Checked vehicles and trailers in and out to ensure cleanliness and normal functioning, and
Updated the company’s inventories of equipments (vehicles, trailers, etc.)

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